How do Hilton treat you as an Elite?

[QF WP]

Just thought I'd create a thread for this - looking back over the last year, I thought I'd done a thread here as well as on Priority Club.

I'm a Gold member.

Friday, 22 May to Sunday, 31 May (yes, 9 nights)
Property: Hilton Cairns
Room booked: King Room
Rate: Travelzoo $135 package rate (included bottle of red wine)
Received: Upgrade to King Suite, card from GM and the wine, obligatory 2 free water bottles per day

Wednesday, 8 July
Property: Hilton Parmelia Perth
Room booked: King Room
Rate: Award room
Received: Upgrade to King Suite, card from GM and the obligatory 2 free water bottles

Thursday, 9 July
Property: Hilton Adelaide
Room booked: King Room
Rate: Award room
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Saturday, 11 July
Property: Hilton Brisbane
Room booked: King Room
Rate: Met Package (birthday present for Mrs LW, included 2 buffet breakfasts at Atrium Cafe & 2 tickets to Qld Art Gallery for Impressionists Showing from Metropolitan Museum New York - to get some culture)
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Got some more travel to do to Melbourne this Friday, so hoping to fly down Thursday night to sample the new Hilton.

 

[Sbv72]

Status: Diamond

Property: Hilton Cairns

Date: 8 & 9 May

Booked: Double Double Guest Room - $169 Queenslander rate including breakfast and valet parking

Received: Double Double Executive Room

Also received 3 bottles of water on both days, bottle of sparkling water and packet of chocolate covered coffee beans (yum).

Excellent stay in Cairns. Jemma in the Executive Lounge was fantastic. Had breakfast in Cafe Sunrise first morning and in the lounge on Sunday.

For some reason we were charged for breakfast on the Sunday on checking out but it was quickly reversed once pointed out it was in the room rate.

Only downside was wi-fi not working in room other than in the bathroom, and the couple of LNP members of parliament (there for a Northern Australia policy conference) who thought they should skip the line on checkout.

 

[Flyer 777]

So do Hilton Cairns no longer offer full breakfast downstairs to Diamonds?

 

[serfty]

Why would you ask that?

If it was in relation to the previous post re Cairns, that was on a rate that included breakfast 'downstairs' in any case.

 

[Deleted member 29185]

So do Hilton Cairns no longer offer full breakfast downstairs to Diamonds?

They do for this rough diamond!

Why would you ask that?

The previous post re Cairns related to a rate that included breakfast.

I think because Sbv72 is a diamond member. Clearly as a diamond and with a rate that includes breakfast, this was a mistake by H-CNS which was reversed when noted.

 

[drross]

Hilton Brisbane
free weekend voucher from Macquarie
King Hilton exec room booked and that's what we received
1 litre bottle of water, letter from manager Chris Partridge
Sunday night (mother's day) but Vintaged was closed...ended up at Pig and Whistle and had a great night
Breakfast in Vintage - nice but charged for coffee( was told there'd be a fee)
Pool was closed! why not do reno's in winter rather than now while it's still so warm in QLD

 

[boomy]

Status: Diamond
Property: Hilton Perth
Booked: Queen Guestroom
Received: King Suite

Feeling the love again at Hilton Perth with a solid upgrade and great service which included canapés, free glass of Vasse Felix Cab Sav ($15) in the bar and complementary barista coffee for breakfast.

 

[Aeolus]

Status: Diamond
Property: HSW
Booked: King Guestroom
Received: Yarra Suite

2nd consecutive suite upgrade at HSW!

Clivem, Prawngate is indeed alive and well at HSW! No prawns in sight this week and I made sure I arrived early today too. HSYD is more consistent with their prawns offerings

 

[deka2]

Status: Gold

Property: HSP

Booked: King Guestroom

Received: King Executive

Only a one night stay. Requested and received a late checkout for 3.00pm. Problems with connecting to the Internet soon fixed by the Lounge staff.

 

[Fifa]

Status: Diamond
Property: Fiji Hilton Beach Resort and Spa
Booked: King Beachfront Studio
Received: King Beachfront Studio

Welcome card and large fruit plate.
Only stayed one night after a late arrival and before an IC Natadola Beach stay. For this reason I did not query or request an upgrade.

I was a little disappointed with the resort - no upgrade, the rooms are not wearing very well, breakfast in the adults only restaurant was pretty ordinary and the beach is as I expected (i.e. yuck sand and nothing like the Coral Coast). Also, the hotel only allows Denarau taxis to take guests out of the resort. We had arranged for the delightful taxi driver who drove us from the airport to the hotel to pick us up the following morning. The security staff at the front gate of Denarau Island would not let him in even though they ok'ed it the evening before (I had also written down our name, hotel etc on a note for him). I had misplaced the driver's business card so had no way of contacting him. Luckily he arranged for a Denarau taxi to pick us up and meet him in Nadi but this ended up costing more.

On a positive note, as well as the usual Peter Thomas Roth toiletries there was Pure Fiji coconut soap and personal insect repellent as well as PTR 'After sun cool and calm gel'. The pools also looked very inviting.

 

[VA777]

Status: Diamond (First time stayed in a Hilton VA Platinum providing comp Diamond Status)

Property: Hilton Brisbane

Date: 13 - 25 May

Booked: King Room with Breakfast

Received: King Room Executive Room

Also received 1 bottle of water and welcome letter from GM

Recently opened an office in BNE and looking at hotel options. Hilton is close to the office, but quite expensive - over the next 3-4 months will review options.

Good service recovery - had a problem with TV with a couple of channels, they were not able to fix it, and they offered me a free pay movie.

Thought the staff in the Executive Lounge were excellent.

 

[Deleted member 29185]

Property: Hilton Brisbane
Hilton is close to the office, but quite expensive - over the next 3-4 months will review options.

H-BNE has skyrocketed in price (IMHO) over the last couple of years. I used to be able to secure $130 nights regularly (even as low as $80 a few times with a special rate), but those days seem to be long gone. Given the parking is over $50 a night, it kills the idea of me staying in BNE before or after a flight.

 

[serfty]

...
I think because Sbv72 is a diamond member. Clearly as a diamond and with a rate that includes breakfast, this was a mistake by H-CNS which was reversed when noted.

Likely a double mistake ... breakfast should not have been charged both for being "in the room rate" as well as the guest being a Diamond.

 

[Deleted member 29185]

Likely a double mistake ... breakfast should not have been charged both for being "in the room rate" as well as the guest being a Diamond.

Yes. I had breakfast in the restaurant on Saturday morning and no hint of it on the room folio.

 

[Sbv72]

Likely a double mistake ... breakfast should not have been charged both for being "in the room rate" as well as the guest being a Diamond.

Maybe with all the politicians in the hotel for a conference they would try to sneak it in and hope it wasn't noticed.

 

[drross]

Hilton surfers paradise as diamond
booked king exec room, received relaxation suite
no recognition at reception re status. managers letter just mentioned exec room benefits
lounge good, staff great..even reception staff have lifted their game
first stay without a bucket of free beer waiting in the room. though the macaroons were great
large bottle of still and sparkling water in room
breakfast in lounge more than adequate - if we'd have gone to salt it would have been $10 a head(which I thought should be free for diamond)

overall a pretty good stay

 

[Fifa]

Hilton surfers paradise as diamond
if we'd have gone to salt it would have been $10 a head(which I thought should be free for diamond)

We had the cooked breakfast in Salt a couple of weeks ago - no charge.
Is the $10 per head charge an option for those who want to upgrade from the Exec lounge and who do no have status?

 

[deka2]

We had the cooked breakfast in Salt a couple of weeks ago - no charge.
Is the $10 per head charge an option for those who want to upgrade from the Exec lounge and who do no have status?

We had breakfast in Salt last Sunday morning. Had been upgraded as a gold to an exec room. No charge, and $5 Cappuccino fee waived for two of us.
If I'm in an Exec room, I don't ask anymore if breakfast in the restaurant is included, just turn up and have yet to be refused.

 

[drross]

We had the cooked breakfast in Salt a couple of weeks ago - no charge.
Is the $10 per head charge an option for those who want to upgrade from the Exec lounge and who do no have status?

no. the lounge staff knew i was diamond and rang and checked with 'management' who said there was a $10 a head change even for diamonds

 

[boomy]

H-BNE has skyrocketed in price (IMHO) over the last couple of years. I used to be able to secure $130 nights regularly (even as low as $80 a few times with a special rate), but those days seem to be long gone. Given the parking is over $50 a night, it kills the idea of me staying in BNE before or after a flight.

I would say more then a couple of years. Used to be my home away from home once and weekday rates were usually quite high. Sure, you could (probably still can) find cheap rates on weekends and around the holiday season but why would anyone want to stay in BNE during that time

 

[netgrom]

no. the lounge staff knew i was diamond and rang and checked with 'management' who said there was a $10 a head change even for diamonds

Is your Myway set to comp breakfast ? All my stays both gold and diamond have included breakfast at Salt including coffee once your state your status. Unless this is a recent change.