Hey RedRoo!

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ts911993

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Just wanted to give a shout out for excellent service to Marion in the Sydney First Lounge this morning. Very welcoming, organised a spa treatment and a spicy bloody mary for my wife and couldn't have been more lovely.

People like that are an asset to your organisation.

terry
 

Red Roo

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Just wanted to give a shout out for excellent service to Marion in the Sydney First Lounge this morning. Very welcoming, organised a spa treatment and a spicy bloody mary for my wife and couldn't have been more lovely.

People like that are an asset to your organisation.

terry

Thanks for your kind words Terry. I'll ensure they're passed on to her Manager.

You'll be pleased to know that Marion is instrumental in training lounge staff across the network, including the new Singapore and Hong Kong lounges. :)
 

BD1959

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Hi Red Roo,

I was obviously mistaken in thinking that ALL "Qantas staff" in the First Lounges were employed by Accor - are there also Qantas staff located there too?

Regards,

BD
 

Red Roo

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I was obviously mistaken in thinking that ALL "Qantas staff" in the First Lounges were employed by Accor - are there also Qantas staff located there too?

We work very closely with both Accor and Neil Perry's team to ensure the service delivery consistently meets our high standards and customer's expectations. :)
 
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BD1959

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We work very closely with both Accor and Neil Perry's team to ensure the service delivery consistently meets our high standards and customer's expectations. :)

Thanks Red Roo.

Sounds like Marion could well be an asset to *both* Companies.

Regards,

BD
 

N860CR

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Glad to hear things are well in the Sydney lounge as always :)

I was left fairly unimpressed at the MEL first lounge yesterday morning. It was so full there were no chairs available together in the main lounge, service was slow and the staff got very upset when we went to the bar to request drinks (shunned away fairly quickly). Worst part being that, when served, the champagne was well and truly at low tide (one mouthful on one occasion). Maybe it's a cost saving measure!

Looking forward to being back at SYD next time!
 

Ansett

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Glad to hear things are well in the Sydney lounge as always :)

I was left fairly unimpressed at the MEL first lounge yesterday morning. It was so full there were no chairs available together in the main lounge, service was slow and the staff got very upset when we went to the bar to request drinks (shunned away fairly quickly). Worst part being that, when served, the champagne was well and truly at low tide (one mouthful on one occasion). Maybe it's a cost saving measure!

Looking forward to being back at SYD next time!

That's a shame have always had excellent service in the Melbourne F Lounge.
 

puppysparkes

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Red Roo take note! Currently in the BNE J lounge, I spotted Hayden who I remembered from the FT AGM 22/2/2014. Despite my lack of flights this year he remembered me too and welcomed me back. He enquired where I was off to and I explained it was partners birthday so we were off to MEL for the week. He offered to get our drinks and I introduced him to my partner soon after. 10 min later he appeared with a platter of sweets and fruit which was totally unexpected and very thoughtful. The high standard of service he offered at the AGM is still obvious today. Some people require training in the area of service delivery, not Hayden he's a natural!
 

SQ421

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Qantas has the potential to be an excellent ground services and handling company. Way of the future perhaps, once everything "enhance-able" has been enhanced out!
 
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