MelbourneBoy
Intern
- Joined
- Apr 9, 2023
- Posts
- 54
Hi team,
Hope we're well
My wife, daughter and I are due to fly out from Syd to LAX on Tuesday 8 September. I purchased my ticket and my wife's via QFF, and purchased my daughter via the contact centre. I can see my daughter's flight in the Qantas app however cannot make any seat selection (i thought it was because she was purchased separately).
I call Qantas today and they state whilst the funds successfully left my account and were received by Qantas, the ticket wasn't issued - no explanation why. The team at Qantas are saying they want to refund back onto my card, then me purchase again, which will take 5-10 business days!
Seriously - what a ridiculous suggestion.
Is there a way to contact the onshore team to speak with someone reasonable? I can tell by the long pauses they don't know how to resolve.
Thanks
Michael
Hope we're well
My wife, daughter and I are due to fly out from Syd to LAX on Tuesday 8 September. I purchased my ticket and my wife's via QFF, and purchased my daughter via the contact centre. I can see my daughter's flight in the Qantas app however cannot make any seat selection (i thought it was because she was purchased separately).
I call Qantas today and they state whilst the funds successfully left my account and were received by Qantas, the ticket wasn't issued - no explanation why. The team at Qantas are saying they want to refund back onto my card, then me purchase again, which will take 5-10 business days!
Seriously - what a ridiculous suggestion.
Is there a way to contact the onshore team to speak with someone reasonable? I can tell by the long pauses they don't know how to resolve.
Thanks
Michael
