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Have you had to change/cancel travel due to 2019 n-CoV (involuntarily or voluntarily)?

yoyo

Member
Joined
Jan 23, 2015
Messages
147
As frustrating as it might be you will just need to be patient as the SQ/KF call ctr is just totally swamped right now - they are processing close in movements first - they will get to you - so far my exp with the email process is that it is working quite well apart from the ability to adjust / amend imm with a human on other end of phone.
I sent them an email on 5 Feb and another one about a week later, still no reply. I can see on the website that all SIN-PEK and PEK to EWR flights are cancelled until 28 March but I leave on 15 April so there is no way of knowing if my flight will go ahead. Given that there are no available award seats in J on any airline that I can see, not sure what else I can do but wait and see if an alternative comes up or if KrisFlyer decides to respond and offer me a different flight.
 

stoney

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Joined
Apr 27, 2009
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89
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Received a very disappointing reply so I have sent another request for assistance and have another SR number.
Received a further apology from QFF who are adamant that it is a QF booking problem. I have since been in touch and resolved the flight change so no further action required.
 

marksound

Newbie
Joined
Oct 1, 2018
Messages
6
Supposed to be going to Japan (Osaka, Kyoto, Tokyo) this Saturday for 2 weeks and then 3 days in Taipei. Feeling a bit conflicted now with the recent travel advice update.
 

Pushka

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Jan 26, 2011
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Supposed to be going to Japan (Osaka, Kyoto, Tokyo) this Saturday for 2 weeks and then 3 days in Taipei. Feeling a bit conflicted now with the recent travel advice update.
You’ll need to weigh up your own tolerance for risk but in reality there are many countries with the same warning almost on a permanent basis but people still travel there. Unless your airline is sympathetic it’s likely that you will experience financial loss.
 

marksound

Newbie
Joined
Oct 1, 2018
Messages
6
I haven't pre-paid any hotels so wouldn't lose out there and all the flights are on points which I could mostly get refunded if the need to cancel arises. At the moment we're still going but will be watching closely over the next few days.
 

Pushka

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Jan 26, 2011
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I haven't pre-paid any hotels so wouldn't lose out there and all the flights are on points which I could mostly get refunded if the need to cancel arises. At the moment we're still going but will be watching closely over the next few days.
Then you are in the best position possible for a last minute cancellation.
 

MZFlyer

Newbie
Joined
Dec 3, 2017
Messages
4
Supposed to be going to Japan (Osaka, Kyoto, Tokyo) this Saturday for 2 weeks and then 3 days in Taipei. Feeling a bit conflicted now with the recent travel advice update.
We're off this Sunday to Kyoto, then Seoul, then back to Japan to Hiroshima. All in and out of KIX. Might scrap Seoul, as we don't want to get stuck there if flights back to Japan suddenly get restricted... The upside is there are barely any tourists in Kyoto and the sakura are starting to bloom!
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I haven't pre-paid any hotels so wouldn't lose out there and all the flights are on points which I could mostly get refunded if the need to cancel arises. At the moment we're still going but will be watching closely over the next few days.
Annoyingly we have prepaid all hotels in well in advance, non refundable :(
 

YSSY

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Joined
May 16, 2014
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284
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I had flights with China Airlines via Taipei to Rome booked for early April, I received an e-mail from China Airlines in early Feb advising that the flights were cancelled due to travel restrictions between Italy and Taiwan.
BudgetAir who I booked through were very uncooperative and kept telling me the flights were non cancellable... In the end I ran a chargeback through my Qantas Platinum card. Subsequently received a notice from BudgetAir that they would be charging me $100 administration fees for each cancellation...I don't think thats reasonable and doesn't seem to align with their terms and conditions.
I have since rebooked more expensive flights with Qantas/Emirates via Dubai. I have put in a claim for the difference through the credit card insurance (Chubb) and they are 'considering' it. I don't expect anything back, but it would be nice.
 

Pushka

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Jan 26, 2011
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I had flights with China Airlines via Taipei to Rome booked for early April, I received an e-mail from China Airlines in early Feb advising that the flights were cancelled due to travel restrictions between Italy and Taiwan.
BudgetAir who I booked through were very uncooperative and kept telling me the flights were non cancellable... In the end I ran a chargeback through my Qantas Platinum card. Subsequently received a notice from BudgetAir that they would be charging me $100 administration fees for each cancellation...I don't think thats reasonable and doesn't seem to align with their terms and conditions.
I have since rebooked more expensive flights with Qantas/Emirates via Dubai. I have put in a claim for the difference through the credit card insurance (Chubb) and they are 'considering' it. I don't expect anything back, but it would be nice.
Gosh, we had to do similar with Cathay when our cruise prevented transit through HK. I never thought of claiming the difference for the fare I had to book. Hmmm.
 

prf31

Intern
Joined
Nov 5, 2017
Messages
80
My wife and I are supposed to be traveling to Hong Kong, Tokyo and Singapore late next week. Watching and waiting, but growing more concerned by the day. Hotels are all non-refundable 😔 and we will be out ~$500 and some points for the flights.
 
Joined
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Have they changed any of the timings of the flights? If so, you may be able to justify cancelling the flights for full refunds on the flights based on the time change if that is your preference, to not go at all.
 

prf31

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Joined
Nov 5, 2017
Messages
80
Have they changed any of the timings of the flights? If so, you may be able to justify cancelling the flights for full refunds on the flights based on the time change if that is your preference, to not go at all.
Good tip. I booked the trip almost a year ago, so can’t recall, but will check to see if my itinerary now is precisely as it was when I booked.

I read that JL is reducing flights to and from HKG, but our flight is one of the “lucky” ones that hasn’t been cancelled/changed.
 

pauly7

Established Member
Joined
Dec 8, 2004
Messages
4,853
I have just been pulled out of a Bangkok trip, a Mumbai trip and a Singapore trip by one of my employers.

I have a Japan trip on the horizon and suspect that will be pulled as well.
 

amaroo

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Sep 22, 2011
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Will need to keep an eye on Italy and Europe in general. News reports suggesting border restrictions might be just around the corner.
 

Port Power

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Joined
Jan 9, 2016
Messages
90
Qantas
Platinum
I am not cancelling my March trip to Japan as the tour is still going ahead. Return is with Qantas but outward is with Cathay and they are keeping that flight from Perth. Japan will not want to close its borders with the Olympics looming, but I wonder if they will restrict flights from certain countries? I am not really worried about transit-only through HKG, just hoping it will not become an issue for arriving into Japan.
 

Port Power

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Joined
Jan 9, 2016
Messages
90
Qantas
Platinum
Oops! I’ve just received an email from Qantas about changes to my flight from Perth. The PER-HKG flight has been cancelled. Not HKG-HND though! So a phone call to Qantas to reschedule on Qantas through Sydney most likely.
 

Pushka

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Jan 26, 2011
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Grrr. We have a cruise booked in July. Starts and ends in Rome. Celebrity will now prevent people boarding if they have been through the affected parts of Italy and everyone who has been in Italy will be required to undergo extensive pre medical checks. That will be the whole damn list of passengers. We don’t have to pay in full until May thank goodness but we are making alternative plans.
 

amaroo

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Sep 22, 2011
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Grrr. We have a cruise booked in July. Starts and ends in Rome. Celebrity will now prevent people boarding if they have been through the affected parts of Italy and everyone who has been in Italy will be required to undergo extensive pre medical checks. That will be the whole damn list of passengers. We don’t have to pay in full until May thank goodness but we are making alternative plans.
Timing is on your side. The cruise adds another level of anxiety over a stock standard FIFO holiday.
 

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