Do you have an email address for Qantas you are willing share please?I cancelled back in mid-March and received all my points but only half of my taxes back. My international and domestic flights were booked with points only. I have only just received the other half of the taxes back last week after several emails reminding them I am still owed a refund. On the domestic side of things, again, they refunded back the points but I had to chase again for a refund. I did get an email asking if I wanted credit or a refund a couple of months ago so opted for a refund knowing that I was not going to be rebooking for quite some time. So guess what - they gave me a credit. More emails to them and also just got the refund on those last week as well. Don't know why this wasn't done in the first place like the original ½ taxes refund. I would put it down to not completing a task - only did it for one passenger and not the other. Qantas - you really need to lift your game - I'm not impressed!