How to get updated eticket

[KLMCM]

I booked domestic flights on 1/8 and received email eticket. A week later I got email advising of changes to flight times and numbers. I can access this info in Manage my Booking but cannot work out how to get an updated eticket with new info. I can send myself an eticket email from Manage My Booking but it just sends the old one. Since the flight numbers themselves have changed (not just a minor timing change) I am worried that if I produce this at airport it will just cause confusion. Ideas anyone?

 

[madrooster]

You need to call QF and get them to revalidate the ticket. Your ticket won't be valid for travel if you don't do this.

 

[KLMCM]

Just got an updated email eticket after I posted query on their facebook page. That was quick of them but have to say I wonder why they didn't think to send it out automatically when change was done, which was a few weeks ago, rather than wait for me to think of it

 

[aussiel]

Just got an updated email eticket after I posted query on their facebook page. That was quick of them but have to say I wonder why they didn't think to send it out automatically when change was done, which was a few weeks ago, rather than wait for me to think of it

When are you flying? From what I've read here, re-ticketing sometimes goes into a manual queue which prioritises flights leaving in the next few days.

 

[KLMCM]

You would think it would be automatic. I am suspecting it was a computer error which is why it took so long judging by the speed they responded once I questioned it.

 

[AustraliaPoochie]

Just a tangent, if I may be so bold.
Has anyone actually been asked to produce etickets at check in for QFd flights these days?
I do realize the "form" does say it should be printed and carried.
But no one has ever asked me for it.
Even for my QFi flights, no one has asked for it.
Producing the QCC has sufficed in all my QFd flights.

 

[esseeeayeenn]

Just a tangent, if I may be so bold.
Has anyone actually been asked to produce etickets at check in for QFd flights these days?
I do realize the "form" does say it should be printed and carried.
But no one has ever asked me for it.
Even for my QFi flights, no one has asked for it.
Producing the QCC has sufficed in all my QFd flights.

Not only have I not been asked for it but on occasions when I have offered documents, or even my FF card, they have been waved away.
For international flights now all check in staff seem to want is your passport.

The one exception to this has been when travelling to a country which requires evidence of an outbound reservation as a condition of entry.
If my outbound reservation has been on a different PNR then check in staff have asked to see proof of that.
Although they have accepted sighting evidence of the reservation on my phone.

 

[RichardMEL]

Really though because etickets are held by the airlines or rather in the PNR the whole idea is to not need the e-ticket receipt (which is what the email is since you can't have a copy of a virtual ticket). Sure, a note of the ticket number is handy if there's ever a dispute/issue, but really I've never ever required this since the change from paper tickets years and years ago. If the carriers show the trips in MNB etc as confirmed then you're pretty sure to not need a print of the receipt, except for one's comfort/peace of mind.

Personally I never bothered with receipts for domestic travel.. on international I only bother if partners are involved just in case, but never needed only passport and all good.

 

[Red Roo]

It should usually happen automatically but something may have happened in the process that required it to be manually checked. Glad to hear our Facebook gurus sorted it out for you.

Red Roo

 

[KLMCM]

It should usually happen automatically but something may have happened in the process that required it to be manually checked. Glad to hear our Facebook gurus sorted it out for you.

Red Roo

Yes, I was pretty impressed to get it sorted out within an hour of my post. I hate waiting on phones and this is a very convenient way to get a matter sorted.

 

[basso]

Yes, I was pretty impressed to get it sorted out within an hour of my post. I hate waiting on phones and this is a very convenient way to get a matter sorted.

Whatever Qantas do in queuing these things seems to have made things go really slow in the last month or so. They usually eventually make it through the process, but I have found that contacting Qantas seems to get things pushed through quicker.

 

[serfty]

I nearly missed a flight because I did not have a valid e-ticket number - I had a PNR but that wasn't useful for check-in.

It was an IB flight FCO to MAD and it took 75 minutes to sort out (a call to AA), good thing I had arrived at the terminal 2½ hours before the flight.

It was an AA 001- ticket, I had both the Amadeus and SABRE PNR's for the travel. AA had changed things while I was in Rome without advising me - I had noticed and my booking still showed on AA.com but I did not note down a new ticket number thinking the PNR was all that was needed. I had no internet access at the time.

SO! PNR & ticket number are essential.

 

[esseeeayeenn]

I nearly missed a flight because I did not have a valid e-ticket number - I had a PNR but that wasn't useful for check-in.

It was an IB flight FCO to MAD and it took 75 minutes to sort out (a call to AA), good thing I had arrived at the terminal 2½ hours before the flight.

It was an AA 001- ticket, I had both the Amadeus and SABRE PNR's for the travel. AA had changed things while I was in Rome without advising me - I had noticed and my booking still showed on AA.com but I did not note down a new ticket number thinking the PNR was all that was needed. I had no internet access at the time.

SO! PNR & ticket number are essential.

As another precaution I have signed up to all the OneWorld membership programmes and downloaded all their apps so I can store bookings and boarding passes in the relevant airline's own app.
Has been useful with AY, CX, IB and MH so far.

 

[RichardMEL]

Yes, a PNR of confirmed (HK) booking AND ticket number is required.

re the OP's situation - I read it that the booking and confirmed and the original receipt emailed (ie: ticket number). then a flight was changed via schedule - that's not really a reissue, just a change so the ticket number is still valid IMHO. Of course, as RR pointed out, the email with new receipt should have come through.

note a schedule change is one thing, but if the flight number changes it may well require a reissue, but that too should have followed once following the process to agree to the change. the damn manual queue thing is a PITA!

 

[eminere]

the damn manual queue thing is a PITA!

I am amazed that in an age of automation and increasingly less human interaction something as basic as the (re)issuance of a ticket still needs to be pushed through manually at QF.

 

[KLMCM]

I wouldn't have worried if it had just been a timing change but the changes involved totally different flight numbers. I know it probably doesn't happen often that you actually need to produce the eticket on check in, but really didn't want to play the odds and hope it would be the same this time. An eticket with totally different info could potentially confuse things if asked to produce it. I like documentation, it minimises risks of travel! I am still confused as to what the proper process was supposed to be, I still can't imagine that it wouldn't have been automatically sent out reasonably soon after the changes were made.

 

[eminere]

I wouldn't have worried if it had just been a timing change but the changes involved totally different flight numbers. I know it probably doesn't happen often that you actually need to produce the eticket on check in, but really didn't want to play the odds and hope it would be the same this time. An eticket with totally different info could potentially confuse things if asked to produce it. I like documentation, it minimises risks of travel! I am still confused as to what the proper process was supposed to be, I still can't imagine that it wouldn't have been automatically sent out reasonably soon after the changes were made.

You can check the status of your new flights on CheckMyTrip and from there also generate a PDF of the new itinerary.

 

[KLMCM]

You can check the status of your new flights on CheckMyTrip and from there also generate a PDF of the new itinerary.

That's new to me, thanks for the tip, will check it out

 

[serfty]

Here's a link to CheckMYTrip that will show ticket number(s):

classic.checkmytrip.com

 

[JohnPhelan]

I nearly missed a flight because I did not have a valid e-ticket number - I had a PNR but that wasn't useful for check-in.

It was an IB flight FCO to MAD and it took 75 minutes to sort out (a call to AA), good thing I had arrived at the terminal 2½ hours before the flight.

It was an AA 001- ticket, I had both the Amadeus and SABRE PNR's for the travel. AA had changed things while I was in Rome without advising me - I had noticed and my booking still showed on AA.com but I did not note down a new ticket number thinking the PNR was all that was needed. I had no internet access at the time.

SO! PNR & ticket number are essential.

Yes, I discovered this once a few years back when checking in with QF. I had the print out of the eticket. It had the PNR, of course, but the field for Ticket Number was blank. Because of this, when the CSA tried to check me in, the system would not allow her to do so - there must be a valid ticket number in the booking to allow this to occur.

She had to ring ticketing, while I waited, to get a ticket number added to the booking.

I suspect all this happened because it was a ticket that had been processed manually by the call centre (an award release for a WP) and the CSA in the call centre simply forgot to enter the ticket number.

So you can physically have the eticket, and the PNR, but still be in trouble if there is no ticket number attached!