Honestly, what is the point of Platinum One?

[esseeeayeenn]

I'd like to share an experience I had in 2013 which is a complete contrast to the experience of the OP.

I flew SYD-AUH on VA on an ID ticket and all my subsequent (non-ID) flights to and from Iceland had to be booked completely separately.

I booked through an online travel agent (CheapOAir) so all sectors could be on the same ticket regardless of airline.
The booking was AUH-DOH and then DOH-OSL with QR and then OSL-KEF with FI.

The transit in DOH was at the old airport. It was horrific.
After disembarking there was a huge queue for immigration and security - even though I was only transitting.
Then, after an interlude in the lounge, we boarded through a bus gate to an aircraft at a stand-off bay.
Although there were two crew at the gate an unnecessary bottleneck was created by having one staff member pre-checking documents.
The process took ages and the flight was delayed as a result. We arrived in OSL an hour late.

I asked the QR crew for advice prior to diesmbarkation and they told me to talk to the ground crew. A fob off because there were no QR ground crew in OSL.
Immigration and security in OSL were quite rude and unhelpful but eventually informed me my onward flight was closed.
I had to locate and collect my luggage and proceed through customs into Norway to try and sort out my next step.

I found the desk of the agents for FI in OSL and discussed the situation with them.
At first their reaction was that it was QR's fault and I should speak to them.
However I pointed out that the flights were all on the same ticket, and their attitude changed.
They offered me two options: either wait a few hours and catch the next direct FI flight to KEF, or catch an earlier SK flight to CPH with an FI connection to KEF.
I took the second option because it arrived in KEF about an hour ealier.
I also thought it would be cheaper than buying lunch in OSL but I had yet to realise that food isn't free in Y on most intra-european flights.

I was flying in Y and I had absolutely no status with FI - at that stage I hadn't even joined their Saga frequent flyer programme.
So I was a very low value customer to them. Yet they not only offered me a choice of flights, they put me on another carrier, which surely must have been at some cost to FI.
The contrast is even starker considering that FI is not a full service carrier - they are somewhere inbetween that and an LCC.

 

[ComeFlyWithMe]

I'd like to share an experience I had in 2013 which is a complete contrast to the experience of the OP.

I flew SYD-AUH on VA on an ID ticket and all my subsequent (non-ID) flights to and from Iceland had to be booked completely separately.

I booked through an online travel agent (CheapOAir) so all sectors could be on the same ticket regardless of airline.
The booking was AUH-DOH and then DOH-OSL with QR and then OSL-KEF with FI.

The transit in DOH was at the old airport. It was horrific.
After disembarking there was a huge queue for immigration and security - even though I was only transitting.
Then, after an interlude in the lounge, we boarded through a bus gate to an aircraft at a stand-off bay.
Although there were two crew at the gate an unnecessary bottleneck was created by having one staff member pre-checking documents.
The process took ages and the flight was delayed as a result. We arrived in OSL an hour late.

I asked the QR crew for advice prior to diesmbarkation and they told me to talk to the ground crew. A fob off because there were no QR ground crew in OSL.
Immigration and security in OSL were quite rude and unhelpful but eventually informed me my onward flight was closed.
I had to locate and collect my luggage and proceed through customs into Norway to try and sort out my next step.

I found the desk of the agents for FI in OSL and discussed the situation with them.
At first their reaction was that it was QR's fault and I should speak to them.
However I pointed out that the flights were all on the same ticket, and their attitude changed.
They offered me two options: either wait a few hours and catch the next direct FI flight to KEF, or catch an earlier SK flight to CPH with an FI connection to KEF.
I took the second option because it arrived in KEF about an hour ealier.
I also thought it would be cheaper than buying lunch in OSL but I had yet to realise that food isn't free in Y on most intra-european flights.

I was flying in Y and I had absolutely no status with FI - at that stage I hadn't even joined their Saga frequent flyer programme.
So I was a very low value customer to them. Yet they not only offered me a choice of flights, they put me on another carrier, which surely must have been at some cost to FI.
The contrast is even starker considering that FI is not a full service carrier - they are somewhere inbetween that and an LCC.

Quite the story, however what does that have to do with P1 exactly?

 

[Pleb Status]

Honestly none. It's a marketing gimmick. Other OW carriers don't recognise it.

Or EK..........

 

[esseeeayeenn]

Quite the story, however what does that have to do with P1 exactly?

It's clearly directly relevant to the situation the OP found themselves in and the way it was handled is a marked contrast to their treatment.

 

[marki]

It's clearly directly relevant to the situation the OP found themselves in and the way it was handled is a marked contrast to their treatment.

Also Show you can be treated like royalty even though your
below Pond-Scum.

 

[esseeeayeenn]

Exactly. Good customer service is not about rules or entitlements.