How can I add QFF points?

Discussion in 'Open Discussion' started by Cora McCann, Feb 11, 2007.

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  1. Cora McCann

    Cora McCann Newbie

    Feb 11, 2007
    I flew out of Sydney to London on 4/2/07 but I had packed my QFF card & so have not had my points added to my account. How can I get these points added?

  2. Evan

    Evan Established Member

    Dec 26, 2006
    SIN / MEL
    Just log into the QFF site and there is an option to claim missing points on the left.
    You didn't have your QFF number on your booking ? if you did you didn't need to show the card the points would be credited. But you can also check that on the site.

  3. Mal

    Mal Enthusiast

    Dec 25, 2004
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    Should be pretty easy.

    Have a read of the following and then claim them online:


    If you don't already have online access to your account, you should be able to set it up.

    Otherwise, Visit the following page and contact the FF membership centre:

    Frequent Flyer - About the Program - Frequent Flyer Contacts

    I believe retrospective points claims can be done over email and phone (Qantas flights only) but not totally sure. You may have to fax/post photocopies of your boarding passes to Qantas.

    The easiest and quickest way is to claim them online.
  4. Shano

    Shano Established Member

    Aug 17, 2006
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    I believe that retrospective points can only be claimed up to 3 months after the actual flight date.

    Have not done this for QF flights, but did recently for a coulple of IB flights - just sent a letter and copy of BP's to QFF Service Centre.
  5. serfty


    Nov 16, 2004
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    It is 12 months according to this page: Claim Missing Points (You may need to be logged on to your FF account to view this)

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