Honestly, what is the point of Platinum One?

[Pleb Status]

Disagree with that totally, WP never got front row choice when bookings, Special events, upgardes confirmed 7 days prior (when available ofcourse) & thats to name a few of the goodies, woops almost forgot the nice white card, lol

I love P1, but the trick is, not to expect too much.

It will be a sad day when I drop from P1, totally will miss it (no plans to do that for a couple more years)

To me the only way it could get better is confirmed international upgrades on request & more dom upgrades without using points, maybe have 5 a year you get to use or something.

I disagree.

WP get front row seat selection in Y on international flights now (or did when I was last WP as I could always get row 23 to SIN). So this is a domestic thing (and only before T -80) and at no cost whatsoever to QF.

I have not been invited to any event I would call special in my year as P1 (I got an invitation to a 'Planes' screening and not even heard a thing from anybody at QF for more than nine months now). This could be a PER thing however as P1 do not live here....

International upgrades used to clear up to 90 days out for everybody pre May 2005 enhancement.

WP used to get free confirmed exit row seating on international flights before that was enhanced.

WP and SG used to get the classic award fee waived for assisted bookings before that was enhanced.

I have previously received far more Op-Up's in a year as a WP than this year as a P1 (I did receive zero upgrades in my last two years as WP however).

I have just over 15 months left as a P1 and doubt I will even notice the difference back at WP (with the exception of row 4/23 seat selection). If I get nothing now, I cannot miss not getting nothing...

 

[mcnul73]

I disagree.

WP get front row seat selection in Y on international flights now (or did when I was last WP as I could always get row 23 to SIN). So this is a domestic thing (and only before T -80) and at no cost whatsoever to QF.

I have not been invited to any event I would call special in my year as P1 (I got an invitation to a 'Planes' screening and not even heard a thing from anybody at QF for more than nine months now). This could be a PER thing however as P1 do not live here....

International upgrades used to clear up to 90 days out for everybody pre May 2005 enhancement.

WP used to get free confirmed exit row seating on international flights before that was enhanced.

WP and SG used to get the classic award fee waived for assisted bookings before that was enhanced.

I have previously received far more Op-Up's in a year as a WP than this year as a P1 (I did receive zero upgrades in my last two years as WP however).

I have just over 15 months left as a P1 and doubt I will even notice the difference back at WP (with the exception of row 4/23 seat selection). If I get nothing now, I cannot miss not getting nothing...

I have not received any event invitations...I am in Brisbane...and in any case I don't care about events...I"d much rather have access to a lounge that isn"t crowded.

I've received sone awesome op-ups in the past as a WP. One op-up to First LAX-SYD. And another SYD-HK where I was the only passenger in First.

Nothing yet as a P1.

I called a few weeks back to change a domestic ticket...and they charged me a change fee I said I thought P1 passengers have change fees waived. Oh wait, thats right, only booking fèes. Remember when WPs had all fees waived? So ridiculous!

But wait....I get access to the MCA lounge in Sydney where I can help myself to tea and coffee! My mates are so jealous of this.

Sorry for my cynicism

 

[ReLoad]

But wait....I get access to the MCA lounge in Sydney where I can help myself to tea and coffee! My mates are so jealous of this.

Sorry for my cynicism

Sorry it's closed for renovations.

 

[mcnul73]

Sorry it's closed for renovations.

LOL.....well enough said really!

 

[JohnK]

It would appear the general consensus is Qantas should have taken over the issue caused by KA.

Well Qantas has no hope. KA/CX stuffs up but Qantas gets the blame.

We should really do everything possible to take away the focus from KA/CX horrible service recovery. After all it's not their fault their customer service is poor.

 

[drron]

But it was a QF ticket and the next flight is on QF.There definitely should be an expectation they would at least go through the motions to try and sort it.

 

[pjm99au]

Well Qantas has no hope. KA/CX stuffs up but Qantas gets the blame.

With respect I don't think this is really the point of this discussion. The OP expressed disappointment, quiet rightly IMHO as a P1, in the complete lack of assistance from the SST. The complaint is rightly placed on the level of service provided by the SST if they could have transferred the OP on a later QF flight that day and couldn't be bothered. Now this assumes there was availability on a later flight but it would appear there was no statement that the flights that day were full as part of their reasoning for not offering assistance.

I have found an inconsistent level of service from the team. Sometimes nothing is a problem. More often there is a distinct and complete lack of care for things which they could easily fix and reinforce with me the reason why I fly with them so much

 

[boomy]

It would appear the general consensus is Qantas should have taken over the issue caused by KA.

Well Qantas has no hope. KA/CX stuffs up but Qantas gets the blame.

We should really do everything possible to take away the focus from KA/CX horrible service recovery. After all it's not their fault their customer service is poor.

The general consensus is that a P1 which is someone very loyal to QF was treated like a nobody although the ticket was issued by QF.
When I fly on a QF ticket, even if some legs are taken by other partners (which becomes more and more common over the years) I want to be able to call the SST and let them talk to the other airlines and solve the problem for me.

 

[Ansett]

The general consensus is that a P1 which is someone very loyal to QF was treated like a nobody although the ticket was issued by QF.
When I fly on a QF ticket, even if some legs are taken by other partners (which becomes more and more common over the years) I want to be able to call the SST and let them talk to the other airlines and solve the problem for me.

Boomy isn't that the whole point of SST when things go wrong. In this case it appears they failed miserably.

Platinum One Special Service Team

The Platinum One Special Service Team offers specialist support when you need urgent assistance or help beyond routine requests. They will personally manage any flight changes or re-routes and provide support to help minimise any inconvenience. These exclusive numbers are printed on the back of your Platinum One Qantas card.

Highlighting is mine

 

[JohnK]

The general consensus is that a P1 which is someone very loyal to QF was treated like a nobody although the ticket was issued by QF.
When I fly on a QF ticket, even if some legs are taken by other partners (which becomes more and more common over the years) I want to be able to call the SST and let them talk to the other airlines and solve the problem for me.

I am not sure I agree.

I have an AA award ticket BNE-SYD-HKG-BKK on QF, QF and RJ. If I am delayed by QF into HKG and miss connect to RJ then I would hope a QF representative on the ground in HKG is able to put me on the next available flight to my satisfaction. I would not want to call some call centre in the USA to try and get it sorted. Responsibility lies with the carrier that stuffed up.

Yes I know I am not Platinum One but it does sound like an underwhelming experience to be spoken to that way by thegSpecial Services Team but I think total blame is on KA and responsibility lies with them.

 

[boomy]

Yes I know I am not Platinum One but it does sound like an underwhelming experience to be spoken to that way by thegSpecial Services Team but I think total blame is on KA and responsibility lies with them.

We all agree the blame for the missed flight is on KA. This thread is asking a legitimate question, what's the point of being so loyal to QFF and achieve P1 if you can't rely on the SST for help when s**t hits the fan.
They should have contacted KA on the behalf of the distressed passenger and do anything in their power to try and solve the problem for him. That's a special service in my books.

 

[opusman]

I hear the SST is able to provide good advice on what toaster to order from the FF store.

 

[mcnul73]

And juat to close the loop on an earlier discussion, my double points/SCs were corrected today, so no lucky break there.

 

[Nizar]

And juat to close the loop on an earlier discussion, my double points/SCs were corrected today, so no lucky break there.

Oh no :shock::evil:

 

[mcnul73]

In the interest of transparency I have further updates.....

I got a call from the head of the P1 SST who had been tipped off about this thread. In my haste and urgency on Saturday night I dialled the first number in my P1 welcome email which, it transpires, was the Platinum Sales Team and not the P1 SST whose number appears further down in that email.

So I can't pin any blame on the SST themselves as I never actually spoke to them it seems. Perhaps the issue is more about ensuring call centre staff are able to spot P1 members and route their call in the right way. The nice lady also discussed making changes to the welcome email also that the SST number is front and centre.

I do hope no individual at Qantas gets in trouble now that my specific case has been raised there. My aim in posting here was to avoid any repercussions on individuals, but raise a broader issue regarding the P1 offering.

 

[dmitri]

It's good to see they are interested in this thread. A change may come from it.

 

[Nizar]

In the interest of transparency I have further updates.....

I got a call from the head of the P1 SST who had been tipped off about this thread. In my haste and urgency on Saturday night I dialled the first number in my P1 welcome email which, it transpires, was the Platinum Sales Team and not the P1 SST whose number appears further down in that email.

So I can't pin any blame on the SST themselves as I never actually spoke to them it seems. Perhaps the issue is more about ensuring call centre staff are able to spot P1 members and route their call in the right way. The nice lady also discussed making changes to the welcome email also that the SST number is front and centre.

I do hope no individual at Qantas gets in trouble now that my specific case has been raised there. My aim in posting here was to avoid any repercussions on individuals, but raise a broader issue regarding the P1 offering.

Well to me and this is just my opinion, I can't see how that changes anything to be honest they should have put you through to the appropriate department.
They all work for QF and as customers we are the ones paying their wages and we are the reason the airline still exists so if you are a customer calling and asking for help with your QF flight, then you should be assisted or put through to someone who can especially as a P1.

 

[pm3207]

I've always found everyone I've interacted with at the SST to be absolutely fantastic. I have no criticisms of the staff per se rather, in my view, the P1 product is poorly defined and inconsistent and not the "above and beyond" service described on the box.

 

[JeffVader]

Recent example:
QF2 LHR-SYD via DXB. Me (P1) and SWMBO (SG) get turfed out of our pre-selected seats (11J and K) mid journey on reboarding in DXB. Got the coughpy seats in 15 next to the kitchen. On arriving at our seats at 15, the occupants were told their seats were now 11Jand K!

My friends, (WP and SG)were able to keep their seats (12J and K) for the full journey. What's the story QF??? All it needed was an explanation from the CSM... It never came. Made me think that the extra effort to maintain P1 status is all for nought...

 

[ComeFlyWithMe]

Recent example:
QF2 LHR-SYD via DXB. Me (P1) and SWMBO (SG) get turfed out of our pre-selected seats (11J and K) mid journey on reboarding in DXB. Got the coughpy seats in 15 next to the kitchen. On arriving at our seats at 15, the occupants were told their seats were now 11Jand K!

My friends, (WP and SG)were able to keep their seats (12J and K) for the full journey. What's the story QF??? All it needed was an explanation from the CSM... It never came. Made me think that the extra effort to maintain P1 status is all for nought...

Probably friends of staff. I'd lodge a complaint.