IHG Hotels that recognise status | Page 54 | Australian Frequent Flyer
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IHG Hotels that recognise status

pauly7

Established Member
Joined
Dec 8, 2004
Messages
4,638
IC Adelaide
May 2019 (2 nights)
Platinum (not Ambassasor)
Booked: Base King AAA rate av $143/night
Received: Suite on 10th floor
Welcome amenity: Drink voucher or 600pts
Complimentary water

Very happy with upgrade and hotel's proxmity to conference centre
3% Amex fee a bit of a cheek
Report them for excessive surcharging then :)
 

SRS65

Intern
Joined
Jul 2, 2015
Messages
96
Qantas
Silver Club
IC Adelaide - July
(1 night)
Platinum Ambassador
Booked: Club River View @ $292
Received: Club Suite on 8th floor
Welcome amenity: 600pts
Complimentary sparkling water (requested)
Room not ready at 3pm so offered 2 x drink vouchers
When reception came to provide key at 4pm offered further 2 x drink vouchers
Club Lounge standard fair but with attentive staff for D & C's
Breakfast staff in club not as attentive (which is generally consistent) .
Service recovery for late room avail very good with apology card and fruit/chocolate platter.
Negatives are no Nespresso machine in club rooms or suites which should be standard and no menus in club lounge.(it's a free for all with many seagulls self serving - whereas the IC canapes per guest with the self serve add on would be a nicer experience IMO)
 

Notyourbag

Member
Joined
Dec 10, 2015
Messages
125
Crowne Plaza Zhongguancun (Beijing)
Sneaky tactic. Booked 1 night through IHG - Club Room and 5 nights through Hotels.com (Deluxe Room)
Status: Platinum Elite
Received: Club Suite on 16th floor for the entire stay! Also received welcome fruit bowl, free drink voucher, free club access and free breakfast all week
Welcome amenity: 600pts

Crowne Plaza Wangfujing (Beijing)
Booked: 1 night through IHG - King Deluxe
Status: Platinum Elite
Received: King Bed Club Room on the 7th floor! I asked at check in if free breakfast would be included and after some thought the receptionist said he would throw it in for free (think I've read this is a free benefit for Greater China). I also received welcome fruit bowl, free drink voucher but tried to access the club lounge and was told to leave (politely). It looked pretty small and ordinary anyway.
Welcome amenity: 600pts
 

eric2011

Established Member
Joined
Feb 5, 2011
Messages
1,935
Flights
My Map
Who said IC don't do upgrades on Suites. I have an upcoming stay at IC Double bay in a few weeks. Originally booked a free weekend cert in a Courtyard Suite and noticed today it has upgraded to a Executive Suite. (1 class upgrade)
 

dairyfloss

Active Member
Joined
Feb 19, 2009
Messages
908
Qantas
Platinum
Virgin
Red
Flights
My Map
InterContinental Fiji Golf Resort and Spa
June 16-22 (6 nights)
Status: IC AMB / Platinum Elite
Rate: IHG Rewards Club Advance Purchase
Booked: Club InterContinental Two Bedroom Suite
Received: Club InterContinental Two Bedroom Suite w/ Plunge Pool

Very nice property and stay, though service can be a bit hit & miss, depending on the outlet and time of day. We were with our 3 yr old lad, and so could not take full advantage of the IC Club benefits (e.g. evening cocktail is adults only), but they do accommodate families with drinks and canapes at the main bar & lounge, which is probably a better place for the kids anyway (next to the beach, grassy area to run about, nightly entertainment... and a jumping castle)

Cheers,
Matt.
 

SRS65

Intern
Joined
Jul 2, 2015
Messages
96
Qantas
Silver Club
IC Adelaide - July - again !
(1 night)
Platinum Ambassador
Booked: Club River View @ $313
Received: Club Suite on 10th floor
Welcome amenity: 600pts
Complimentary sparkling water (requested) plus 2 x drink vouchers.
Club Lounge standard fare with good staff overall.
Breakfast staff good this time.
Atrium bar for arvo drinks and noticeable service improvement.
 

SRS65

Intern
Joined
Jul 2, 2015
Messages
96
Qantas
Silver Club
IC Rialto Melbourne - August
(3 nights)
Platinum Ambassador
Booked: Club Junior Spa Suite
Received: Club Senior Suite on 1st floor (Fitzroy Suite)
Welcome amenity: 600pts
Complimentary sparkling water (requested)
Room ready at 5:30pm on arrival
Club Lounge good standard of F & B with hot canapes.
Breakfast very good in club with made to order hot options - Eggs Benny very good.
Service overall attentive with Ambassador status recognised.
Suite was very well maintained.
 

jasecao

Member
Joined
Jan 4, 2016
Messages
133
Virgin
Platinum
Flights
My Map
Holiday Inn Express - Southwark -London
August 4-6th
2 nights paid - 1 double bed

upgraded to double bed with Sofa
weird in all rooms had no fridge

Crowne Plaza - Barcelona - Fira Center
August 6-10th
3 nights points - standard room
1 night paid - standard room

upgraded to Club King for entire stay
obviously not in the centre of Barcelona, however very close to the main transport hub.

Hotel Indigo - Sant Elena - Venice
August 10 - 13th
2 nights paid - standard room
1 night points - standard room

upgraded to Superior Room
Once again not in the heart of Venice, but a nice 28 min stroll in, or 5 boat stops.

Hotel Indigo - St George - Rome
August 13- 16th
1 night points - Standard Room
1 night paid - Standard Room
1 night points - Standard Room

upgraded to Superior Room
currently staying here

all in all, upgrades have been ok, but Spire Elite Status really does matter to the staff and I am very nicely greeted at all places, hotels in Australia and especially Crowne Plaza Auckland can take note.
 

SRS65

Intern
Joined
Jul 2, 2015
Messages
96
Qantas
Silver Club
IC Adelaide - Sept
(2 nights)
Platinum Ambassador
Booked: Club River View @ $294
Received: Club Suite on 10th floor (same room again as requested)
Welcome amenity: 600pts
Complimentary sparkling water instead of still in room (requested) - arranged in club lounge with turndown first night and was surprised to see on entering room later 2 x large spring water bottles delivered by room service at $24 incl. $8 delivery charge ! Misunderstanding or communicated incorrectly by CL staff with charge removed by front desk staff. (still didn't receive the 2 small spring water bottles)
Housekeeping not to usual standard with some items not replenished and above-mentioned request not fulfilled - plus sloppy turndown first night with no drawn curtains, no lights on. (entered a pitch black room)
Club Lounge standard ADL IC fare with good staff overall.
Breakfast staff good.

Note : New CL Manager has been appointed starting this week - so hoping for improvements :
CL menus on tables
Traditional Afternoon Tea to be as offered at other IC properties nationally (not just a help yourself scones and biscuits etc.)
Canapés to include Chef's selection of hot items to each table as at other IC properties nationally. (the Adelaide IC CL tends to be a seagull feast buffet when guest numbers are high which is not pleasant)
 

dairyfloss

Active Member
Joined
Feb 19, 2009
Messages
908
Qantas
Platinum
Virgin
Red
Flights
My Map
InterContinental Singapore Robertson Quay
Sep 13-15
Status: IC AMB / Platinum Elite
Rate: IC AMB 2-4-1 Weekend Rate
Booked: Club Riverview Studio King
Received: Quayside Suite King (+ 2 categories)

OK stay - though issues with the lift. IC Club spread at cocktails and b'fast not very appealing, so didn't bother... I'd booked this type of Club room only to get to a bigger room category, as the 23sqm studios are laughable. Breakfast in Marcello cafe downstairs was quite nice.

Cheers,
Matt.
 
Joined
Sep 19, 2010
Messages
321
HI Parramatta
(4 nights)
Platinum Elite (non-Ambassador)
Booked: Deluxe King
Received: 1 Bedroom Suite (2nd floor, right next to the lift)
Welcome amenity: 500pts
Didn't appear to have any complimentary water (there were two bottles which I could buy for $6)
Housekeeping fine
Didn't have breakfast
The room (especially the bathroom) is a bit tired, but comfortable enough. Reasonably close to Parramatta and Harris Park stations.

Have another stay there in a few days, don't seem to have been upgraded for that one according to the IHG app (unlike this first booking which showed the suite upgrade about a week out).
 

SRS65

Intern
Joined
Jul 2, 2015
Messages
96
Qantas
Silver Club
IC Adelaide - Sept again !
(2 nights)
Platinum Ambassador
Booked: Club River View @ $313
Received: Club Suite on 11th floor (same room location as previous - situated 1 floor higher)
Welcome amenity: 600pts
Complimentary sparkling water instead of still in room (requested and received)
Club Lounge standard good with improved canapés on this occasion.
Staff overall good with exception of Atrium Lounge. (located in the hotel as the main bar/lounge)
Atrium Lounge just can't get it right it seems, as the service is sub par with virtually non existent table service, wait times for drinks, inconsistent complimentary snack service and an overall lack of urgency and willingness to uphold IHG standards. (this has been the same for a while now but we kept giving the benefit of the doubt - no longer)
When they are trained to understand that even though general public use this lounge - the standard must be that everyone is a staying guest - not the guests are treated as general public and provided a lower than expected service. (prices are 5* so the service should represent this)
 

ninja-tim

Active Member
Joined
Mar 1, 2013
Messages
712
Plat elite (non AMB)
IC Singapore (Bugis)
Booked Junior Suite (52sqm) for Jan 2020 stay.
Received email stating

As you may be aware, your room reservation does not constitute a room upgrade or breakfast, we are happy to arrange a breakfast special rate of S$30.00++ per adult, instead of the usual walk-in rate of SGD $42++ daily.
Also offered upgrades to Premier Suite (52sqm, exact same room I believe, just with club benefits) for an extra $180SGD per night. Would have cost me extra $60-80 to book premier suite when I was looking at the rooms. Wow what a massive difference. We've got 2 young ones so I thought club room would have gone mostly unused, so didn't bother booking Premier Suite for the club benefits.


Previous stay in May 2019
Booked Junior Suite
No upgrade.
 

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