How do Hilton treat you as an Elite?

[I love to travel]

The rates for Hilton Sydney has gone through the roof 2H of this year.. can't wait for the new motto by hilton. I used to like West Hotel but standards have gone down there

I got lucky on got 27 Dec for $370 but earlier Dec is around $500

 

[kermatu]

Hilton Cairns. Apparently this was my 32nd stay.

Welcome platter on late-evening arrival. (Plus bottle of white in the fridge).

I’m trying not to think about the $$ I must have spent over the years here….

 

[DC3]

… a variety of different juices and in Toyama the breakfast staff bought us a special sweet treat at breakfast each day …

 

[DC3]

… can't wait for the new motto by hilton. I used to like West Hotel but standards have gone down there

And there will be the WA in 2027.

 

[JessicaTam]

Property: HGI RIX
Date: Sept ‘26
Booked: classic king
Received: classic king (?) high floor
Status: Diamond

No acknowledgement of status or even membership at checkin. Not sure if I got an upgrade. The bottled water in the room was labeled as “free for silver, gold and diamond - €3.50 for others” so I am not sure if that counts as a welcome amenity. I had breakfast each day so they must have noted I was HH diamond.

A very new hotel. The rooms are comfortable and a reasonable size. This could have easily been branded a DoubleTree.

One nice surprise with breakfast that there was no charge for barista coffee because I had oat milk. The staff member also said no charge for decaf either, but a charge for normal milk. The free auto coffee machine appeared to ba a good one with beans ground for each cup. The breakfast was quite a good spread with cooked to order omelettes. The only thing that let it down was the powdered scrambled eggs.

Hard product 10/10
Soft product 8/10

 

[I love to travel]

Property: HGI RIX
Date: Sept ‘26
Booked: classic king
Received: classic king (?) high floor
Status: Diamond

No acknowledgement of status or even membership at checkin. Not sure if I got an upgrade. The bottled water in the room was labeled as “free for silver, gold and diamond - €3.50 for others” so I am not sure if that counts as a welcome amenity. I had breakfast each day so they must have noted I was HH diamond.

A very new hotel. The rooms are comfortable and a reasonable size. This could have easily been branded a DoubleTree.

One nice surprise with breakfast that there was no charge for barista coffee because I had oat milk. The staff member also said no charge for decaf either, but a charge for normal milk. The free auto coffee machine appeared to ba a good one with beans ground for each cup. The breakfast was quite a good spread with cooked to order omelettes. The only thing that let it down was the powdered scrambled eggs.

Hard product 10/10
Soft product 8/10

Thanks staying that next year so that is good to know about the breakfast

 

[Austman]

Property: Sydney Hilton
Date: September 2026
Booked: KING DELUXE ROOM
Received: KING DELUXE ROOM
Status: Diamond

My welcome recognition as a Diamond elite was a purple key wallet. That was it! There was absolutely nothing in the room. Hilton Sydney now doesn't even offer the required 2 x bottles of water to elite guests.

Instead they have installed a water filter in each guest room (at the bathroom basin). Apparently as part of their "Travel with Purpose commitments". They claim it's to cut down on plastic water bottle waste. But they could of course use glass water bottles. And they are happy to sell you glass bottles of water for $8.00 each.

Hilton Sydney is also known to be mean with space available upgrades, despite such rooms still being sold at check-in time. The hotel was quite heavily booked but better rooms were still being offered throughout the day at a higher price. I was just after a modest corner room upgrade. While standing at reception, checking-in at ca 10pm, there were corner rooms still available. The staff consistently denied that they existed. So I went through the booking process in front of them and viola! there were corner rooms that I could purchase. Oh yes, but on a lower floor was now the explanation.

So a coughpy check-in experience.

The rest of my stay was fine. I thought the executive lounge was good although it's now in a windowless area and gets crowded for the evening drinks. And staff were all good.