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How long for VA credits / points to appear after flight

PaulB0050

Junior Member
Joined
May 7, 2016
Messages
12
Waiting for 06 November flight to credit. Could members please advise whether they have had flights taken since 01 November 18 credited? Could you please tell us when your points were credited and for what route?

Velocity Frequent Flyer could you please tell us whether crediting is generally delayed (for all flights on particular days etc) or are there specific flights that have been missed?
 

Lemon_Party

Active Member
Joined
Jan 30, 2016
Messages
508
Flights
My Map
Waiting for 06 November flight to credit. Could members please advise whether they have had flights taken since 01 November 18 credited? Could you please tell us when your points were credited and for what route?

Velocity Frequent Flyer could you please tell us whether crediting is generally delayed (for all flights on particular days etc) or are there specific flights that have been missed?
My flights credited the day after I filed a missing points request. Don't wait the 14 days, just submit immediately.
 

williamsf1

AFF Supporter
Joined
Jun 1, 2010
Messages
1,170
My flights credited the day after I filed a missing points request. Don't wait the 14 days, just submit immediately.
Yep

That's the only way with VA .... Unfortunately with partner flights you need to wait for the 14days
 

Notyourbag

Member
Joined
Dec 10, 2015
Messages
100
Mine landed overnight from Syd-Per from 1st Nov however only 795 points hit my account. Flew on an elevate fare as VA platinum.
 

williamsf1

AFF Supporter
Joined
Jun 1, 2010
Messages
1,170
Mine landed overnight from Syd-Per from 1st Nov however only 795 points hit my account. Flew on an elevate fare as VA platinum.
The system does not calculate fares correctly as per the terms and conditions 5X$$ + status bonus where valid.

It takes the whole ticket value eg PER SYD $200 + SYD PER $500 = $700 total .... it then will calculate each segment at $350 .. this is very poor form where you have a mixed booking and status and one is a getaway fare.

if you have the time .. look back at your old bookings and email them all the errors and they will credit the additional points
 

cliche_flying_kiwi

Junior Member
Joined
Jul 13, 2017
Messages
30
Waiting for 06 November flight to credit. Could members please advise whether they have had flights taken since 01 November 18 credited? Could you please tell us when your points were credited and for what route?

Velocity Frequent Flyer could you please tell us whether crediting is generally delayed (for all flights on particular days etc) or are there specific flights that have been missed?
Fiancee and I flew Sydney-Christchurch return on the 1st - 6th November and have yet to have any of the flights credited.

Kind of concerned as we have flights two days before the review date that will push us over the Gold status retain figure - I assume (hope) even if these take the full two weeks to post we will still be alright?
 

williamsf1

AFF Supporter
Joined
Jun 1, 2010
Messages
1,170
Fiancee and I flew Sydney-Christchurch return on the 1st - 6th November and have yet to have any of the flights credited.

Kind of concerned as we have flights two days before the review date that will push us over the Gold status retain figure - I assume (hope) even if these take the full two weeks to post we will still be alright?
If they were VA operated / marketed flights - just raise a retro claim now ....I would not wait
 

Muppet501st

Member
Joined
Aug 22, 2015
Messages
482
Flights
My Map
So flew on 9th Nov, and used the fly ahead to travel on an earlier flight.
Submitted claim this morning, and i get a message stating, i failed to show for that flight it took. I then tried to submit for the flight i was originally booked on, but says invalid.
Will call VFF when i have a chance.
 

haymish

Junior Member
Joined
Dec 6, 2012
Messages
17
Status credits/points still haven't shown for flights on 1-3 Nov time to put in a missing claim I'll let you know how I go, frustrating its back to this.
 

cliche_flying_kiwi

Junior Member
Joined
Jul 13, 2017
Messages
30
The website won't even let me do that :

Claim Unsuccessful


We were unable to submit your claim. Please check that your flight number, departure date, origin and destination are all correct and that you meet all eligibility criteria before trying again

---

And they wonder why I turned down their IT-related job offer when I first moved to Australia.
 

ojm

Junior Member
Joined
Aug 8, 2011
Messages
46
Nothing credited from 1/11, 6/11 or 12/11 for me (and wife for 1/11 and 6/11). The points upgrade points were taken out immediately, just nothing from flying yet. Pretty slow!
 

clam16

Junior Member
Joined
Mar 29, 2017
Messages
19
Mine have been a bit all over the place. Flew friday, sunday and wednesday, nothing has been posted for any flights =/
 

Neald

Newbie
Joined
May 27, 2015
Messages
8
Flights
My Map
I’ve just been on the phone to VFF regarding some missing points/status credits after flying 2 sectors with Etihad (had my VFF attached to the booking).
Waited about 3 weeks before I put in a claim online, which was unsuccessful — stating that the points had already been credited. No points as yet.
A couple of weeks later and I’ve just called to file a claim, operator agreed they should’ve been credited and asked if I’ve a frequent flyer account with Etihad (I don’t). So they will escalate the claim and I might see something in 4-6 weeks time.
Hopefully my upcoming flights will credit a bit faster!!
 

CPMaverick

Active Member
Joined
Sep 15, 2015
Messages
616
Flights
My Map
I filed a claim and did get my credits from 1/11 the next day. Not sure if it was just a coincidence but it seemed to work, while others are still waiting. I'm also still waiting for flights from 4/11 (same booking), which I didn't submit for.
 

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