You should get it back from QF. They're the ones who charged it, not the credit card company.Got my refund at 8 weeks... but minus the credit card fee.
What's the scoop on that? I can't remember is the consensus was that we should get that back... and through the bank or from QF?
Totally unacceptable. I'd call the travel agent. Tell them their problem getting the money out of QF isn't your problem. Inform that that if they don't refund you in x days you'll initiate a credit card charge back.I’m now at 16 weeks and no refund. I booked via a TA and QF won’t talk to me. I find this unacceptable. Am I being unreasonable? What would you do? I have 3 bookings in total worth over $10k and I didn’t sign up to be a financier for QF so I’m slightly annoyed.
I called up a couple of days ago to get a refund on my cancelled QF flight. The customer services agent said there would be a minimum of 12 weeks before getting the refund. On asking why so long, she replied that the staff needed to be paid first! Liked her honesty!
The problem is when you haven't booked directly with QF, QF won't deal with you. Travel agents (in my case Amex travel) say that Qantas says its 12 weeks...and now I'm being told 3 months. They just make it up as they go along.I've mentioned this in another thread, but if you've been waiting more than 8 weeks for a refund, you can call Qantas and their policy is to expedite it.
Firstly, that's very speed. Took 12+ weeks for me. Then another 5 business days for the travel credit to appear. If it's been more than 5 days, follow it up with them.Not sure if the right thread or not! Booked my Qantas flights through Amex Travel and received the refund today (refund dated 24/7), nearly 6 weeks after requesting the cancellation. Haven't received my $450 travel credit back yet though.