How can I add QFF points?

Discussion in 'Open Discussion' started by Cora McCann, Feb 11, 2007.

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  1. Cora McCann

    Cora McCann Newbie

    Feb 11, 2007
    1
    0
    I flew out of Sydney to London on 4/2/07 but I had packed my QFF card & so have not had my points added to my account. How can I get these points added?
    Cora
     

  2. Evan

    Evan Established Member

    Dec 26, 2006
    3,168
    0
    SIN / MEL
    Just log into the QFF site and there is an option to claim missing points on the left.
    You didn't have your QFF number on your booking ? if you did you didn't need to show the card the points would be credited. But you can also check that on the site.

    Evan
     
  3. Mal

    Mal Enthusiast

    Dec 25, 2004
    12,250
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    London
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    Should be pretty easy.

    Have a read of the following and then claim them online:

    Answer


    If you don't already have online access to your account, you should be able to set it up.

    Otherwise, Visit the following page and contact the FF membership centre:

    Frequent Flyer - About the Program - Frequent Flyer Contacts


    I believe retrospective points claims can be done over email and phone (Qantas flights only) but not totally sure. You may have to fax/post photocopies of your boarding passes to Qantas.

    The easiest and quickest way is to claim them online.
     
  4. Shano

    Shano Established Member

    Aug 17, 2006
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    Melbourne
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    I believe that retrospective points can only be claimed up to 3 months after the actual flight date.

    Have not done this for QF flights, but did recently for a coulple of IB flights - just sent a letter and copy of BP's to QFF Service Centre.
     
  5. serfty

    Moderator

    Nov 16, 2004
    39,914
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    MEL
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    It is 12 months according to this page: Claim Missing Points (You may need to be logged on to your FF account to view this)
     
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