How do Hilton treat you as an Elite?

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Just thought I'd create a thread for this - looking back over the last year, I thought I'd done a thread here as well as on Priority Club.

I'm a Gold member.

Friday, 22 May to Sunday, 31 May (yes, 9 nights)
Property: Hilton Cairns
Room booked: King Room
Rate: Travelzoo $135 package rate (included bottle of red wine)
Received: Upgrade to King Suite, card from GM and the wine, obligatory 2 free water bottles per day

Wednesday, 8 July
Property: Hilton Parmelia Perth
Room booked: King Room
Rate: Award room
Received: Upgrade to King Suite, card from GM and the obligatory 2 free water bottles

Thursday, 9 July
Property: Hilton Adelaide
Room booked: King Room
Rate: Award room
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Saturday, 11 July
Property: Hilton Brisbane
Room booked: King Room
Rate: Met Package (birthday present for Mrs LW, included 2 buffet breakfasts at Atrium Cafe & 2 tickets to Qld Art Gallery for Impressionists Showing from Metropolitan Museum New York - to get some culture)
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Got some more travel to do to Melbourne this Friday, so hoping to fly down Thursday night to sample the new Hilton.
 
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Property: Hilton Garden Inn Grapevine at Silverlake Crossing
Nights: 1
Status: Gold
Room booked: King Bed
Received: King Bed

Modern hotel in close proximity to the Grapevine Hills Mall. 2 bottles of water provided at check in and late check out of 1pm secured. Shuttle service prompt from airport after a quick call.
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A microwave in a hotel room is always welcomed.
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Impressive car park view.
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Property: Hilton Toronto Airport
Nights: 1
Status: Gold
Room booked: King room, ca$220 odd
Received: 1 bed suite

Unexpected stay thanks to AC cancelling a flight and not offering any assistance - I am clearly naive but I thought airlines had to provide transport, meals and hotel when they did that. Apparently not. Am hoping insurance will pay.

Straightfoward shuttle from the airport, but I just walked back the next day - it's not at all far. 2 bottles of water offered but refused. I had checked in online but at check in they offered the upgrade. Breakfast was free for continental, or $7 for full - continental was actually quite good so I didn't need it. Plenty of cold cuts, salad, pastries, cream cheese and other spreads etc. Gym is excellent, and a first for me - there was a half court basketball as well as a squash court! Had a sauna as well so pretty good facilities there. Had a quick look at the bar but ca$17 for a glass of wine made me decide sobriety was so in right now.

Appreciated the suite upgrade, but oddly there was zero light in the living room. I had to unplug and haul the coffee machine into the bathroom to read the instructions! And despite being 'newly renovated' (according to check in agent) the shower head in the dreaded shub looked like it was from the 70s and splurted water in 18532 different directions.
 
Property: Hilton Toronto Airport
Nights: 1
Status: Gold
Room booked: King room, ca$220 odd
Received: 1 bed suite

Unexpected stay thanks to AC cancelling a flight and not offering any assistance - I am clearly naive but I thought airlines had to provide transport, meals and hotel when they did that. Apparently not. Am hoping insurance will pay.

Straightfoward shuttle from the airport, but I just walked back the next day - it's not at all far. 2 bottles of water offered but refused. I had checked in online but at check in they offered the upgrade. Breakfast was free for continental, or $7 for full - continental was actually quite good so I didn't need it. Plenty of cold cuts, salad, pastries, cream cheese and other spreads etc. Gym is excellent, and a first for me - there was a half court basketball as well as a squash court! Had a sauna as well so pretty good facilities there. Had a quick look at the bar but ca$17 for a glass of wine made me decide sobriety was so in right now.

Appreciated the suite upgrade, but oddly there was zero light in the living room. I had to unplug and haul the coffee machine into the bathroom to read the instructions! And despite being 'newly renovated' (according to check in agent) the shower head in the dreaded shub looked like it was from the 70s and splurted water in 18532 different directions.
that's a lot of directions for a shower - you must have had a long shower to count them all 🤣
 
that's a lot of directions for a shower - you must have had a long shower to count them all 🤣
I did indeed, infact I lost count at 8984 the first time and had to start again!

That was another plus to mention, standard checkout time is midday! So plenty of time for counting.
 
Property: Hilton DFW Lakes Executive Conference Centre
Nights: 2
Status: Gold
Room booked: King Bed
Received: King Bed

I decided to try the Hilton just up the road from my previous stay at the Garden Inn. Again 2 x bottles of water offered and the $30 F&B credit applied each day. Bonnie & Clyde's Bar & Grill off the lobby was excellent each night. Great service and atmosphere along with tasty food, perfect. Shuttle ran on the hour every hour. Would stay again when in the area.
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Few recent stays and experiences;

Property: Hilton Niseko Village
Nights: 4
Status: Diamond
Room booked: Twin Deluxe Family
Received: Twin Deluxe Family Mt. Yotei

Exceptional staff throughout the hotel. Drinks vouchers given for each night of stay along with what has to be one of the best breakfasts going around with both local and western cuisine.

Property: Hilton Colombo
Nights: 1
Status: Diamond
Room booked: Twin Superior Room
Received: Twin Deluxe Room

Arrived too late to experience lounge canapés, staff were great throughout the hotel. Breakfast was great with a spread of both local and western cuisine. Received one of the recently renovated rooms, they’ve done quite a nice job with them.

Property: Hilton Colombo Residence
Nights: 2
Status: Diamond
Room booked: 2 bedroom deluxe
Received: 2 bedroom deluxe

Check in staff were quite rude and overall feel from hotel was polar opposite to previous stay at Hilton Colombo. Showing its age but did appreciate the extra space. Bottle of wine and fruit platter in room, no wine opener need to go down to front desk to get opened.

Property: Hilton Singapore Orchard
Nights: 3
Status: Diamond
Room booked: Twin Deluxe ( standard room reward )
Received: Twin Deluxe as told, that was the room I booked

Lounge is fantastic, very spacious with plenty of areas to get away from the crowds. Drinks and food is decent. Breakfast was had at the restaurant
 
Thursday, 4th April 2024
Property: Next Hotel Melbourne, Curio Collection by Hilton
Nights: One
Status: Diamond
Room booked: Next King Room
Rate: HH Discount
Received: Upgrade to Exec Club King 1 Br Suite

  1. Very hard mattress.
  2. No pillows other than the cushions provided. Apparently there is a pillow menu but we never found it.
  3. We had a high pitched wine in the lounge room all night that turned out to be the a/c. Fortunately as it was a suite we could close the lounge door and keep it out.
  4. My usual corporate rate is not available at this hotel.
  5. Breakfast only available for us in the exec lounge and not the restaurant which was strange.
  6. Staff were excellent
I suspect we will not be rushing back there at this stage.

Update that I forgot:
My wife has no HH status and received a welcome letter and as a Diamond I didn’t.
WEIRD!
 
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Fri 29 Mar - Mon 1 Apr
Property: Hilton Melbourne on Little Queen St/Bourke St
Nights: Three
Status: Diamond
Room booked: Twin Superior
Rate: HH Discount
Received: Twin Superior

At checkin it was noted they "wanted to upgrade my room" but couldn't as we'd booked two beds. My Teen and I didn't want to share, so we stayed with the Twin room. Room 918, facing one of the laneways, was nice and quiet. Two bottles of water each day.
Pillow menu, mini bar, room service were all through QR codes/an app.
Exec lounge access, though no brekky in there.

Continental brekky in Luci, which we used on Sat and Mon. $10pp upgrade to hot on Saturday, it was waived on Mon. Didn't have the $5+ espresso coffee options. Looking at the form on the table, we may have been able to not upgrade as I think we could have had an omelette included. Oh well.

Fine stay, nice location.
 
Hilton Tokyo bay, 2 adults + 2 kids (8 +10), 4 nights.
trying to decide if it's worth going direct with gold status from Amex Plat or with expedia and getting cash back works out about $200 cash back which is the difference between the 2.

What would the Continental or F&B credit be? Can it be updated to buffet for a small fee?
 
I think @Cynicor is likely right that you'll get proper full breakfast in Tokyo. However, is this a direct Hilton rate or through HC/FHR? If relying on Hilton Gold, I think you'll get breakfast for two and perhaps you'll have to pay for the kids?
 
I think @Cynicor is likely right that you'll get proper full breakfast in Tokyo. However, is this a direct Hilton rate or through HC/FHR? If relying on Hilton Gold, I think you'll get breakfast for two and perhaps you'll have to pay for the kids?
it was direct with Hilton, can't find it on HC/FHR to compare.

I think i'd be ok with paying for the kids, 2 adults works out at ~$75 per day $300 over 4 days. I've had cash back on hotel stays reject before (Accor with Cash rewards) so it's probably worth the benefit.
 
Hilton Tokyo bay, 2 adults + 2 kids (8 +10), 4 nights.
trying to decide if it's worth going direct with gold status from Amex Plat or with expedia and getting cash back works out about $200 cash back which is the difference between the 2.

What would the Continental or F&B credit be? Can it be updated to buffet for a small fee?
Have stayed there last September. Got full free breakfast and upgraded so we had lounge access too as gold via Amex platinum

We were also same family size..

I booked direct
 
Have stayed there last September. Got full free breakfast and upgraded so we had lounge access too as gold via Amex platinum

We were also same family size..

I booked direct
Thanks, we booked direct. When I go into the booking I can already see it says we are in a Celebrio room which was more expensive so assume upgrade.
 
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Thanks, we booked direct. When I go into the booking I can already see it says we are in a Celebrio room which was more expensive so assume upgrade.
They also offered us some extra items at breakfast being gold but they weren't too appealing from memory
 

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