How do Hilton treat you as an Elite?

[QF WP]

Just thought I'd create a thread for this - looking back over the last year, I thought I'd done a thread here as well as on Priority Club.

I'm a Gold member.

Friday, 22 May to Sunday, 31 May (yes, 9 nights)
Property: Hilton Cairns
Room booked: King Room
Rate: Travelzoo $135 package rate (included bottle of red wine)
Received: Upgrade to King Suite, card from GM and the wine, obligatory 2 free water bottles per day

Wednesday, 8 July
Property: Hilton Parmelia Perth
Room booked: King Room
Rate: Award room
Received: Upgrade to King Suite, card from GM and the obligatory 2 free water bottles

Thursday, 9 July
Property: Hilton Adelaide
Room booked: King Room
Rate: Award room
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Saturday, 11 July
Property: Hilton Brisbane
Room booked: King Room
Rate: Met Package (birthday present for Mrs LW, included 2 buffet breakfasts at Atrium Cafe & 2 tickets to Qld Art Gallery for Impressionists Showing from Metropolitan Museum New York - to get some culture)
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Got some more travel to do to Melbourne this Friday, so hoping to fly down Thursday night to sample the new Hilton.

 

[Ewing]

Various Oz gov'ts seem to take offense at same gender arrangements but I'm pretty sure Hilton don't.........in fact I doubt they'd even notice!

Never been an issue.

(yes, I bat for the other team for those members who don't know)

 

[TonyHancock]

Never been an issue.

(yes, I bat for the other team for those members who don't know)

You are a New Zealander? I shall never look upon you in the same light.

 

[Ewing]

Status: Diamond
Date: 27-28th July 2013
Property: HOTP
Booked: King Hilton Guestroom
Received: Relaxation Suite (413)
Rate: $249

I really should keep track of which suites I've stayed in - I've had a 100% upgrade rate to them so far!

 

[JessicaTam]

Status: Diamond
Date: 27-28th July 2013
Property: HOTP
Booked: King Hilton Guestroom
Received: Relaxation Suite (413)
Rate: $249

I really should keep track of which suites I've stayed in - I've had a 100% upgrade rate to them so far!

I have been happy with my upgrades to suites since I hit Diamond at HOTP. Still waiting at HSW!

 

[dfcatch]

(yes, I bat for the other team for those members who don't know)

New Zealand ?



Dammit - just read TonyHancock's post - he beat me to it

 

[Ewing]

You are a New Zealander? I shall never look upon you in the same light.

Definitely an Aussie, unless my parents neglected to tell me something

 

[turtlemichael]

Definitely an Aussie, unless my parents neglected to tell me something

If you were a Kiwi your parents might tell you you were an Aussie just so you had one less thing to overcome

 

[anat0l]

If you were a Kiwi your parents might tell you you were an Aussie just so you had one less thing to overcome

What, getting beat up in the playground?

:mrgreen:

(with all due apologies to any Kiwis)

 

[Deleted member 29185]

Definitely an Aussie, unless my parents neglected to tell me something

Thank God you cleared that up. I was just wondering how on earth I was going to tell my wife we recently have a lovely dinner with a ..............Kiwi. :shock:

 

[austgap]

Status: Diamond
Date: 28th July 2013
Property: Hilton Brisbane
Booked: King Hilton Guestroom
Received: King Executive - floor 21
Rate: $159 - Great Getaway

Took advantage of a cheap rate compounded by the 3x point and the 2x VA point deal. Saying that aren't the staff here dreadful and this is from someone who due to work stays at the HSP twice weekly for the last 6 weeks. Concierge totally disinterested about taking my keys, reception staff gave me the gold spiel and then shrugged when I said I was actually diamond. Room is fine, no note, no chocolate anymore, waterbottle there but hidden. Thankfully the rate was so cheap and the exec lounge seems a bit more kind on serving the drinks.

 

[Deleted member 29185]

Status: Diamond
Date: 28th July 2013
Property: Hilton Brisbane
Booked: King Hilton Guestroom
Received: King Executive - floor 21
Rate: $159 - Great Getaway

Took advantage of a cheap rate compounded by the 3x point and the 2x VA point deal. Saying that aren't the staff here dreadful and this is from someone who due to work stays at the HSP twice weekly for the last 6 weeks. Concierge totally disinterested about taking my keys, reception staff gave me the gold spiel and then shrugged when I said I was actually diamond. Room is fine, no note, no chocolate anymore, waterbottle there but hidden. Thankfully the rate was so cheap and the exec lounge seems a bit more kind on serving the drinks.

Please don't suggest a downhill slide for BNE, it's one of my preferred Hiltons. I think the chocolates have been replaced by those triangular silk purse tea bags. I've tried them and they do taste quite nice (and I'm not a tea drinker). Either that, or they were potpourri which I proceeded to drink!

 

[boomy]

Please don't suggest a downhill slide for BNE, it's one of my preferred Hiltons. I think the chocolates have been replaced by those triangular silk purse tea bags. I've tried them and they do taste quite nice (and I'm not a tea drinker). Either that, or they were potpourri which I proceeded to drink!

Lately they stopped giving me the triangular tea bags at turndown and replaced them with Daintree Estates chocolates, one milk & one dark. I like them more then the old 'sweet dreams'.

 

[cgoh]

Scored!!!!

Hilton Sydney 28 July
Booked: King Hilton Guest Room Plus
Rate: 189 AAA
Received: King relaxation suite

My first ever suite upgrade at Hilton Sydney. Absolutely loved the room and it's miles ahead the normal executive room they give out.

 

[boomy]

Scored!!!!

Hilton Sydney 28 July
Booked: King Hilton Guest Room Plus
Rate: 189 AAA
Received: King relaxation suite

My first ever suite upgrade at Hilton Sydney. Absolutely loved the room and it's miles ahead the normal executive room they give out.

Congrats! Only the bathroom there is bigger then the normal exec rooms

 

[cgoh]

Congrats! Only the bathroom there is bigger then the normal exec rooms

Not withstanding the living room is bigger than the exec room as well!!!

 

[Fifa]

Received: King relaxation suite

My first ever suite upgrade at Hilton Sydney. Absolutely loved the room and it's miles ahead the normal executive room they give out.

Great upgrade.
Sydney is so hit and miss with their upgrades.

I've been lucky and scored both the relaxation room and relaxation suite in the past. They put the basic rooms to shame.

 

[cgoh]

Great upgrade.
Sydney is so hit and miss with their upgrades.

I've been lucky and scored both the relaxation room and relaxation suite in the past. They put the basic rooms to shame.

Agreed.
The lady at the front desk explained that irrespective of what the website is showing, ie a suite is still for sale, it is often not accurate of what is reflected in their inventory listing. This is because the suite might not be booked for the day/overnight, but if the person in it before is not vacating the room until late, ie super late checkout granted or pay for day use, the suite is effectively ruled out. She said it takes an average of 2 hours to clean the suite so they try to avoid it if possible. Oh well, at least this explanation is more plausible than sorry we are sold for the day!

 

[JessicaTam]

Status: Diamond
Date: 30-31 July
Property: Hilton on the Park
Book: King Hilton guest room
Received: Relaxation Suite
Rate: points plus pay

No welcome, no water, no turndown.

I spoke with Ellen (front desk manager) this morning about my stay, and that I was disappointed to see that the service had dropped off. She remembered that I had filled in a feedback card to the same effect a few weeks ago. (points for remembering)

HOTP no longer give welcome notes, so at least I know now. I was never fussed about them, just commenting to her that I had not received one.
Water is up to the exec team to provide, and will be followed up with them. I took a bottle from the minibar, and was not charged.
The breakfast menu and mints were placed on my bed next to the damp towel I had accidentally left there before heading out for the evening. It was not hung up/replaced, nor was the bed actually turned down. Ellen was quite taken aback by this and will be followed up with housekeeping.

From my third ever visit, the hotel has put a jug of soy in my fridge as I had asked for it twice before. Excellent proactivity. Except that whilst it has been on my profile since then, I have had to call down for it the last few times. Again she was not able to explain why, but would follow up.

All up, this stay was disappointing compared to previous stays. If there is a one off issue, so be it. But when there are a few, and over a few stays, then the effect is coughulative. I am an admitted proponent of HOTP over HSW due to the service and staff being outstanding. This morning I explained that I might as well stay in the newer hotel down the road if the service was going to be comparable.

My comments were acknowledged, and I am sure there will be a genuine effort to sort things out. The proof is in the pudding though. I am back this Friday, and whilst I don't expect the William Clarke Suite, I do hope that their service returns to their previous level. Otherwise, this may be my last HOTP visit. *sniff*

 

[cgoh]

I can assure you that Ellen is an excellent front desk manager and she takes every feedback (good or bad) seriously. Hopefully she will rectify your concern for your next stay.

Status: Diamond
Date: 30-31 July
Property: Hilton on the Park
Book: King Hilton guest room
Received: Relaxation Suite
Rate: points plus pay

No welcome, no water, no turndown.

I spoke with Ellen (front desk manager) this morning about my stay, and that I was disappointed to see that the service had dropped off. She remembered that I had filled in a feedback card to the same effect a few weeks ago. (points for remembering)

HOTP no longer give welcome notes, so at least I know now. I was never fussed about them, just commenting to her that I had not received one.
Water is up to the exec team to provide, and will be followed up with them. I took a bottle from the minibar, and was not charged.
The breakfast menu and mints were placed on my bed next to the damp towel I had accidentally left there before heading out for the evening. It was not hung up/replaced, nor was the bed actually turned down. Ellen was quite taken aback by this and will be followed up with housekeeping.

From my third ever visit, the hotel has put a jug of soy in my fridge as I had asked for it twice before. Excellent proactivity. Except that whilst it has been on my profile since then, I have had to call down for it the last few times. Again she was not able to explain why, but would follow up.

All up, this stay was disappointing compared to previous stays. If there is a one off issue, so be it. But when there are a few, and over a few stays, then the effect is coughulative. I am an admitted proponent of HOTP over HSW due to the service and staff being outstanding. This morning I explained that I might as well stay in the newer hotel down the road if the service was going to be comparable.

My comments were acknowledged, and I am sure there will be a genuine effort to sort things out. The proof is in the pudding though. I am back this Friday, and whilst I don't expect the William Clarke Suite, I do hope that their service returns to their previous level. Otherwise, this may be my last HOTP visit. *sniff*

 

[straitman]

Status: Diamond
Date: 02 - 03 August (tomorrow)
Property: Hilton on the Park
Book: King Hilton guest room
Received: (showing as) Relaxation Suite
Rate: $194 (minus 20%)