How do Hilton treat you as an Elite?

[QF WP]

Just thought I'd create a thread for this - looking back over the last year, I thought I'd done a thread here as well as on Priority Club.

I'm a Gold member.

Friday, 22 May to Sunday, 31 May (yes, 9 nights)
Property: Hilton Cairns
Room booked: King Room
Rate: Travelzoo $135 package rate (included bottle of red wine)
Received: Upgrade to King Suite, card from GM and the wine, obligatory 2 free water bottles per day

Wednesday, 8 July
Property: Hilton Parmelia Perth
Room booked: King Room
Rate: Award room
Received: Upgrade to King Suite, card from GM and the obligatory 2 free water bottles

Thursday, 9 July
Property: Hilton Adelaide
Room booked: King Room
Rate: Award room
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Saturday, 11 July
Property: Hilton Brisbane
Room booked: King Room
Rate: Met Package (birthday present for Mrs LW, included 2 buffet breakfasts at Atrium Cafe & 2 tickets to Qld Art Gallery for Impressionists Showing from Metropolitan Museum New York - to get some culture)
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Got some more travel to do to Melbourne this Friday, so hoping to fly down Thursday night to sample the new Hilton.

 

[mushypeas]

damn not what i wanted to hear... thanks for responding though

 

[DeKa]

our company now insists on bookings via carlson wagonlit - if i book via our intranet site and not hilton.com, will I receive any gold benefits?

I get points, benefits and a fast track to Gold offer through CWT.

 

[Deleted member 29185]

Requested eStandby Upgrade(s)®	Extra per night	Total for the stay
	King Hilton Executive Room	AUD 0	AUD 0

Seems like a win/win. No upgrade...nothing lost. Upgrade....zero cost.

I've not seen that before, but I think I recall someone else asking about it.

I am a little uneasy about our "status" benefits being perhaps replaced by Nor1 upgrades. Very easy to suddenly discontinue the Nor1 freebies once everyone is use to them!

 

[Flashback]

Seems like a win/win. No upgrade...nothing lost. Upgrade....zero cost.

I've not seen that before, but I think I recall someone else asking about it.

I am a little uneasy about our "status" benefits being perhaps replaced by Nor1 upgrades. Very easy to suddenly discontinue the Nor1 freebies once everyone is use to them!

I've had every booking (30 or so) look like that for the past year, it auto puts in a request for the next highest room @ $0. It's never stopped me getting 2, 3, 4 category upgrades either.

 

[mushypeas]

probably a stupid question - if i pick the room rate with double the hhonor points, does that mean i can achieve the next status level in half the time/stays?

 

[Princess Fiona]

probably a stupid question - if i pick the room rate with double the hhonor points, does that mean i can achieve the next status level in half the time/stays?

No, it merely gives you more points.
Status is achieved by either Nights/Stays/Spend

 

[mushypeas]

that's what i thought but on my account profile it says "To maintain Gold status in 2014, you need 66,551 more points."

 

[froggerADL]

our company now insists on bookings via carlson wagonlit - if i book via our intranet site and not hilton.com, will I receive any gold benefits?

I now have to book via AOT. I make the booking then a few days later I ring Hilton and ask them to add my HH number to the booking. I always receive all bennies including points.

 

[serfty]

that's what i thought but on my account profile it says "To maintain Gold status in 2014, you need 66,551 more points."

In that statement, "points" refers points earned on spend, not just any old points (such as status bonus or myway bonus).

So that really needs to be read as "... you need 66,551 more base points". To reiterate, base points are directly related to Spend.

What it means is that you need to spend another USD6655.10 in the next 8 weeks to maintain Gold.

In any case, your Gold status will last until the end of March.

 

[Deleted member 29185]

Probably not the thread to put this on, but HH seems to have given us a few extra stays. Is anyone aware of any "nights or rooms = stays" promotions at the moment? There was around mid-year, but I'm not aware of any just now. We also did a number of room changes (1 to 2, 2 to 1, Sat nite to Fri nite, add sat nite, sat nite to sun nite etc - predominently to fit in with my daughters 20th b/day) so I'm also wondering if we just confused the computer . Anyway, I was expecting 2 stay credits and we received 7 :shock:......not that it means much as we've requaled diamond by stays anyway, but it just seems odd. Of course it is currently the weekend, so maybe I should wait until Monday to see if it's just one of their infamous weekend glitches!

I can also report that we forgot to combine the multi room folios and missed out on base and bonus points for the second room, so moral of the story I guess is to ensure you always combine the folios to gain the extra points.

As an upside, HSP did give us a relaxation suite + adjoining room from the base 2 x guest rooms booked. They also added the 2 big bottles of water (1 x sparkling, 1 x still) + 2 small bedside bottles of water and the bowl of fruit to both rooms and then followed that up with a bottle of wine and a card for my daughters 20th. Always a nice gesture. Can't comment on the exec lounge as we didn't have time to visit there.

 

[mushypeas]

Thanks serfty!

 

[JessicaTam]

Probably not the thread to put this on, but HH seems to have given us a few extra stays. Is anyone aware of any "nights or rooms = stays" promotions at the moment? There was around mid-year, but I'm not aware of any just now. We also did a number of room changes (1 to 2, 2 to 1, Sat nite to Fri nite, add sat nite, sat nite to sun nite etc - predominently to fit in with my daughters 20th b/day) so I'm also wondering if we just confused the computer . Anyway, I was expecting 2 stay credits and we received 7 :shock:......not that it means much as we've requaled diamond by stays anyway, but it just seems odd. Of course it is currently the weekend, so maybe I should wait until Monday to see if it's just one of their infamous weekend glitches!

I can also report that we forgot to combine the multi room folios and missed out on base and bonus points for the second room, so moral of the story I guess is to ensure you always combine the folios to gain the extra points.

As an upside, HSP did give us a relaxation suite + adjoining room from the base 2 x guest rooms booked. They also added the 2 big bottles of water (1 x sparkling, 1 x still) + 2 small bedside bottles of water and the bowl of fruit to both rooms and then followed that up with a bottle of wine and a card for my daughters 20th. Always a nice gesture. Can't comment on the exec lounge as we didn't have time to visit there.

I have heard of another AFFer whose number of stays are more than they expected. They were not aware of a promo, but there may have been.

 

[maninblack]

Like you are any one of their 10 million elites

 

[DeKa]

Status: Gold
Property: Hilton Surfers Paradise
Date: Oct 24 - 27
Rate: $237
Room Booked: Twin Hilton Guest Room
Room Received: Executive King

Breakfast was in the lounge each day - I asked if we could go to Salt restaurant, but as Gold with an upgrade, the answer was no. The lounge has improved a lot since my last visit (posted in the Hilton Surfers Paradise thread).

There was no water each day ... but I wasn't too fussed as you can always take a bottle of water from the lounge back to your room.

 

[moa999]

Gold
Conrad Centennial Singapore
Nov 2013 - Fri/Sat
Expedia rate (app. A$200)
Booked: Std King
Rec: Bus Flr King, high floor

Upgraded rate included $20 laundry, breakfast at level 4 on floor, fruit and chocolates in room

 

[lovestotravel]

I haven't stayed at the Conrad for sometime. Have they nodernised it am all? Agree about the perfect service and the UG would be to the rule book!

Sorry just saw this question!

Nope nothing has been modernised and the rooms are starting to feel a little old! Mainly the light switches and the antique control panel for the lights/ac besides the bed.

But again perfect service


OK

Another 2 stays

Status: Diamond
Property: Conrad Singapore
Date: 1 x 1 night stay, 1 x 2 night stay
Room Booked: 1 King Bed Classic
Room Received: 1 King Bed Executive (26th and 28th floor)

Even though all staff remembered me on my 3/4/5th visit over about 2 months still no better upgrade!

That being said every single staff member is just outstanding here I could not fault them at all!

 

[Princess Fiona]

Status : Diamond
Property: Hilton Parmelia Perth
Dates:15th -17th Nov
Booked: King Hilton Guestroom
Rate: AAA $204 per night
Received: Queen Deluxe Plus

A little disappointed to be honest and advised the front desk that I was. It's a suite but the bed has been downgraded, fine for solo too small for a couple and also too soft. They still had multiple King beds available for booking including King Deluxe Plus. Usual high quality Diamond amenity and hand-written card in room.

 

[elbarto]

Status : Gold
Property: Hilton Cairns
Dates: 8-10th Nov
Booked: Double Hilton Guestroom
Rate: AAA $170 per night
Received: Double Hilton Guestroom


No water in room, but let that slide due to being given complimentary valet parking. Breakfast was in the restaurant each day.

 

[lovestotravel]

Off to the PER Hilton tomorrow and my reservation is still not showing any upgrades

*Diamond member*

 

[tinkybelle]

I cannot complain about both the Melbourne hotels
each time I usually get the relaxation suite and the clubs are wonderful.
the South Wharf is a real pleasure to stay in.