I am after any assistance from members please. I flew from Melbourne to Vienna departing 25/11 booked in business class with Qatar Airways on QR905 / QR183. Due to the Melbourne fuel shortage and rationing we had to land in Perth to refuel and therefore missed my connection in Doha. Upon arrival myself and my travelling companion were met by Qatar staff and informed we had been re-booked onto QR131 to Rome and then with Air Berlin AB8727 to Vienna. We were told our bags would be checked through to Vienna but to go to the transfer desk at Rome airport to confirm this would occur.
We spent the entire 2 hours between flights in Rome trying to do this without any staff being able to help us. Needless to say, our bags did not arrive in Vienna. We lodged a missing baggage report at Vienna airport where we were told that they could find no record of our bags with Air Berlin. Part of the problem is that the only baggage receipt we have is the original receipt from Melbourne - nothing further was provided in Doha.
It is now 36 hours since arriving. Both myself and my travelling partner (who is Platinum FF with Qatar) have approached Qatar Airways to be fobbed off completely. They have told us that since the last sector was with Air Berlin, they have no responsibility and will do nothing to assist us. Given that they re-routed us and placed onto the flight, then told us our bags would be checked through, I fail to see how they can walk away from two business class customers like this. I have since lodged an online complaint via the Air Berlin website, but have not yet had a response.
Given that the first day in Vienna was Sunday, all the shops were closed and I have not yet been able to buy any replacement clothing. It is bloody cold here, and not much fun! I am here for a two day meeting, departing on 30/11 to return home.
Please can experienced members give me any information as to what else I can do in this situation? Any advice gratefully received.
Thanks, Matt
We spent the entire 2 hours between flights in Rome trying to do this without any staff being able to help us. Needless to say, our bags did not arrive in Vienna. We lodged a missing baggage report at Vienna airport where we were told that they could find no record of our bags with Air Berlin. Part of the problem is that the only baggage receipt we have is the original receipt from Melbourne - nothing further was provided in Doha.
It is now 36 hours since arriving. Both myself and my travelling partner (who is Platinum FF with Qatar) have approached Qatar Airways to be fobbed off completely. They have told us that since the last sector was with Air Berlin, they have no responsibility and will do nothing to assist us. Given that they re-routed us and placed onto the flight, then told us our bags would be checked through, I fail to see how they can walk away from two business class customers like this. I have since lodged an online complaint via the Air Berlin website, but have not yet had a response.
Given that the first day in Vienna was Sunday, all the shops were closed and I have not yet been able to buy any replacement clothing. It is bloody cold here, and not much fun! I am here for a two day meeting, departing on 30/11 to return home.
Please can experienced members give me any information as to what else I can do in this situation? Any advice gratefully received.
Thanks, Matt