How does Accor treat you as an Elite guest?

[k_sheep]

Property: Mercure Spring Hill, Brisbane
Status: Accor Plus Platinum
Room booked: Base
Rate: $96 red hot room
Room upgrade: No ... higher floor maybe?
Free internet: Yes
Free breakfast: Yes - small but decent and included free barista coffee.
Early check in / late out: Not required
Welcome drink: 2x vouchers in app
Welcome gift: 2x still water, 1x sparkling, plate of fruit
Recommend: Ehhhh ....

Decided to give this place another go as I had seen they were actually trying to bring it up to standard. Also everything else was $270+.

Warm welcome, staff laughed at my terrible jokes and I was quickly upstairs with a freebie drink to attend a boring Teams meeting. Welcome amenities very welcome indeed. Breakfast had the usual bain maries of hot food, cereal, cold cuts (no salmon).

BUT

It's still kinda dingy. Some hallways have been painted but not all. I got hassled by homeless people on the way in and the way out (I had left work early just to make sure I was there before nightfall but still not enough). There was rubbish in the room left by previous guests. But by far the worst - there was an angle grinder blasting 40cm away from my bedhead at 7:13am. So yay they are doing renovations but surely the hotel wasn't full and they should organise such things when the neighboring rooms are empty.

So still firmly in the "only if <$100 and no other choice" category for me.

 

[DJTravels]

Property: Mercure Spring Hill, Brisbane
Status: Accor Plus Platinum
Room booked: Base
Rate: $96 red hot room
Room upgrade: No ... higher floor maybe?
Free internet: Yes
Free breakfast: Yes - small but decent and included free barista coffee.
Early check in / late out: Not required
Welcome drink: 2x vouchers in app
Welcome gift: 2x still water, 1x sparkling, plate of fruit
Recommend: Ehhhh ....

Decided to give this place another go as I had seen they were actually trying to bring it up to standard. Also everything else was $270+.

Warm welcome, staff laughed at my terrible jokes and I was quickly upstairs with a freebie drink to attend a boring Teams meeting. Welcome amenities very welcome indeed. Breakfast had the usual bain maries of hot food, cereal, cold cuts (no salmon).

BUT

It's still kinda dingy. Some hallways have been painted but not all. I got hassled by homeless people on the way in and the way out (I had left work early just to make sure I was there before nightfall but still not enough). There was rubbish in the room left by previous guests. But by far the worst - there was an angle grinder blasting 40cm away from my bedhead at 7:13am. So yay they are doing renovations but surely the hotel wasn't full and they should organise such things when the neighboring rooms are empty.

So still firmly in the "only if <$100 and no other choice" category for me.

The Spring Hill area is still a bit undesirable. Definitely a rate discount partially from the area it's located in. I wonder how many international tourists get caught out and get shocked at the uncomfortable amounts of homeless people/drug users around.
The lunch/dinner menu there is pretty decent though, so I do frequent.

 

[RooFlyer]

So still firmly in the "only if <$100 and no other choice" category for me.

I also look at that place and haven't yet been tempted to try. Thanks for the update.

At Spring Hill, I've found The Johnson Art Series to be excellent value over a couple of years and not in a dingy locale, although the last time I looked it was expensive. May have been an event?

 

[k_sheep]

I also look at that place and haven't yet been tempted to try. Thanks for the update.

At Spring Hill, I've found The Johnson Art Series to be excellent value over a couple of years and not in a dingy locale, although the last time I looked it was expensive. May have been an event?

I actually adore the Johnson. It was the $270 one which seems to be its normal price. Again the area around isn't brilliant but far far fewer homeless (who I feel for, really I do; but I don't want to be panhandled or catcalled on my way too or from work!).

 

[jc14]

I recall Platinum used to have a "Complimentary soft drinks from the minibar" benefit at MGallery hotels. Has this now disappeared?

 

[RB001]

I recall Platinum used to have a "Complimentary soft drinks from the minibar" benefit at MGallery hotels. Has this now disappeared?

It's no longer listed in the 'Brand Specific Benefits' - after staying in a few recently, about half still offered it, the others had empty minibars! Not a factor in my decision-making, but as per all freebies - nice to get when you can.

 

[60165636]

Property: Palazzo Tirso by MGallery, Cagliari, Sardinia
Status: Accor Plus Platinum
Room booked: Superior room (1 up from base Classic room)
Rate: $475pn incl breakfast
Room upgrade: Superior room with bay view
Free internet: Yes
Free breakfast: No but rate included it
Early check in / late out: Early check in of 1pm given
Welcome drink: 2x vouchers in app
Welcome gift: Still and sparkling waters, some chocolates and a note
Recommend: Yes

Fantastic hotel in a beautiful city, right on the waterfront. Rooftop pool and bar were enjoyable and basement gym very well equipped for an Italian hotel. For design lovers this hotel was a treat - centuries old palazzo turned former power station retrofitted into a luxury mid-century hotel. Turndown nightly with tea and chocolates left on pillow. No free minibar as per MGallery perks of old.

Valet parking 20 euros a night and literally just parked in the sun across the road, which was a little annoying but not much choice in the matter.

 

[straitman]

Property: Sebel Canberra Civic
Status: Accor Plus Gold
Room booked: Superior Queen room
Rate: $220 per night average
Room upgrade: Superior King room
Free internet: Yes
Free breakfast: No
Early check in / late out: Not required
Welcome drink: 2x vouchers in app
Welcome gift: A half bottle of wine in place of voucher drinks
Recommend: No

The hotel has no restaurant and offers no Accor Plus benefits other than the half bottle of wine. There is a small coffee shop with limited hours and a restaurant on the premises that is unrelated to the hotel.
Room has a mini bar but no price list.

 

[serfty]

Property: Ibis Styles Canberra (Narrabundah)
Status: Accor Plus Platinum
Room booked: Superior Queen room
Rate: $110 per night average
Room upgrade: No
Free internet: Yes
Free breakfast: yes (Platinum benefit)
Early check in / late out: No required
Welcome drink: 2 vouchers in app, 2 more physical
Welcome gift: No
Recommend: OK for Relative Price, location suits this weekend.

The property has has the feel of a tarted up Motel - even had the paper band across the lavatory. Two stories, no lift. Had to walk outside through carpark to access room. The room has a refrigerator with small freezer - sole contents were long life milk. The room was clean, a bit ratty around the edges. Largish desk with char, lounge chair.

It sports a restaurant and bar / coffee shop - both have last orders 8:30pm. Restaurant has OK but not expansive menu.

Arriving 6pm I was going to head to Griffith for dinner, but it was so cold I decided to "Stay In". "Tandoori Chicken" Pizza was fine - too much for one. $17 after Accor Plus discount. It was washed down with welcome drinks.

Trunk Route R6 Bus stop outside provides easy connection between Woden, Manuka, Civic, ANU (If you want that far). Free off peak travel for Seniors
card holders (With pre arranging of MyWay+).

 

[jase05]

Property: Sebel Canberra Civic
Status: Accor Plus Gold
Room booked: Superior Queen room
Rate: $220 per night average
Room upgrade: Superior King room
Free internet: Yes
Free breakfast: No
Early check in / late out: Not required
Welcome drink: 2x vouchers in app
Welcome gift: A half bottle of wine in place of voucher drinks
Recommend: No

The hotel has no restaurant and offers no Accor Plus benefits other than the half bottle of wine. There is a small coffee shop with limited hours and a restaurant on the premises that is unrelated to the hotel.
Room has a mini bar but no price list.

Been a while since I’ve stayed there but do they still do breakfasts in the seperate restaurant or has that partnership/contract ended. I remember the breakfast being ok but nothing more

 

[DC3]

Random hotel pics
Breakfast
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Pool and spa
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Speakeasy
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[straitman]

Been a while since I’ve stayed there but do they still do breakfasts in the seperate restaurant or has that partnership/contract ended. I remember the breakfast being ok but nothing more

Not sure. I will check in the morning.

 

[Mort]

Property: The Olsen Melbourne
Status: Accor Plus Platinum
Room booked: Deluxe Studio
Rate: $174 per night RHR
Room upgrade: No
Free internet: Yes
Free breakfast: yes (Platinum benefit)
Early check in / late out: 30 mins early, asked for late checkout given an extra hour and was told that was the max for my status.
Welcome drink: 2 vouchers in app, redeemed for a takeaway coffee and hot chocolate after checkout.
Welcome gift: Yes, brought up to room after checkin. Cheese plate, bottle of sav blanc, 2 mineral waters and welcome note.
Recommend: Yes I think so.

So a couple months ago I stayed at The Como ( and received a nice upgrade), had a similar event this weekend so had a look at the RHR offers and saw The Olsen (over the road) and thought I’d give it a go.

Arrived a little early, but happy to check us in, room was not quite ready, but I assume we were shuffled around as I overheard the front desk staff shuffling the guests who arrived before us to give them a ready room too.

Asked about room upgrade, at first he said he thought that we had already been upgraded, but on checking he said actually no, there are no higher room categories available, as it is a busy weekend I did check the app and there were no room above the one I booked which I think sits in the middle (though there had been in the morning so either late bookings or I missed out on the upgrade lottery)

Anyway asked preference for wine and said he would send someone up.

Room is nice enough, big enough for a couch and table, Had 2 single beds pushed together for the king size and for some reason they were different heights, so it was more obvious, but only one night stay so not a bother really.

Great water pressure in the shower, though I thought the towels were a bit thin.

We had a very nice breakfast in the restaurant, has the como beat there, was quiet too, anything off the menu, plus barrister coffee.

 

[satirical]

Property: The Larwill Studio Melbourne – Art Series
Status: Accor Plus Gold (was short 4 more nights till Platinum at the time)
Room booked: King - Parkview
Room upgraded/type: Yes/Workspace Parkview Corner King
Rate: $135/night for 4 nights
Free internet: Yes
Free breakfast: Didn't book a room with breakfast but was part of the upgrade (special menu at The Farmacy downstairs)
Welcome drink: Yes - wine
Early check in/late out: Not required/didn’t ask
Welcome gift: Got some sparkling water + chocolates

Surprisingly decent property. Decent views of the park, spacious+clean. Parking can be tedious as it's shared with RCH so will be quite busy at rush hour but everything else was great.

 

[Daver6]

Property: Sofitel City Centre Singapore
Status: Accor Plus Platinum
Room booked: Base
Rate: flex
Room upgrade: Yes, prestige suite
Free internet: Yes
Free breakfast: yes (Platinum benefit)
Early check in / late out: Not required. Late offered
Welcome drink: 2 vouchers in app
Welcome gift: I don't think so.
Recommend: Yes

My usual go to in Singapore for work. I gave some less than positive feedback after my last stay. The duty manager asked me to let him know next time I'm staying and he'd upgrade me to a suite. So upgrade was as expected.

There were four snake fruits in the room which I assume was my welcome gift. I did request some fresh fruit in the room in response to the usual email they send a few days prior to the stay.

Green washing galore. They make a big deal about the water dispenser, yet still drop off cartons of water. Toothpaste is in those annoying sachets and only a single serve. So you need to open both dental kits which then contain plastic toothbrushes.

Big positive is the access to the Virgin Active gym. Pool area is never busy and always tranquil. Actual champagne served in the lounge.