How does Accor treat you as an Elite guest?

[sudoer]

Accor also then emailed me and sent me 2000 points.

Out of curiosity, what was the rate you paid?

 

[blackcat20]

Out of curiosity, what was the rate you paid?

Under $300 for the two nights, which is cheap, but I figured being a Mercure I'd at least receive something of a reasonable standard. I was travelling solo and couldn't justify the rates at the other Accor (or IHG) properties.

 

[serfty]

Status: Accor+ Explorer Platinum
...
Free breakfast: No

Presumably the Mantra Twin Towns has no restaurant, hence the Platinum benefit was not applicable?

 

[Captain Halliday]

Presumably the Mantra Twin Towns has no restaurant, hence the Platinum benefit was not applicable?

Has a restaurant, but is on the exclusion list.

It’s co located with Sebel Twin Towns, which does offer breakfast.

 

[MELso]

Property: Swissotel Grand Shanghai
Status: Accor+ Explorer Platinum
Room booked: Deluxe Twin
Room upgraded/type: Executive Twin
Rate: 2 x free nights, 2 x 50% off nights through Accor Plus China Card. Total for four nights was $A363.
Early check in/late out: Not required
Free internet: Yes, but nerfed 'Chinese internet' so you'll need a non-Chinese eSIM if you want news etc
Free breakfast: Yes, buffet in lounge or in the restaurant (much better)
Welcome drink: Yes, via app but not used,
Welcome amenity: Fruit, water
Recommend: Yes - located on line 2 metro line so super convenient to Hongqiao and Pudong airports and the Bund, and line 14 for the French concession and old town.

Stayed here a couple of weeks ago to burn off the free nights on my Accor Plus China card (which I'd purchased to remain platinum).

Lounge was fine (although not a patch on that in The Murray, where I stayed after Shanghai) with a decent breakfast spread (although the spread was much better downstairs in the restaurant). Enough substantial food at afternoon tea and coughtail hour to not have to go out for dinner.

Air con was a bit noisy, but the room was otherwise pretty comfortable.

 

[markis10]

Yes, but nerfed 'Chinese internet' so you'll need a non-Chinese eSIM if you want

Chinese esims are not subject to gcf, you won’t get one which is unless your a local with an associated number

 

[goldenhorn]

Property: Pullman Phu Quoc Beach Resort
Status: Accor Plus Explorer, Platinum
Room booked: Garden View Studio (lowest base room)
Room upgraded/type: Yes - Cabana, Executive Privilege Pass King Bed with Pool Access
Rate: $1,067 for 4 nights
Free internet: Yes
Welcome drink: Yes - extensive coughtail list
Early check in - no, plane delayed so arrived at 3:30pm
VIP treatment: private and peaceful check in at the Connectivity Lounge on level 1, cold towels and refreshing welcome drink.
Free flow coughtails and nibbles for 60 minutes at 5:30pm in the Connectivity Lounge. coughtails are good quality.
Additional care: big deal made of platinum status

General comments: So far I’m impressed with this hotel, particularly the focus on benefits for Platinum and above Accor guests. We were initially checking in at reception when they realised we were platinum status. They made a big fuss and quickly whisked us up to the lounge for a much more peaceful and private check in. I booked a base room garden view and was upgraded to a private cabana.

The cabanas work very well. Even though you have a shared pool with 4 cabanas (2 up and 2 down), including yours, each cabana has their own private section of the shared pool so you don’t have to interact with other guests.

The layout of the cabana is excellent and has a huge bath (you could fit 8 ppl in it) and rain shower.

Drinks in the lounge for one hour at 5:30 pm was very pleasant. Again with very attentive staff that wanted to fill your drinks as soon as you finished. I tried most of the coughtails. I think I had 6 in one hour…and paid for it a little bit the next day.

But the coughtails were very nice and some interesting options like Matcha G&T, which is a local gin infused with matcha.

So far the most enjoyable benefit has been access to Mad Cow on level 9 for breakfast. This restaurant is only for use by Accor VIPs with status and those that have booked rooms with executive privileges.

The buffet breakfast was extensive and delicious and you could order anything à la carte from the menu. Barista coffee and juices were excellent.

The entire restaurant was very quiet with lots of attentive staff and a welcome respite to the main breakfast buffet in Salt & Pepper restaurant, which looked packed and chaotic from the outside.

 

[RooFlyer]

Property: Mantra Hobart Airport
Status: Accor+ Explorer Platinum
Room booked: Standard
Room upgraded/type: No
Rate: Flex, booked on the day, $208
Early check in/late out: Not required
Free internet: Yes
Free breakfast: Didn't ask/need (there is a restaurant on site)
Welcome drink: No
Welcome amenity: None, no Plat recognition at all
Recommend: No.

Until recently this was a Travelodge and I've stayed here before. I needed a place to stay in Hobart on the day and friends unable to oblige, and the Ibis being full, I chose this as the cheapest Accor option. 15 mins from town and free parking. Its pretty horrid. And as an 'airport hotel' it has some limitations - the shuttle only operates from 7am to 11pm ($10 for one pax, $15 for two), so no good for the v early flights, which is the main reason you stay at the airport, isn't it? Its 2km from the hotel to the terminal so not really walkable. If you have an early flight best to stay in the city and get Skybus - its only abt 20 mins.

EDIT: this hotel won't come up under a search under 'Hobart'. Listed separately under 'Hobart Airport' .

One side faces the highway, the other, entrance side is quieter.







Car park view facing away from highway.

 

[RooFlyer]

Floor plan of the above. It would be good if people could post back-of-door floor plans in future reviews, so we can see lay-out for future bookings.

 

[mx838383]

Property: mantra canberra northbourne
Status: Accor Plus Explorer, Gold
Room booked: 1 double basic room (cheapest room rate booked by work - on work trip)
Room upgraded/type: Yes - 1 bedroom apartment premier view
Rate: $500 for 2 nights (saw the invoice because accidentally charged my credit card under my profile instead of charged to work)
Free internet: Yes
Welcome drink: Yes - bar was not open so got a bottle instead
Early check in - not required but also did not ask me either.

General comments:
I liked the bottle of red given instead of the welcome drink and welcome amenity was a brownie which was quite a nice touch.
Rooms are dated and I would've preferred it a bit more modern.
Location is ok but not as central as other locations like the Sebel civic.
Car park access and front entry of hotel is very tight - just fyi for those driving big cars.

 

[QFFHntrGthr]

Property: Mantra Hobart Airport
Status: Accor+ Explorer Platinum
Room booked: Standard
Room upgraded/type: No
Rate: Flex, booked on the day, $208
Early check in/late out: Not required
Free internet: Yes
Free breakfast: Didn't ask/need (there is a restaurant on site)
Welcome drink: No
Welcome amenity: None, no Plat recognition at all
Recommend: No.

Until recently this was a Travelodge and I've stayed here before. I needed a place to stay in Hobart on the day and friends unable to oblige, and the Ibis being full, I chose this as the cheapest Accor option. 15 mins from town and free parking. Its pretty horrid. And as an 'airport hotel' it has some limitations - the shuttle only operates from 7am to 11pm ($10 for one pax, $15 for two), so no good for the v early flights, which is the main reason you stay at the airport, isn't it? Its 2km from the hotel to the terminal so not really walkable. If you have an early flight best to stay in the city and get Skybus - its only abt 20 mins.

EDIT: this hotel won't come up under a search under 'Hobart'. Listed separately under 'Hobart Airport' .

One side faces the highway, the other, entrance side is quieter.

View attachment 501766

View attachment 501767

View attachment 501769

Car park view facing away from highway.

View attachment 501768

I was there 5 days before you @RooFlyer for a 6:15am flight. Uber from the hotel to the terminal is only about $10 and no wait at all, ride just a few minutes. Happy to see Accor is making an effort to improve the look of the lobby area. It used to look like a motel under the Travelodge brand.
It's handy for the early morning flight (6am MEL, 6:15 SYD) but I did think the airport is so close to the CBD, staying in the city is just as convenient and will be 1 Uber ride not 2 plus the QFF points for the airport transfer will be more.
I must have had a different check-in staff. As an ALL Plat, he searched, located & upgraded me to 220, a suite at check-in. He even went to the bar (closed, not open until 5:30pm) & delivered a bottle of water because I asked him if there was any water in the room.

 

[Willpanzer]

Property: Fairmont Peace Hotel, Shanghai

Status: Accor Plus Explorer Platinum

Room Booked: Japanese Suite (Nine Nations Suite)

Room Upgraded/Type: No (Highest available room type before the $20,000 AUD Saloon Suite. Note: Upgrades here usually only apply to non-suite categories).

Rate: Accor Winter Promotion China Flex (~$2,300 AUD/night for 3 adults, including rollaway and Gold Lounge).

Early Check-in/Late Out: Yes – 12:00 pm early check-in and 12:00 pm late check-out granted.

Free Internet: Yes (VPN required for Western apps).

Free Breakfast: Yes (Full Gold Lounge access + restaurant options) note: platinum does not come with gold lounge access included, we booked a room that comes with it.

Welcome Drink: Yes – Premium spirits/wine at the legendary Old Jazz Bar.

Welcome Amenity: Generous chocolate/fruit plate + Entire minibar complimentary (including alcohol).

Recommend: In a heartbeat – A legendary, once-in-a-lifetime experience.

As someone of Shanghainese heritage, the Peace Hotel has always been a legendary landmark for my family. It is arguably the most historical and famous hotel in all of China, having hosted countless celebrities and politicians, and appearing in numerous iconic films. For our trip to China, I decided to surprise my parents with one of the Nine Nations Suites.

After doing extensive homework, I booked the Japanese Suite specifically because it is one of only three (along with the British and Indian suites) that directly face the Bund. At ~$2,300 AUD, it was actually quite reasonably priced compared to the British suite (~$4,000 AUD) or the Saloon Suite ($20,000 AUD!), especially given the level of luxury provided.

The location is unbeatable—right at the heart of the Bund with the Nanjing Road pedestrian street at your doorstep. We arrived at 12:00 pm and were immediately whisked away. Our bags were taken and we were escorted directly to the Fairmont Gold Lounge for a private check-in. Reception was fantastic, granting us a full 24 hours to relax in the suite by providing both the 12:00 pm check-in and 12:00 pm check-out.

The Japanese Suite is a beautiful blend of contemporary and historical furniture. Every single window faces the Bund riverfront.

• The Bathroom: The combined bath and shower room faces directly onto the Bund. You can literally enjoy a soak while taking in the best night views Shanghai has to offer.
• The Minibar: This was a massive Platinum highlight—the entire minibar was generously stocked and completely complimentary. We had absolutely "no shame" in packing the leftovers into our luggage for later enjoyment!

We were granted a complimentary Premium Peace Museum Tour, which usually comes at a cost. We were given "inside access" to:

• The hotel’s first original elevators—one of the first installed in China—which are still manually operated, including the doors.
• The top-floor outdoor terrace with truly amazing 360-degree views.
• A historical room showcasing celebrity guest history and vintage cutlery & menu prices, where you can also buy peace hotel souveniers to take home.

The drink vouchers offered here are likely the most generous in the world. They are redeemable at the Old Jazz Bar, which hosts the world’s oldest jazz band - with a guinness world record award (average age 80!). They’ve been playing since 1929.

• The Value: The bar usually has a minimum spend of 418 CNY (~$90 AUD) per person. We literally got in for free if you only redeem the complimentary drinks...
• The Experience: Our vouchers covered premium wines and spirits. We stayed the entire night (vouchers redeemable 6:00–8:00 pm, but you can stay as long as you like). The band plays until 11:30 pm, with a vocal singer from 8:45 pm.

The Gold Lounge was fantastic. The spread was generous—not just frozen items being reheated, but a combination of Chinese and Western food with a cook-to-order noodle station. The lounge is spacious and elegantly decorated, providing a perfect sanctuary from the crowds. Breakfast was everything you would expect from a 5-star luxury property.

As an added bonus, Fairmont Gold guests receive complimentary shoe shining and two pieces of ironing service—both of which we took full advantage of.

This was not just a stay; it was stepping into a time capsule. For the level of elite recognition, the historical significance, and the sheer joy it brought my parents, it was worth every cent.

The Hotel is currently undergoing a transformation to be rebranded as a Raffles Hotel, set to debut in 2027. it is already a reason to start planning a return trip to one of their other suites once the rebrand is complete!

View from our room

 

[QFFHntrGthr]

Property: Fairmont Peace Hotel, Shanghai

Status: Accor Plus Explorer Platinum

Room Booked: Japanese Suite (Nine Nations Suite)

Room Upgraded/Type: No (Highest available room type before the $20,000 AUD Saloon Suite. Note: Upgrades here usually only apply to non-suite categories).

Rate: Accor Winter Promotion China Flex (~$2,300 AUD/night for 3 adults, including rollaway and Gold Lounge).

Early Check-in/Late Out: Yes – 12:00 pm early check-in and 12:00 pm late check-out granted.

Free Internet: Yes (VPN required for Western apps).

Free Breakfast: Yes (Full Gold Lounge access + restaurant options) note: platinum does not come with gold lounge access included, we booked a room that comes with it.

Welcome Drink: Yes – Premium spirits/wine at the legendary Old Jazz Bar.

Welcome Amenity: Generous chocolate/fruit plate + Entire minibar complimentary (including alcohol).

Recommend: In a heartbeat – A legendary, once-in-a-lifetime experience.

As someone of Shanghainese heritage, the Peace Hotel has always been a legendary landmark for my family. It is arguably the most historical and famous hotel in all of China, having hosted countless celebrities and politicians, and appearing in numerous iconic films. For our trip to China, I decided to surprise my parents with one of the Nine Nations Suites.

After doing extensive homework, I booked the Japanese Suite specifically because it is one of only three (along with the British and Indian suites) that directly face the Bund. At ~$2,300 AUD, it was actually quite reasonably priced compared to the British suite (~$4,000 AUD) or the Saloon Suite ($20,000 AUD!), especially given the level of luxury provided.

The location is unbeatable—right at the heart of the Bund with the Nanjing Road pedestrian street at your doorstep. We arrived at 12:00 pm and were immediately whisked away. Our bags were taken and we were escorted directly to the Fairmont Gold Lounge for a private check-in. Reception was fantastic, granting us a full 24 hours to relax in the suite by providing both the 12:00 pm check-in and 12:00 pm check-out.

The Japanese Suite is a beautiful blend of contemporary and historical furniture. Every single window faces the Bund riverfront.

• The Bathroom: The combined bath and shower room faces directly onto the Bund. You can literally enjoy a soak while taking in the best night views Shanghai has to offer.
• The Minibar: This was a massive Platinum highlight—the entire minibar was generously stocked and completely complimentary. We had absolutely "no shame" in packing the leftovers into our luggage for later enjoyment!

We were granted a complimentary Premium Peace Museum Tour, which usually comes at a cost. We were given "inside access" to:

• The hotel’s first original elevators—one of the first installed in China—which are still manually operated, including the doors.
• The top-floor outdoor terrace with truly amazing 360-degree views.
• A historical room showcasing celebrity guest history and vintage cutlery & menu prices, where you can also buy peace hotel souveniers to take home.View attachment 501921View attachment 501922

The drink vouchers offered here are likely the most generous in the world. They are redeemable at the Old Jazz Bar, which hosts the world’s oldest jazz band - with a guinness world record award (average age 80!). They’ve been playing since 1929.

• The Value: The bar usually has a minimum spend of 418 CNY (~$90 AUD) per person. We literally got in for free if you only redeem the complimentary drinks...
• The Experience: Our vouchers covered premium wines and spirits. We stayed the entire night (vouchers redeemable 6:00–8:00 pm, but you can stay as long as you like). The band plays until 11:30 pm, with a vocal singer from 8:45 pm.View attachment 501916View attachment 501930

The Gold Lounge was fantastic. The spread was generous—not just frozen items being reheated, but a combination of Chinese and Western food with a cook-to-order noodle station. The lounge is spacious and elegantly decorated, providing a perfect sanctuary from the crowds. Breakfast was everything you would expect from a 5-star luxury property.

As an added bonus, Fairmont Gold guests receive complimentary shoe shining and two pieces of ironing service—both of which we took full advantage of.

This was not just a stay; it was stepping into a time capsule. For the level of elite recognition, the historical significance, and the sheer joy it brought my parents, it was worth every cent.

The Hotel is currently undergoing a transformation to be rebranded as a Raffles Hotel, set to debut in 2027. it is already a reason to start planning a return trip to one of their other suites once the rebrand is complete!

View from our room
View attachment 501929View attachment 501923View attachment 501925View attachment 501919View attachment 501918View attachment 501928View attachment 501926

Wow thanks for sharing. I too was enjoying that very pricey suite and the hotel for free reading your very detailed report.

 

[jase05]

Property: Fairmont Peace Hotel, Shanghai

Status: Accor Plus Explorer Platinum

Room Booked: Japanese Suite (Nine Nations Suite)

Room Upgraded/Type: No (Highest available room type before the $20,000 AUD Saloon Suite. Note: Upgrades here usually only apply to non-suite categories).

Rate: Accor Winter Promotion China Flex (~$2,300 AUD/night for 3 adults, including rollaway and Gold Lounge).

Early Check-in/Late Out: Yes – 12:00 pm early check-in and 12:00 pm late check-out granted.

Free Internet: Yes (VPN required for Western apps).

Free Breakfast: Yes (Full Gold Lounge access + restaurant options) note: platinum does not come with gold lounge access included, we booked a room that comes with it.

Welcome Drink: Yes – Premium spirits/wine at the legendary Old Jazz Bar.

Welcome Amenity: Generous chocolate/fruit plate + Entire minibar complimentary (including alcohol).

Recommend: In a heartbeat – A legendary, once-in-a-lifetime experience.

As someone of Shanghainese heritage, the Peace Hotel has always been a legendary landmark for my family. It is arguably the most historical and famous hotel in all of China, having hosted countless celebrities and politicians, and appearing in numerous iconic films. For our trip to China, I decided to surprise my parents with one of the Nine Nations Suites.

After doing extensive homework, I booked the Japanese Suite specifically because it is one of only three (along with the British and Indian suites) that directly face the Bund. At ~$2,300 AUD, it was actually quite reasonably priced compared to the British suite (~$4,000 AUD) or the Saloon Suite ($20,000 AUD!), especially given the level of luxury provided.

The location is unbeatable—right at the heart of the Bund with the Nanjing Road pedestrian street at your doorstep. We arrived at 12:00 pm and were immediately whisked away. Our bags were taken and we were escorted directly to the Fairmont Gold Lounge for a private check-in. Reception was fantastic, granting us a full 24 hours to relax in the suite by providing both the 12:00 pm check-in and 12:00 pm check-out.

The Japanese Suite is a beautiful blend of contemporary and historical furniture. Every single window faces the Bund riverfront.

• The Bathroom: The combined bath and shower room faces directly onto the Bund. You can literally enjoy a soak while taking in the best night views Shanghai has to offer.
• The Minibar: This was a massive Platinum highlight—the entire minibar was generously stocked and completely complimentary. We had absolutely "no shame" in packing the leftovers into our luggage for later enjoyment!

We were granted a complimentary Premium Peace Museum Tour, which usually comes at a cost. We were given "inside access" to:

• The hotel’s first original elevators—one of the first installed in China—which are still manually operated, including the doors.
• The top-floor outdoor terrace with truly amazing 360-degree views.
• A historical room showcasing celebrity guest history and vintage cutlery & menu prices, where you can also buy peace hotel souveniers to take home.View attachment 501921View attachment 501922

The drink vouchers offered here are likely the most generous in the world. They are redeemable at the Old Jazz Bar, which hosts the world’s oldest jazz band - with a guinness world record award (average age 80!). They’ve been playing since 1929.

• The Value: The bar usually has a minimum spend of 418 CNY (~$90 AUD) per person. We literally got in for free if you only redeem the complimentary drinks...
• The Experience: Our vouchers covered premium wines and spirits. We stayed the entire night (vouchers redeemable 6:00–8:00 pm, but you can stay as long as you like). The band plays until 11:30 pm, with a vocal singer from 8:45 pm.View attachment 501916View attachment 501930

The Gold Lounge was fantastic. The spread was generous—not just frozen items being reheated, but a combination of Chinese and Western food with a cook-to-order noodle station. The lounge is spacious and elegantly decorated, providing a perfect sanctuary from the crowds. Breakfast was everything you would expect from a 5-star luxury property.

As an added bonus, Fairmont Gold guests receive complimentary shoe shining and two pieces of ironing service—both of which we took full advantage of.

This was not just a stay; it was stepping into a time capsule. For the level of elite recognition, the historical significance, and the sheer joy it brought my parents, it was worth every cent.

The Hotel is currently undergoing a transformation to be rebranded as a Raffles Hotel, set to debut in 2027. it is already a reason to start planning a return trip to one of their other suites once the rebrand is complete!

View from our room
View attachment 501929View attachment 501923View attachment 501925View attachment 501919View attachment 501918View attachment 501928View attachment 501926

Excellent report and yes it’s truly an amazing hotel. We usually flip between the Fairmont and BT in Shanghai but last stay at the BT was pretty ordinary so might just stick to the Fairmont next time. They treat status holders amazingly well

 

[mx838383]

Property: mercure icon city Singapore
Status: Accor Plus Explorer, Gold
Room booked: 1 double basic with breakfast (cheapest base room rate)
Room upgraded/type: Yes - up one level to deluxe double and single bed
Rate: $226 for 1 night
Free internet: Yes
Welcome drink: Yes - welcome drinks choices (see attached). I went with coffee and a soft drink. Soft drink not on menu but happy to supply.
Early check in late checkout - asked for late check out given flew in late. Late checkout confirmed for 2pm check out instead of 11am. I had a flight at 3.30pm so appreciated the extra time to chill at the hotel.

General comments:
I liked the welcome amenity of local snacks. The location is excellent and close to China town, lots of food choices and MTR. Based on location I would stay here again.
Rooms are modern but the only negative would be rooms are quite small and bathroom tiny.