How can I "extract" my QC passes from AMEX?

Discussion in 'American Express Rewards' started by Febs, Mar 28, 2007.

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  1. Febs

    Febs Established Member

    Aug 15, 2006
    1,659
    158
    HKG
    Hi all,

    In early Jan I used my QF Amex Premium (the one that came with the 17,500pts and no annual fee for the first year) to make a "Qantas spend", in the form of taxes/charges for a few award flights. I was told I'd receive my two complimentary Qantas Club passes within 6 weeks.

    It's now been over 10 weeks and the passes still haven't arrived. I've called AMEX several times, and was told "they'll be sent out this week". Last night, I spoke to someone who told me I have to chase it up with Qantas directly, and gave me a direct number (13 13 98). When I rang today, I was told that was an "administration" number (not for public use, I guess...although Googling brought up several instances of it) and that I should contact my local Qantas-affiliated travel agency (WTF??)

    Has anyone had any luck in extracting these passes from AMEX? Any tips? I'll keep calling, but knowing what Indian call centres are like, I'm not terribly confident. If anyone has an Australian ph number that would help, it'd be much appreciated.

    Cheers,
    - Febs.
     

  2. N860CR

    N860CR Established Member

    Nov 30, 2004
    3,255
    672
    Brisbane & Sydney
    Give Punjabi from Amex another call and ask to speak to a supervisor. I did this and actually got onto someone who seemed to know what they were talking about. He said that it takes 6 weeks from the date of purchase to receive the cards. I said I needed them by X date and he said he'd do his best to get them to me, they arrived a week later.

    Have the 2500 Qantas Spend points credited yet? If they haven't then your Qantas spend hasn't registered.

    When the cards arrived, they were in a Qantas Club envelope so if you have no luck with Amex try calling Qantas Club 131131 and speak to someone there.
     
  3. Febs

    Febs Established Member

    Aug 15, 2006
    1,659
    158
    HKG
    Thanks Daniel. I'll give persistency one more go. :)

    Yes, the 2,500pts were credited shortly after, so the spend definitely registered.

    Cheers,
    - Febs.
     
  4. Lonely Flyer

    Lonely Flyer Member

    Jan 13, 2006
    347
    60
    Gold Coast
    Well I did my first Qantas spend in December and travelled on 9/2 to Perth am still waiting for my passes.

    I rang about 3 weeks ago and they said they would be 10 days. Still nothing.

    1 more call to Mumbai
     
  5. bunyip

    bunyip Newbie

    Apr 14, 2007
    1
    0
    Stdney
    Hi,
    If anyone has received the QC passes, how long are they valid for? Is the date taken from the purchase date of the Qantas service or from when the passes are sent to you?
    Regards, bunyip
     
  6. johnnyk

    johnnyk Member

    Sep 15, 2006
    169
    23


    I think they are valid for about a year from the date you did the transation, from memory, and yes takes about 6 weeks to get them
     
  7. flyingzzzds

    flyingzzzds Intern

    Aug 3, 2006
    73
    2
    Sunshine Coast, QLD
    Twitter:
    My passes arrived about 8 weeks after my QF spend. The letter is co-branded with QF and AMEX logos and signatures. My letter was dated mid March 2007 and passes are valid until end March 2008 - so it looks like 12 months validity from date of issue of passes.
     
  8. flyingzzzds

    flyingzzzds Intern

    Aug 3, 2006
    73
    2
    Sunshine Coast, QLD
    Twitter:
    Forgot to add letter states that "If you have any questions about these invitations, please visit americanexpress.com.au or call the American Express Service centre on 1300 727 169"

    So I suggest keep ringing AMEX
     
  9. Rick93

    Rick93 Established Member

    Nov 10, 2002
    1,115
    82
    Ahhh, but the real question here is....

    Can you get the expiry date EXTENDED to time when you really want to use them???

    Eg. my two expire in Sept. 07, but I want them for a family (three adults / four kids) trip to USA / Fiji in Jan. 08.

    Will either QANTAS or AMEX give me another four months?

    regards,
     
  10. johnnyk

    johnnyk Member

    Sep 15, 2006
    169
    23
    I thinks PIGS MAY FLY FIRST :D before Amex or Qantas will be that generous:D
     
  11. NM

    NM
    Moderator

    Aug 27, 2004
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    Your only option is to find someone with passes with a later expiry date and swap, assuming they plan to use them before yours expire.
     
  12. lakeman

    lakeman Intern

    Oct 5, 2006
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    Things must be improving as I received my passes 2 wks after my spend and the expiry date is 13 mths after the date of posting
     
  13. PaulZ

    PaulZ Member

    Jan 11, 2005
    215
    0
    I spent $0.98 on Qantas Taxes, do you think I should push for the two QC passes which never came?

    PaulZ
     
  14. serfty

    Moderator

    Nov 16, 2004
    39,252
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    #14 serfty, May 31, 2007
    Last edited: Jun 1, 2007
    Good Stuff!
    :)
     
  15. Lonely Flyer

    Lonely Flyer Member

    Jan 13, 2006
    347
    60
    Gold Coast
    Eureka

    When I got home yesterday my passes were in the mail

    Spend was on 22/12/2006

    So 6 months and 4 days for them to arrive and 5 calls to AMEX

    They expire June 2008
     
  16. simongr

    simongr Enthusiast

    Jul 10, 2006
    14,229
    1,742
    Congrats - after all that it's good that they dont expire June 2007 :)
     
  17. Rick93

    Rick93 Established Member

    Nov 10, 2002
    1,115
    82
    With regard to 'extending' the expiry date of the passes....

    I had my two passes swapped at a domestic QC counter for ones well into the next year (which is what I wanted)

    Wasn't too much effort.... the supervisor did it for me, and I wasn't even flying out. I simply rocked up to the QC and asked for two passes that expire after Jan. 08. He looked at me a bit 'funny' to start with, but then said, "Oh, I see what you mean", and came up with the goods !!

    You don't get, if you don't ask....

    regards,
     
  18. Lonely Flyer

    Lonely Flyer Member

    Jan 13, 2006
    347
    60
    Gold Coast
    My wife just got her 2 guest passes after doing her spend just 4 weeks ago. Must have got their act into gear or they treat women better than the men.

    Also it was a spend on a Hotel night in Melbourne next month with Qantas Hotel booking engine
     
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