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Help please - where to look up BA fare rules?

jsoprano

Member
Joined
Feb 23, 2010
Messages
327
Hello everyone!

I am booked to go to Europe at the end of the month, MEL-SYD-SIN-LHR-CDG, and return LHR-HKG-MEL. Ticketed by BA, all on BA flight numbers incl codeshares, with the longhaul sectors in PE. Fare bucket on the BA longhauls is T. I will need to cancel this trip now due to a change in corporate travel policy (coronavirus-related, obviously).

Is there any way how I can look up the specific fare rules for this booking, especially penalties for cancellation or changes? I have asked the corporate travel agent and they insist it's non-refundable and can't be changed. But i looked up T fares on Experflyer, and it states the cancellation penalty is $250 and changes are $150.

Is there a way to look up the specific conditions for my booking?

Thank you in advance.
 
Joined
Apr 27, 2005
Messages
20,229
Hello everyone!

I am booked to go to Europe at the end of the month, MEL-SYD-SIN-LHR-CDG, and return LHR-HKG-MEL. Ticketed by BA, all on BA flight numbers incl codeshares, with the longhaul sectors in PE. Fare bucket on the BA longhauls is T. I will need to cancel this trip now due to a change in corporate travel policy (coronavirus-related, obviously).

Is there any way how I can look up the specific fare rules for this booking, especially penalties for cancellation or changes? I have asked the corporate travel agent and they insist it's non-refundable and can't be changed. But i looked up T fares on Experflyer, and it states the cancellation penalty is $250 and changes are $150.

Is there a way to look up the specific conditions for my booking?

Thank you in advance.
Maybe call the airline? They may have travel waivers in place allowing cancellation for free.
 

jsoprano

Member
Joined
Feb 23, 2010
Messages
327
First of all thanks everyone and apologies for the late reply.

I called BA and they told me I need to speak to the TA as it was booked through them. Frustrating.

Anyway, I escalated it with the TA and they finally came back yesterday acknowledging that indeed the fare is refundable for a $250 penalty (as per fare bucket "T" conditions), and their own system which showed "non-refundable" was incorrect.

I do not want to allege intent here, but am curious what would happen with the refund had I not escalated this...

Also, very frustrating to not have easy access to the full rules and conditions after booking. Would I not have a current EF subscription I would probably not even questioned it.
 

Franky

Established Member
Joined
Apr 25, 2015
Messages
1,120
Flights
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First of all thanks everyone and apologies for the late reply.

I called BA and they told me I need to speak to the TA as it was booked through them. Frustrating.

Anyway, I escalated it with the TA and they finally came back yesterday acknowledging that indeed the fare is refundable for a $250 penalty (as per fare bucket "T" conditions), and their own system which showed "non-refundable" was incorrect.

I do not want to allege intent here, but am curious what would happen with the refund had I not escalated this...

Also, very frustrating to not have easy access to the full rules and conditions after booking. Would I not have a current EF subscription I would probably not even questioned it.
Well done by you - I have never had the need to use that facility in EF, but just had a quick look, and the detail available is quite amazing. You have probably covered your next subscription.
 

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