How do Hilton treat you as an Elite?

[QF WP]

Just thought I'd create a thread for this - looking back over the last year, I thought I'd done a thread here as well as on Priority Club.

I'm a Gold member.

Friday, 22 May to Sunday, 31 May (yes, 9 nights)
Property: Hilton Cairns
Room booked: King Room
Rate: Travelzoo $135 package rate (included bottle of red wine)
Received: Upgrade to King Suite, card from GM and the wine, obligatory 2 free water bottles per day

Wednesday, 8 July
Property: Hilton Parmelia Perth
Room booked: King Room
Rate: Award room
Received: Upgrade to King Suite, card from GM and the obligatory 2 free water bottles

Thursday, 9 July
Property: Hilton Adelaide
Room booked: King Room
Rate: Award room
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Saturday, 11 July
Property: Hilton Brisbane
Room booked: King Room
Rate: Met Package (birthday present for Mrs LW, included 2 buffet breakfasts at Atrium Cafe & 2 tickets to Qld Art Gallery for Impressionists Showing from Metropolitan Museum New York - to get some culture)
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Got some more travel to do to Melbourne this Friday, so hoping to fly down Thursday night to sample the new Hilton.

 

[turtlemichael]

Status: Diamond
Property: Hilton Prague
Date: Oct 28 - 30
Rate: Great Getaway promotion 2900 ck pn
Room Booked: Standard King
Room Received: Executive King

Hotel is located for relatively easy access to the main station but is not great for the old town. It is very much on the edge and a 30 minute walk from the Charles Bridge. Hilton Old Town is a bit closer in to the action. Hotel is large conference/corporate venue with not a lot of charm on first appearance. Water, internet, three bottles of beer and a jar or rollmops on arrival. The room was a reasonable size with a decent view (7th floor) and good bathroom. Separate shower. Good bed. Best feature was the executive lounge at least for breakfast and afternoon tea. We were told that breakfast could only be taken in the lounge, not the restaurant, but that was no hardship as the spread was excellent. There was also a comprehensive cooked items menu. Afternoon teas were cake heaven. The evening spread was, on the other hand, very poor. All it consisted of were two hot items (mini pizzas and samosas) then peanuts and crisps. Booze was generous though with spirits available 6 to 8.30 pm then wine and beer until 11.00pm. All up, good hotel but I'd think about it twice if visiting again as a tourist because of the location.

 

[drross]

2 nights into a 5 night stay at cairns Hilton and everything has been very good. Water in the room,free internet, and Anne back in the lounge. She is really switched on. Great at remembering names and what sort of coffee you have with breakfast!

 

[QF WP]

Turtlemichael, was this (Japanese) lass still there (in Prague Exec Lounge):



Some of the other staff were hit and miss, but she was brilliant

 

[marki]

In Germany Berlin Hilton they do

 

[turtlemichael]

Turtlemichael, was this (Japanese) lass still there (in Prague Exec Lounge):

Some of the other staff were hit and miss, but she was brilliant

QF WP, didn't see her there during my visits.

 

[coolumbla]

summary of too many visits in last 3 weeks ( last 2 stays as diamond)

Hilton sydney
Saturday night one booked and got exec lounge room welcome as gold water
Saturday night 2 booked and got exec lounge room but as arrived too late to access lounge very good check in girl gave me a free bottle of wine
Friday night ( as diamond) standard room booked and received , no welcome at desk , got water and small bottle of wine

HSP residence fri-mon
welcome as gold
Daily water

HSP hotel
upgrade to relaxation sute ( discovered at checkout it was teh paid one!)
3 beers
daily waters

Colombo
2 stays a week apart
both exec floor paid and received
welcome as gold


will be interesting to see what happens now im a "real" diamond

 

[turtlemichael]

Status: Diamond
Property: Conrad Hong Kong
Date: Oct 31-Nov 02
Rate: Govt 2450+ HKD
Room Booked: Standard King
Room Received: Executive Harbour King Suite

This is our 4th or 5th stay at the Conrad and the first time we have received such a great upgrade. Being a short stay probably helped. Previous upgrades have been to an Executive King which i like anyway. The suite, xx13, has all facilities and fantastic views across the harbour. Benefits were loads of water, chinese tea on arrival, numerous welcome letters, a dozen chocolates and tarts replaced each day and a bowl of fruit. These are most probably the suite benefits rather than HHD staus benefits. The suite is large, conservatively stylish and well maintained. All up, the best room I've had in the Hilton chain. We ate breakfast at the lounge (I didn't ask but I think the restaurant option may have disappeared) and it continues to be very good. Afternoon tea and evening refreshements were equally top standard. Spirits had to be requested and weren't on display or offered. The lounge was at times very busy and while I like the refurbishment, it is cramped and awkward when busy. The staff, particularly Yoda, continue to be excellent. This was the last stop on a 15 week trip and thus a great finish. It continues ti be my favourite hotel and this was the best stay at any Hilton family property.

 

[hgwells01]

Status: Diamond
Property: Hilton Sydney
Date: 1/2Nov
Room Booked: Standard room
Room Received: Paid for Nor1 upgrade to Relaxation suite

Started off well, lounge wasn't packed so we had some drinks and prawns were still on offer, headed down to crank up the spa and watch Serangoon Rd on ABC whilst relaxing. Not a great success, spa made noise but no bubbles and Telly had sbs tuned in three times and a sport channel also tuned in three times, pulled the plug on it all and watched from bed. Reported it next morning and they said housekeeping would check it out, we were at a wedding Sat arvo so no chance to see if it had been repaired. Checked out from Exec Lounge and was advised 20% discount for both nights would apply so paid 386.20 per night in the end. Hope next stay there for four nights in Dec is better.

 

[Danger]

Status: Diamond
Property: Hilton Sydney
Date: 1/2Nov
Room Booked: Standard room
Room Received: Paid for Nor1 upgrade to Relaxation suite

Started off well, lounge wasn't packed so we had some drinks and prawns were still on offer, headed down to crank up the spa and watch Serangoon Rd on ABC whilst relaxing. Not a great success, spa made noise but no bubbles and Telly had sbs tuned in three times and a sport channel also tuned in three times, pulled the plug on it all and watched from bed. Reported it next morning and they said housekeeping would check it out, we were at a wedding Sat arvo so no chance to see if it had been repaired. Checked out from Exec Lounge and was advised 20% discount for both nights would apply so paid 386.20 per night in the end. Hope next stay there for four nights in Dec is better.

Out of curiosity, did the 20% discount also apply to the NOR1 cost?

 

[lovestotravel]

Status: Diamond
Property: Conrad Singapore
Date: 1 x 1 night stays, 2 x 2 night stays
Room Booked: 1 King Bed Classic
Room Received: 1 King Bed Executive (31st floor every time)

As per most reports on here, just the 1 level upgrade given! Service always perfect here, breakfast either downstairs or in the lounge. At least I have always ended up on the 31st floor, but was really hoping for a better upgrade. I have a few most stays before years end, but I won't hold my breath for anything extra!

 

[hgwells01]

Out of curiosity, did the 20% discount also apply to the NOR1 cost?

yes it was applied to the total cost inc the upgrade not just the basic room rate.

 

[Sprucegoose]

Status: Diamond
Property: Conrad Singapore
Date: 1 x 1 night stays, 2 x 2 night stays
Room Booked: 1 King Bed Classic
Room Received: 1 King Bed Executive (31st floor every time)

As per most reports on here, just the 1 level upgrade given! Service always perfect here, breakfast either downstairs or in the lounge. At least I have always ended up on the 31st floor, but was really hoping for a better upgrade. I have a few most stays before years end, but I won't hold my breath for anything extra!

I haven't stayed at the Conrad for sometime. Have they nodernised it am all? Agree about the perfect service and the UG would be to the rule book!

 

[coolumbla]

20% wasnt applied to my NOR 1 at HSP despite asking

 

[deka2]

I am Hilton Gold and have had a few stays this year, but have never seen anything like the below message in a booking confirmation email.
Didn’t request any NOR1 upgrades.
Is this unusual, or specific to certain Hotels. This came from the Adelaide Hilton

We have received your Hilton Adelaide hotel eStandby Upgrade® request. What's next? • You will find out if you are upgraded when you arrive at the hotel. • If you are upgraded you will be charged the additional nightly fee shown below for your new room type. • If you are not upgraded you will keep your currently reserved room, and pay nothing extra. (See confirmed room details below).

Requested eStandby Upgrade(s)® Extra per night Total for the stay King Hilton Executive Room AUD 0 AUD 0

All prices subject to applicable taxes.

 

[Ewing]

Deka2; If there are NOR1 upgrades available at zero cost you'll automatically be registered for them.

 

[Flashback]

Deka2; If there are NOR1 upgrades available at zero cost you'll automatically be registered for them.

Which is generally the room type above what you booked.

 

[deka2]

I always look at NOR1 upgrades on our bookings, but have never seen one as a zero cost.

 

[marki]

Well they tried to treat me as a Lowly pleb but this changed after a curt letter to the manager. Got upgraded to the king suite on high floor of the Hilton on George Street. Happy to say manager is German and knows about quality care. Good outcome but required a lot of effort as the original room was substandard.

 

[mushypeas]

our company now insists on bookings via carlson wagonlit - if i book via our intranet site and not hilton.com, will I receive any gold benefits?

 

[JessicaTam]

our company now insists on bookings via carlson wagonlit - if i book via our intranet site and not hilton.com, will I receive any gold benefits?

You may not receive HH points, but should get the Gold bennies such as an upgrade if available.