How does qantas expect one to stay loyal with a consistently poor product

[AL1CE]

Re: How does qantas expect one to stay loyal with a cosistanly poor product

Surely 1A gets served food first? How on earth have they already run out of dishes?

THANK YOU!! I didn't know how to word that particular issue, with out really sounding like a W@#$ Platinum. For some reason, one this particular flight (which may be very valid) they were serving from the other side. However, 1A is always offered first. What was even worse, was I know for a fact that the four men surrounding me were NOT Platinum or even GOLD! They had been upgraded by their boss (Google) using points. I could have been a diva and taken first option of what was left, however I was sitting next to a gentleman who was vegetarian, so the only right thing to do was take the meat option.

I had 5 friends in economy cabin and they too, had issues with the food and service.

 

[QF WP]

THANK YOU!! I didn't know how to word that particular issue, with out really sounding like a W@#$ Platinum.

No, you sound nothing like me .

Seems that your complaint has a number of suitable issues that should be addressed. Although I'm not sure that so much capitalisation will benefit your cause :shock:

P.S. Changed the subject title for you as well, reads much better now...

 

[OzEire]

Having experienced similar ranty internal monologue on several QF int J flights I sympathize with the OP, and incidentally enjoyed the colorful rant!

My 2c worth:

1. First world problems, but this forum is for Aus FFs so what better place to air them...and OP acknowledged it was a rant

2. My enduring memory of dom flying in the US is that oft repeated phrase "we know you have a choice of carriers these days so we value your custom, thanks for choosing xx_ airlines". A lesson QF int have yet to embrace.

3. At least flying int you have a choice. As a dom road warrior its a choice between the lesser of two weevils.

 

[browski]

Re: How does qantas expect one to stay loyal with a cosistanly poor product

As for your complaints, perhaps a bit more objective. I haven't flown QF intl for > 2 years now, but I know my partner re-introduced himself to QFi business class after 12 month break, the most disappointing aspect he said was the catering (quality OK, quantity sorely disappointing). Judging by the pictures I saw, QF certainly is making it's public health contribution in helping prevent/manage obesity.

I think you'll find that the serving sizes are related to the crockery sizing. For example, the cereal bowls in the Qantas Club are exactly the sizing that is used in Alan Joyce's (doll) house.

 

[AL1CE]

No, you sound nothing like me .

Seems that your complaint has a number of suitable issues that should be addressed. Although I'm not sure that so much capitalisation will benefit your cause :shock:

P.S. Changed the subject title for you as well, reads much better now...

LOL, Surely you're not the only W@#$ P on here ? .

You are correct, my abuse of capitalisation is a lazy way of expressing my thoughts, and point. Yelling doesn't get you anywhere (most of the time).

P.S Thank you for the new headline.

 

[JohnK]

I wouldn't call the thread a rant. Sad to see so many service failures. Not good enough for a premium legacy carrier such as Qantas.

 

[AL1CE]

Having experienced similar ranty internal monologue on several QF int J flights I sympathize with the OP, and incidentally enjoyed the colorful rant!

My 2c worth:

1. First world problems, but this forum is for Aus FFs so what better place to air them...and OP acknowledged it was a rant

2. My enduring memory of dom flying in the US is that oft repeated phrase "we know you have a choice of carriers these days so we value your custom, thanks for choosing xx_ airlines". A lesson QF int have yet to embrace.

3. At least flying int you have a choice. As a dom road warrior its a choice between the lesser of two weevils.

Thank you for sympathising with me, as I'm sure enduring Dom US flying would have left you with many a grand story to tell.

1. Absolutely first world problems, which is why I didn't include 'And I'm a Platinum member in 1A, I should get feed first' in my rant

2. QF have to realise, especially being part of the OW that they are subjecting themselves to being compared with other OW or affiliate airlines. Of course people are eventually going to revolt.

3. When it comes to Dom flying in Australia, I'm going to have to say Virgin beats them on status attainability, flexibility, less taxes, better selection of alcohol, (especially in economy) and because I'm from Sydney, I have to admit the Private Virgin Lounge Security entrance is extremely handy. Although, wasn't too impressed with the food a few times. I don't think the choice of a hot dog or cheese platter is sufficient in J cabin.

 

[AL1CE]

I wouldn't call the thread a rant. Sad to see so many service failures. Not good enough for a premium legacy carrier such as Qantas.

It is JohnK. It actually is heartbreaking and embarrassing what was once one of the worlds greatest airlines has fallen so far. I truly am saddened and angered by this. I sincerely hope that the refurbed A330's (if I ever get on one) and the A380's will be on par with the rest of the big airlines.

 

[trippin_the_rift]

It is JohnK. It actually is heartbreaking and embarrassing what was once one of the worlds greatest airlines has fallen so far. I truly am saddened and angered by this. I sincerely hope that the refurbed A330's (if I ever get on one) and the A380's will be on par with the rest of the big airlines.

You're absolutely right - however what is more embarrassing is that YOU are continuing to support an airline you're not satisfied with.

 

[AL1CE]

You're absolutely right - however what is more embarrassing is that YOU are continuing to support an airline you're not satisfied with.

What a fantastic contribution to the conversation you just provided. - However, do you know what's even more embarrassing Tripper? YOU just commented on a thread that you obviously haven't read properly.

I suggest you go back and do a little re reading before throwing around personal insults.

 

[trippin_the_rift]

What a fantastic contribution to the conversation you just provided. - However, do you know what's even more embarrassing Tripper? YOU just commented on a thread that you obviously haven't read properly.

I suggest you go back and do a little re reading before throwing around personal insults.

I get that Australians have an affinity with Qantas - but it's not your first born and you're not a major shareholder. You are clearly passionate about the brand and have been for some time - but I fail to see how supporting a poor product is helping the airline improve in the long term.

Think about it: Would you buy the same car type if you continually have poor experiences with break-downs? Would you go back to the same restaurant if service was a total failure? Why would you continue flying the same airline if it fails to meet your basic expectations? How is this any different?

As a Platinum member you obviously have seen shortcomings with Qantas for some time.... And if this is the first time you've had a poor inflight experience - you would know it's not normal and wouldn't feel the need to rant on a public forum.

 

[QF WP]

AL1CE, I believe trippin_the_rift (as I know him well enough), is commenting with his own personal experience. He was once a P1 with QF and his international flying is now almost exclusively with CX.

He owns businesses that span the FF loyalty programs (as I am a client), so I believe his comment wasn't meant as an insult, but as a "shaking his head in amazement that you are still flying with QF" comment.

 

[AL1CE]

I get that Australians have an affinity with Qantas - but it's not your first born and you're not a major shareholder. You are clearly passionate about the brand and have been for some time - but I fail to see how supporting a poor product is helping the airline improve in the long term.

Think about it: Would you buy the same car type if you continually have poor experiences with break-downs? Would you go back to the same restaurant if service was a total failure? Why would you continue flying the same airline if it fails to meet your basic expectations? How is this any different?

As a Platinum member you obviously have seen shortcomings with Qantas for some time.... And if this is the first time you've had a poor inflight experience - you would know it's not normal and wouldn't feel the need to rant on a public forum.

You still haven't read the thread. Without sounding condescending, you are basically reiterating and reinforcing my exact point.

 

[AL1CE]

AL1CE, I believe trippin_the_rift (as I know him well enough), is commenting with his own personal experience. He was once a P1 with QF and his international flying is now almost exclusively with CX.

He owns businesses that span the FF loyalty programs (as I am a client), so I believe his comment wasn't meant as an insult, but as a "shaking his head in amazement that you are still flying with QF" comment.

Thank you QF WP for the clarification and mediation, I now understand his writing manner. However, I clearly state in my original post "Enough is enough", "Decided to fly with Emirates". I have been consistent through out the thread in making my point, ie. "I would be an idiot to continue to fly QANTAS" just for WP status. I even said "domestically I would choose Virgin".

No where do I state, that I will continue to fly QANTAS. I did however, say that I hope they get on par with the rest of the big kids.

So to be fair, I felt it was an un necessary post, that was also in correct.

 

[footy99]

Thank you QF WP for the clarification and mediation, I now understand his writing manner. However, I clearly state in my original post "Enough is enough", "Decided to fly with Emirates". I have been consistent through out the thread in making my point, ie. "I would be an idiot to continue to fly QANTAS" just for WP status. I even said "domestically I would choose Virgin".

No where do I state, that I will continue to fly QANTAS. I did however, say that I hope they get on par with the rest of the big kids.

So to be fair, I felt it was an un necessary post, that was also in correct.

AL1CE: Qantas is awful. I'm leaving.

Trippin: Yep. What took you so long?

Obviously simplifying but that's how I read it anyway.

Fair points across the board. To be fair to QF, I've had some good J class experiences too but it is more of a mixed bag than some others, particularly on certain routes.

 

[AL1CE]

AL1CE: Qantas is awful. I'm leaving.

Trippin: Yep. What took you so long?

Obviously simplifying but that's how I read it anyway.

Fair points across the board. To be fair to QF, I've had some good J class experiences too but it is more of a mixed bag than some others, particularly on certain routes.

LOL. Yes 99, I think you're right.

What took me so long? I think I may have a lot less flying years and experience than most on here, but I'm working on that.

To be fair the new food menu on QF SYD- PER is a huge improvement, It was a lot better than SYD-BKK.

 

[boomy]

Things don't have to be black or white, flying 100% with QF or not at all. IMO on some routes they offer a good overall product: most domestic routes, AUS-USA, AUS-LHR, SYD-JNB and when they will finish refurbishing the A330s then the Asian routes will become attractive again.
Even that I'm P1 and have over 1M QFFP I'm not doing all my flying with QF, especially not international. If other airlines offer better product I won't hesitate choosing them over QF.
Blind loyalty only means no incentive to improve but there is also no reason to go extreme and "boycott" them, QF is still one of the top 10 airlines in the world.

 

[OATEK]

I did the last leg of my recent European adventure on QF24. Crew were great, chairs/beds were unfomfortable, food was absolutely cxxp. The cafe breakfast was inedible, and the evening meal was also poor (the rice was as hard as concrete). In the same trip I was on CX (great service, great chair/bed, great food) and AY (great service, very good chair/bed - new product, great food) for long haul sections. The lunch meal on AF from CDG to VIE on an intra-Europe flight was one of the best on our trip.

I understand Alice's rant, and agree it is so disappointing that when you pay for a premium seat (in fact often a bit more than the others), you end up getting something very much below par. And there is nothing more depressing than to hear that the new Autumn menu from Neil Perry is about to hit! Bet there is nothing to match the fillet steak I had on CX.

 

[Flying mermaid]

Things don't have to be black or white, flying 100% with QF or not at all. IMO on some routes they offer a good overall product: most domestic routes, AUS-USA, AUS-LHR, SYD-JNB.

Syd-JNB can be awful if you get an unrefurbished 747 - had the worst night's sleep in March flying JNB- SYD on one. Then Qantas added insult to injury by not loading our preselected meals, so we had to have whatever was left over by the time they finished trying to work out what had happened. Fortunately a terrific CSM and an OK crew stopped it from being a terrible flight, but I understand the OP's frustration.

 

[Melburnian1]

ALICE, you have a perfectly understandable point of view but please understand that on the AFF forum are many who seem to almost believe that Qantas is some sort of 'god.'

That said, I am happy to be corrected but don't your criticisms also apply to some or all flights (depending on the route) between MEl - HKG, MEL - SIN, SYD - HKG, SYD - MNL, SYD - PVG, SYD - SIN and BNE - SIN to name a few given that many of these flights are operated by unrefurbished A330s?

I deliberately avoid QF and generally find that tickets are cheaper and the service acceptable to excellent on a range of other carriers such as SQ, MH, PR and others.

While recently there has been a small reversal, the overall trend in the past decade or longer has been for the QF group to lose percentage market share of international travellers.

About 75 per cent of us choose to fly with non Qantas group airlines when we go overseas or return, a statistic in marked contrast to the discussion on AFF when sometimes one would be excused for thinking that 70 per cent of international passengers ex or to Oz flew on a QF group carrier. I understand why - QF is still seen as the 'national carrier' despite long being privatised, and the brand has much 'value' even to those who do not or rarely fly, but it's not reflective of who we overwhelmingly choose to fly with.