How to escalate a reticketing of airfare (flight 2 weeks away)

[MelbourneBoy]

Hi team,

Hope we're well

My wife, daughter and I are due to fly out from Syd to LAX on Tuesday 8 September. I purchased my ticket and my wife's via QFF, and purchased my daughter via the contact centre. I can see my daughter's flight in the Qantas app however cannot make any seat selection (i thought it was because she was purchased separately).

I call Qantas today and they state whilst the funds successfully left my account and were received by Qantas, the ticket wasn't issued - no explanation why. The team at Qantas are saying they want to refund back onto my card, then me purchase again, which will take 5-10 business days!

Seriously - what a ridiculous suggestion.

Is there a way to contact the onshore team to speak with someone reasonable? I can tell by the long pauses they don't know how to resolve.

Thanks
Michael

 

[MELso]

[email protected] is the best email.

 

[Scr77]

[email protected] is the best email.

IME, If the flights are all on qantas, they will tell you to pi__ off! It’s for partner airlines only apparently! But give it ago and let us know what happens,

 

[Quickstatus]

The team at Qantas are saying they want to refund back onto my card, then me purchase again, which will take 5-10 business days!

Never heard of that before.
And it is ridiculous that QF says 5-10 business days for a cash refund

I would HUACA - hang up and call again, Hopefully you will get a different call centre.