How does Accor treat you as an Elite guest?

[Flyfrequently]

I paid at the restaurant, didn't bill to room, but they took the room number

Better to add to room account IME @bussyboy

 

[markis10]

Better to add to room account IME @bussyboy

I second that

 

[jase05]

Property: Novotel Bali Benoa
Status: Explorer+ Diamond
Room booked: 3x Tropical Terrace in Beach Wing rooms
Room upgraded/type: Yes, 3x Private Pool Villas
Rate: $245 per night
Early check in/late out: Offered 4pm on all, we didn’t need it but others had late evening flight home so took up the offer
Free internet: Yes, seemed to work fine
Welcome drink: Yes, 2x vouchers of anything at the bars
Welcome amenity: Small plate of fresh fruits, cakes, chocolates
Recommend:Yes, but with some caveats

Booked as a stay to finish our time in Bali. We were with a big group over in Legian and most went home but a few of us decided to stay a few more nights and unwind before going our own ways. Couldn’t convince the other two couples to splash out at the Sofitel but thought we would check this place out and hoping Accor would look after us. The property is split by a road with one side being the Garden wing and the other the Beach wing. After a couple of emails back and forth with the property we decided that the Beach wing seemed the quieter side and a lot more peaceful. We booked 3x Teopical Terrace rooms which is the lowest category in the Beach wing. The emails confirmed that they would look after us so was keen what that entailed. On check in we were informed that all 3 rooms were upgraded to Private pool villas. The Villas were pretty decent and consisted of a large bedroom area with a very comfy bed. Bathrooms were outside but undercover and consisted of a nice shower and a spa bath. The villa was surrounded by high walls to ensure privacy and in the garden area was a large lounge area with couches, TV’s and bar fridge that was replenished daily. Provate pool with a comfy cabana and spent lots of time out there. At check-in the manager said they had also upgraded to a package free of charge that consisted of half board, 60 minutes massage per person and daily 1hr free flow drinks.
The resort itself was rather quiet guest wise but is right under the flight path so aircraft taking off around the clock but we got used to it. At all other times the place was relaxing and very quiet compared to across the road which seemed to be heaving and noisy.
Plenty of sun lounges around the main pool and bar area and along the sand. The beach itself is tiny and to be honest pretty ordinary, I didn’t swim in it. Breakfast was a bit underwhelming, fairly smallish selection from each region of Westerns, Indonesian, Indian, Asian and the fruit was lovely but no bacon scores low for me. The half board component is either lunch or dinner from the one restaurant and although the food was quite tasty I think it would get monotonous after a while. The free pour drinks hour can be used at any of the bars around the property and can be taken at any time between 10am and 10pm. Fairly basic set list but found enough choices to get by. Was a relaxing enough stay and we all had a great time but service was a bit clunky and just didn’t have that feel that the better resorts do. The Pool Villa was very nice and we spent most of our time there. Cant say we would definitely go back but perhaps if a similar situation arises. No real complaints but just didn’t have the wow factor outside of the Villa
Private Pool Villa

Some resort pics

 

[jase05]

Property: Pullman KL City Centre
Status: Explorer+ Diamond
Room booked: Deluxe King
Room upgraded/type: Yes, Governor Suite
Rate: $155 per night
Early check in/late out: At check in asked what time our flight was and given room for as long as required. We checked out at 1530
Free internet: Yes, seemed to work fine
Welcome drink: Yes, 2x vouchers for beer, wine. Golds and Plats could also chose a coughtail of the day. I cheekily asked what’s for Diamond then and told have whatever you want
Welcome amenity: Small plate of chocolates
Recommend: Yes, best club lounge at an Accor property in KL.
Staff were absolutely fantastic and made the stay so good. We arrived late at night so just checked in downstairs (you can check in at EL but we got in near midnight)
Received a fantastic upgrade to a Governor suite that had a massive lounge area and a small area with a sink, mini bar and coffee machine. Mini bar replenished daily.
Bathroom was a nice size and shower pressure was good. Not bad views from the room but the biggest fault was the bed was absolutely rock hard to the point I could hardly sleep on the first day. Next day Called up the front desk and they said they would bring up a mattress topper but we went out to do some shopping and when we came back to my surprise they were moving a new bed into our room. Much better and I normally don’t complain too much but even Mrs Jase slept on the couch the first night such was the hardness of the bed.
EL is fantastic and we had Brekky up there every day, smallish buffet with a small but decent set menu of hot foods. I had the chicken rendang rotti boom every day. Coffe was Lao very good plus a wide arrangement of juices. Staff walked around with a fresh batch of croissants straight out of the oven one day too.
EL is open all day and it’s a large space with snacks throughout the day and soft drinks available too.
Afternoon tea had plenty of cakes, desserts and bikkies plus tea and coffee
Evening drinks had a chef preparing small snacks to order plus the usual buffet of cakes, fruits, cheeses etc. staff were very proactive in pouring and refilling alcohol.
Nice pool area and all up a pretty decent property. We love the Bukit Bintang area and Mrs Jase always spends a lot of time over at Pavilion

 

[jase05]

Executive lounge