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How long did Qantas take to process your refund for cancelled flights?

How long did Qantas take to refund your cancelled flights?

  • Less than 4 weeks

    Votes: 21 21.2%
  • 5 weeks

    Votes: 2 2.0%
  • 6 weeks

    Votes: 4 4.0%
  • 7 weeks

    Votes: 0 0.0%
  • 8 weeks

    Votes: 8 8.1%
  • 9 weeks

    Votes: 3 3.0%
  • 10 weeks

    Votes: 14 14.1%
  • 11 weeks

    Votes: 9 9.1%
  • 12 weeks

    Votes: 3 3.0%
  • more than 12 weeks

    Votes: 43 43.4%

  • Total voters
    99

Berlin

Established Member
Joined
Mar 31, 2011
Messages
1,692
The refund situation is obviously purposeful and systematic, on a global level. I am hearing some much worse stories from some overseas carriers (Finnair, Lufthansa and so on) but also some surprisingly positive reports about others (Easyjet, funnily). Qantas seems to be 'just' half bad in their endless delays. Not a happy time for air travelers right now :confused:
 
Joined
Jan 10, 2020
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I called up a couple of days ago to get a refund on my cancelled QF flight. The customer services agent said there would be a minimum of 12 weeks before getting the refund. On asking why so long, she replied that the staff needed to be paid first! Liked her honesty!
 

MEL_Traveller

Enthusiast
Joined
Apr 27, 2005
Messages
21,429
Got my refund at 8 weeks... but minus the credit card fee.

What's the scoop on that? I can't remember is the consensus was that we should get that back... and through the bank or from QF?
 

Daver6

Senior Member
Joined
Dec 31, 2011
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Got my refund at 8 weeks... but minus the credit card fee.

What's the scoop on that? I can't remember is the consensus was that we should get that back... and through the bank or from QF?
You should get it back from QF. They're the ones who charged it, not the credit card company.
 

bsb

Member
Joined
Feb 21, 2012
Messages
409
I’m now at 16 weeks and no refund. I booked via a TA and QF won’t talk to me. I find this unacceptable. Am I being unreasonable? What would you do? I have 3 bookings in total worth over $10k and I didn’t sign up to be a financier for QF so I’m slightly annoyed.
 

Scr77

Active Member
Joined
Feb 15, 2014
Messages
995
It‘s fair enough that you’re annoyed. But, your beef is with the TA. It’s possible that QF have made the refund and the TA is not passing it on.
 
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sanne

Member
Joined
Jun 23, 2010
Messages
419
After about 16 weeks of endless phone calls and emails to QF and Amex, I finally received my refund via a charge back from Amex. Sometimes that is the only route. Used it to receive refund for cruise too after endless waiting and excuses.
 

Daver6

Senior Member
Joined
Dec 31, 2011
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I’m now at 16 weeks and no refund. I booked via a TA and QF won’t talk to me. I find this unacceptable. Am I being unreasonable? What would you do? I have 3 bookings in total worth over $10k and I didn’t sign up to be a financier for QF so I’m slightly annoyed.
Totally unacceptable. I'd call the travel agent. Tell them their problem getting the money out of QF isn't your problem. Inform that that if they don't refund you in x days you'll initiate a credit card charge back.
 

NM

Enthusiast
Moderator
Joined
Aug 27, 2004
Messages
16,256
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I am now only waiting for one more refund from QF. I have received refunds for:
  • Paid (I-Class) fare BNE-AKL - 3 weeks
  • 2 x FF Classic Awards BNE-AKL (less $3.00) - $ 4 weeks, points 3 weeks
  • 1 x FF Classic Award MEL-BNE (less $0.40) - $ 4 weeks, points 5 weeks

Still waiting for:
  • Paid (I-Class) fare AKL-MEL - 5 weeks

All 4 refunds were initiated on the same phone call. AKL-MEL was charged in NZD, so perhaps they are waiting for a more favourable exchange rate before processing?
 

Guang

Newbie
Joined
Jul 22, 2020
Messages
3
I called up a couple of days ago to get a refund on my cancelled QF flight. The customer services agent said there would be a minimum of 12 weeks before getting the refund. On asking why so long, she replied that the staff needed to be paid first! Liked her honesty!

we've been waiting for 4 months, still ringing, still waiting.....
 

Daver6

Senior Member
Joined
Dec 31, 2011
Messages
5,700
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I've mentioned this in another thread, but if you've been waiting more than 8 weeks for a refund, you can call Qantas and their policy is to expedite it.
The problem is when you haven't booked directly with QF, QF won't deal with you. Travel agents (in my case Amex travel) say that Qantas says its 12 weeks...and now I'm being told 3 months. They just make it up as they go along.
 

Gorcat

Newbie
Joined
May 28, 2020
Messages
1
When I called Qantas to request a refund to my credit card for a cancelled flight earlier this month, I was advised that it would take 8-10 weeks for this to be done.
If it hadn’t been refunded after 10 weeks I was to call back and the refund would then be processed immediately.
The advisor stated that there would be no confirmation emails re my request, and advised that I should make a manual note of the date of this conversation.

My question is, is anyone receiving their refunds before the 8-10 week period (no points involved in my case, just cash) or are we all having to call back again after 10 weeks?
 

AIRwin

Established Member
Joined
Apr 13, 2013
Messages
3,465
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There was a recent poll:
 

Leigh744

Intern
Joined
Feb 16, 2014
Messages
51
Qantas
Bronze
Not sure if the right thread or not! Booked my Qantas flights through Amex Travel and received the refund today (refund dated 24/7), nearly 6 weeks after requesting the cancellation. Haven't received my $450 travel credit back yet though.
 

Daver6

Senior Member
Joined
Dec 31, 2011
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Not sure if the right thread or not! Booked my Qantas flights through Amex Travel and received the refund today (refund dated 24/7), nearly 6 weeks after requesting the cancellation. Haven't received my $450 travel credit back yet though.
Firstly, that's very speed. Took 12+ weeks for me. Then another 5 business days for the travel credit to appear. If it's been more than 5 days, follow it up with them.
 

Memma

Newbie
Joined
Jul 22, 2020
Messages
9
Qantas
Platinum 1
Virgin
Gold
It took them almost two months to refund the taxes and points for an award flight I had booked (optimistically) from Melbourne to Brisbane in August... I had to email the FF service centre to get anything done.
 
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