How much for supplementary card?

Discussion in 'CitiBank Rewards Program' started by snufl, Aug 15, 2006.

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  1. snufl

    snufl Member

    Aug 11, 2006
    249
    0
    I have been looking at Citibank website and am considering their silver card to replace Ezy Mastercard. The $69 fee for 1:1 ff points looks good for me but I can't find the fee for a supplementary card. Anyone know? Many thanks.
     

  2. Chicken

    Chicken Active Member

    May 9, 2006
    661
    68
    Sydney
    Their computer deducts $15 for extra cards (with different card number so they are seperated on your statement), but internet banking states it's $10, so you call them and scream at them, then they will refund $5 a week later
     
  3. #3 coco50, Aug 15, 2006
    Last edited: Aug 15, 2006


    The annual fee for the primary Visa card is $69 as you have found on the Citibank website. Unfortunately, for the supplementary Visa card, CB charges a fee of $90. I rang them out of interest and to answer your query, snufl, and I asked twice - couldn't believe the answer the first time. I think this is a bit rich. $90 is what I pay for a supp Platinum CB card for my wife.
     
  4. Chicken

    Chicken Active Member

    May 9, 2006
    661
    68
    Sydney
    Incorrect of course. Citibank's call center is always wrong. When was the last time they got something right?

    There you go. How can a silver card has the same fee as a platinum?
     
  5. snufl

    snufl Member

    Aug 11, 2006
    249
    0
    Thanks for your replies. I decided to phone them myself and was told $19 for a supplementary. $69+$19 = $88 so that doesn't explain the $90

    Hmmmm is it 10, 15, 19, 90? Now I know why people complain about Citibank service. Maybe they draw it out of a hat. Anyway thanks so much for your replies. It was really nice of you to phone on my behalf. Shame I'm still in the dark.
     
  6. Chicken

    Chicken Active Member

    May 9, 2006
    661
    68
    Sydney
    Ignore the $19.

    I just got into my Citibank internet banking, and let me quote

    * A fee of $10 is applicable for an Additional Silver Card, $30 for an Additional Gold Card and $90 for an Additional Platinum Card. Additional Clear Cards are free

    So you just wait for it to be listed on your monthly statement, then call them and abuse them, they will give you a refund.

    I called them and told them about this misprint in January to get my refund, and it's now August, still there.

    That's how hopeless Citibank is
     
  7. one9

    one9 Active Member

    Sep 14, 2005
    591
    8
    Have a citibank product for two years or more and you will soon realise why so many people complain about them.

    They are just painful and frustrating people to deal with.

    You have to weigh up the advantages over their better points earning card compared with the problems you may have with them.
     
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