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How long for VA credits / points to appear after flight

jasecao

Member
Joined
Jan 4, 2016
Messages
123
Virgin
Platinum
Flights
My Map
I have flights from 7/11 not appearing, points would post 3-4 days earlier this year

i guess #earnbassadors program took budget away from backend systems as well lol
 

PaulB0050

Junior Member
Joined
May 7, 2016
Messages
12
VFF advise today that ‘there are very many frequent flyers who have not had points credited for flights taken in the first two weeks of November.’ When asked if this issue had been corrected for future flights the agent did not know. When asked when the missing points would credit the agent did not know. The agent was however willing to address any individual points claims. Not the easiest way to make profits!
 

jasecao

Member
Joined
Jan 4, 2016
Messages
123
Virgin
Platinum
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I just called up and the agent said its a known issue that has been escalated to resolution, any flight from Nov 1 til today, points are due to appear in the next 3-7 days (for my flight which was on the 7th), though it will be quicker to do missing point claim in my opinion.
 

pauly7

AFF Supporter
Joined
Dec 8, 2004
Messages
4,453
Somethings not quite right at the moment! Still waiting 3/11 and 6/11.
Agreed - VA system fails yet again.... after seeing this thread pop back up again I’ve checked and I’m missing flights from 2-3 weeks ago. Sigh.

Meanwhile QF are literally posting DURING my flight.

How hard can it be VA?
 

italianlover

AFF Supporter
Joined
Feb 18, 2013
Messages
89
I just called up and the agent said its a known issue that has been escalated to resolution, any flight from Nov 1 til today, points are due to appear in the next 3-7 days (for my flight which was on the 7th), though it will be quicker to do missing point claim in my opinion.
I was also told this today and had my points and status credits manually added by the agent. The missing points claim function on website would not accept my info!
 

malmac

Newbie
Joined
Jan 4, 2014
Messages
5
Qantas
Bronze
Virgin
Platinum
Flights
My Map
Similar situation to everyone else I flew early November plus family members and no points or SC at all. I have phoned Virgin velocity and they will put in a claim for me so still waiting. I was told by them that they have an issue and are trying to rectify the problem. They need to talk to there partners such as BP, Credit card alliances etc to ask how they are able to post points almost the next day. This happens almost every year at different times and is becoming an annual Virgin event.
 

clam16

Junior Member
Joined
Mar 29, 2017
Messages
29
+1 whoever mentioned. If you're on VA metal, recommend claiming missing points after a few days if it hasn't shown.
 

ontheaisle

AFF Supporter
Joined
Jan 19, 2011
Messages
98
Flights
My Map
The missing points claim function on website would not accept my info!
Yeah, I had the same problem with my missing points claim - told me "Accrual record already Processed". My flights from 3/11 posted yesterday so I'm hoping my flights from 4/11 will post today...
 

CPMaverick

Active Member
Joined
Sep 15, 2015
Messages
677
Flights
My Map
Yeah, I had the same problem with my missing points claim - told me "Accrual record already Processed". My flights from 3/11 posted yesterday so I'm hoping my flights from 4/11 will post today...
Same error here. Called and the agent posted the points from 4/11 immediately. Of course I got the line 'just so you know, you can submit for these online'. Sorry, no I can't, your website is crap :p
 

PaulB0050

Junior Member
Joined
May 7, 2016
Messages
12
S
Yeah, I had the same problem with my missing points claim - told me "Accrual record already Processed". My flights from 3/11 posted yesterday so I'm hoping my flights from 4/11 will post today...
Surely VA are not manually processing points for all passengers for 2 weeks of flights! Or are they?
 

mayoh

Newbie
Joined
Feb 28, 2014
Messages
6
I am Plat for past 5 years as is wife

I have flown 5 time Syd - MLB since Nov 1. Only 1 leg of SC and points have made it to my account.

I fly weekly and usually upgrade the leg home using points.

Velocity can manage to take my points almost immediately for the upgrade, while I have to wait for the sc and points for usually a week

Drives me crazy trying to manage and review the points and SC going in and out. Asked numerous times why - no factual response

I called yesterday to discuss missing points and sc. Long wait, frustrated staff at call centre. A few years ago the staff at the call centre would bend over backwards to help, were always friendly, last 6 months massive attitude - something is going down.
 

openseat

Active Member
Joined
Jun 1, 2006
Messages
665
None of my November flights have posted despite making claims on the fights from the first week online.
 

SYD

Active Member
Joined
Oct 5, 2009
Messages
542
Qantas
Platinum
Virgin
Platinum
Missing three Nov flights myself. Tried to claim oldest (after 2wks) and system said it had already been processed.

Must be going to ‘Junk Folder’.....
 

Saab34

AFF Supporter
Joined
Jul 22, 2008
Messages
1,256
Flights
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I assume they have had some sort of IT meltdown as the software appears to have come to a halt.

Question is whether they are able to backtrack and reallocate the points. Not sure how serious the damage is.
 

Blinky

Active Member
Joined
Oct 5, 2012
Messages
596
Over two weeks for me now waiting for MEL-PER-MEL points to appear. Points to upgrade a flight last week were deducted the same day.....
 

Blinky

Active Member
Joined
Oct 5, 2012
Messages
596
Missing three Nov flights myself. Tried to claim oldest (after 2wks) and system said it had already been processed.

Must be going to ‘Junk Folder’.....
I got the same message when I tried to claim. I don’t suppose there’s much point in ringing Velocity.
 

CPMaverick

Active Member
Joined
Sep 15, 2015
Messages
677
Flights
My Map
I got the same message when I tried to claim. I don’t suppose there’s much point in ringing Velocity.
Not sure why a website error means there is no point in calling? If you ring Velocity they can post your points. It's a shame that it comes to that, but it seems to be....
 

CR1975

Newbie
Joined
Nov 21, 2018
Messages
1
I flew SQ on the 15th of October and still haven;t received Status Credits. Got the points after a retro claim but Virgin claim there is an ongoing system error that is preventing flyers receiving some status credits. Anybody else having a similar issue?
 

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