How do Hilton treat you as an Elite?

[QF WP]

Just thought I'd create a thread for this - looking back over the last year, I thought I'd done a thread here as well as on Priority Club.

I'm a Gold member.

Friday, 22 May to Sunday, 31 May (yes, 9 nights)
Property: Hilton Cairns
Room booked: King Room
Rate: Travelzoo $135 package rate (included bottle of red wine)
Received: Upgrade to King Suite, card from GM and the wine, obligatory 2 free water bottles per day

Wednesday, 8 July
Property: Hilton Parmelia Perth
Room booked: King Room
Rate: Award room
Received: Upgrade to King Suite, card from GM and the obligatory 2 free water bottles

Thursday, 9 July
Property: Hilton Adelaide
Room booked: King Room
Rate: Award room
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Saturday, 11 July
Property: Hilton Brisbane
Room booked: King Room
Rate: Met Package (birthday present for Mrs LW, included 2 buffet breakfasts at Atrium Cafe & 2 tickets to Qld Art Gallery for Impressionists Showing from Metropolitan Museum New York - to get some culture)
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Got some more travel to do to Melbourne this Friday, so hoping to fly down Thursday night to sample the new Hilton.

 

[Ausbt]

They can see how many stays you had and how much you spent on average.

My Diamond 'run' will be finishing soon. I've been on somewhat of a farewell tour lately, being HoTP-HSP-HSW-BNE in as many weeks. Going to finish it out with Tokyo next Feb probably. I'll drop to Silver, but it's been a great ride. No group has ever looked after me as well as Hilton, that's for sure.

 

[serfty]

"OnQ" is the system they use and very little info on your membership is not available ...

 

[Princess Fiona]

"OnQ" is the system they use and very little info on your membership is not available ...

Interesting, FWIW I have been a BIB Diamond for over two years now with Hilton and haven't noticed a single iota of difference from my experiences as a VA Diamond.
Maybe I'm staying at the wrong properties ?

 

[QF WP]

My Diamond 'run' will be finishing soon. I've been on somewhat of a farewell tour lately, being HoTP-HSP-HSW-BNE in as many weeks. Going to finish it out with Tokyo next Feb probably. I'll drop to Silver, but it's been a great ride. No group has ever looked after me as well as Hilton, that's for sure.

No, you'll never drop to Silver - too many Gold programs out there

 

[JessicaTam]

"OnQ" is the system they use and very little info on your membership is not available ...

Is it available to reception staff, or more high level?

 

[serfty]

Is it available to reception staff, or more high level?

Is on their screen when they bring up your reservation when checking in - or any other time.

Staff can click through to view more detail on you whenever they wish.

 

[coolumbla]

ill see what happens next year when i go back to a more normal existence and only visit one every 3 months instead of every 3 days

 

[Cruiser Elite]

Does anybody know of a discount code that might work to book Hilton Singapore?

 

[serfty]

I was going to point you to FT - but I see you have been there, coming from Oarstraya.

Discount Codes for Hilton? - Page 36 - FlyerTalk Forums

 

[Cruiser Elite]

I was going to point you to FT - but I see you have been there,

Oh I do get about!

Hilton SIN showing SD210 Wed nt - now showing SD290 - don't you hate that?

Edit: AAA rate now working and helping a bit.

 

[serfty]

If you are looking to stay in the next couple op months, this prepaid deal seems to be the best I can find:

Exclusive Offers: Hilton

The +++ is a killer ... :shock:

edit - it's not available 'till the 18th ... (SGD240+++)

 

[Buzzard]

Staying at HOTP now and been upgraded to 18th floor. Am only Gold.

 

[JessicaTam]

Staying at HOTP now and been upgraded to 18th floor. Am only Gold.

Enjoy the last of the HotP love!

 

[boomy]

I had 8 stays at HOTP & HSW since Nov. Both properties treats diamonds very well and I've enjoyed 100% suite upgrades so far. I guess there is a balance between people who look for cheap rates and those who prefer to pay a bit more for newer hotel so there is enough space to upgrade everyone, for now. I think it's all going to change in Jan and my luck is going to run out when only HSW is left (probably not many diamonds are going to like the loungeless DT).
With each stay at HOTP I've grown to like this place more and more. Even if the lounge is small, I had no problem fining a seat and the service becomes better once the staff gets to know you. The good rates and generous upgrades are not common in AU Hiltons.

 

[jackthomas]

Property: Hilton Sydney
Honours Level: Gold.
Room Booked: King Hilton Deluxe Plus
Room Received: Executive King
Rate: $269 AUD

All the usual amenities included, a printed out welcome letter explaining benefits and the standard 2 bottles of water + bottle of red wine.

 

[Buzzard]

Property: Hilton Sydney
Honours Level: Gold.
Room Booked: King Hilton Deluxe Plus
Room Received: Executive King
Rate: $269 AUD

All the usual amenities included, a printed out welcome letter explaining benefits and the standard 2 bottles of water + bottle of red wine.

In my last 3 stays as a Gold, I have never received a single bottle of water. Not that it bothers me as there is plenty to drink in the Exec Lounge and it's about a $1 to buy on the street.

 

[jackthomas]

In my last 3 stays as a Gold, I have never received a single bottle of water. Not that it bothers me as there is plenty to drink in the Exec Lounge and it's about a $1 to buy on the street.

I just got back to the room after the meeting and now there are 4 bottles plus the 3 in the minibar...
I appreciate it but ill be floating soon.

 

[Buzzard]

I just got back to the room after the meeting and now there are 4 bottles plus the 3 in the minibar...
I appreciate it but ill be floating soon.

Can you drink it from the mini bar or dodo they charge you for it? Maybe this is my mistake?

 

[jackthomas]

Can you drink it from the mini bar or dodo they charge you for it? Maybe this is my mistake?

Don't even touch the minibars here... They are automated which means you will be charged for anything that even moves an inch. :/

 

[JessicaTam]

Don't even touch the minibars here... They are automated which means you will be charged for anything that even moves an inch. :/

The HotP and HSW minibars are just small fridges.

Buzzard, if you want water just ask as you pass reception as you are entitled to it.

On one occasion I have had a bottle from the mini bar as there was no 'complementary' bottles supplied. I mentioned it at checkout and was not charged.