How can I add QFF points?

[Cora McCann]

I flew out of Sydney to London on 4/2/07 but I had packed my QFF card & so have not had my points added to my account. How can I get these points added?
Cora

 

[Evan]

Just log into the QFF site and there is an option to claim missing points on the left.
You didn't have your QFF number on your booking ? if you did you didn't need to show the card the points would be credited. But you can also check that on the site.

Evan

 

[Mal]

Should be pretty easy.

Have a read of the following and then claim them online:

Answer


If you don't already have online access to your account, you should be able to set it up.

Otherwise, Visit the following page and contact the FF membership centre:

Frequent Flyer - About the Program - Frequent Flyer Contacts


I believe retrospective points claims can be done over email and phone (Qantas flights only) but not totally sure. You may have to fax/post photocopies of your boarding passes to Qantas.

The easiest and quickest way is to claim them online.

 

[Shano]

I believe that retrospective points can only be claimed up to 3 months after the actual flight date.

Have not done this for QF flights, but did recently for a coulple of IB flights - just sent a letter and copy of BP's to QFF Service Centre.

 

[serfty]

It is 12 months according to this page: Claim Missing Points (You may need to be logged on to your FF account to view this)

... Claim must be made within 12 months of travel ...