How to book Velocity Amex free flight?

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Yeah I'm having the same issue, it wont give me the destinations I'm entitled to (and would actually like to book). So painful.
 
Holy moly the website is a mess. Through some miracle I got it to show me the valid destination and could see the flights that were available, but it well and truly pooped itself when I tried to book. So I had to call, and they do of course waive the phone fee. But it would be so much easier if it just worked.
 
Did they recently remove Newcastle from the list of departure airports? What a bummer.

I just went to cash in one of these and NTL does not show up anymore
 
Did they recently remove Newcastle from the list of departure airports? What a bummer.

I just went to cash in one of these and NTL does not show up anymore

It still shows up on the map:



From my post on the first page of this thread just try calling to make a booking out of NTL

So glad I documented this phone number back in 2021, it's come in very handy.

I called Amex and they said to call VA directly at the moment (direct to team that deals with Amex Comp flights): 1300 153 006
They answered immediately when I called on that number (after listening to the recording the website is not working!)


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The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

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The search just doesnt show the correct cities at all. From MEL is lets me select PER, but not OOL or MCY which I'm actually entitled to.
 
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