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Have you had to change/cancel travel due to 2019 n-CoV (involuntarily or voluntarily)?

kleoline

Junior Member
Joined
Feb 23, 2009
Messages
30
So the big question, will QF refund a J-class OW Classic award booking based on the 318k points it would cost me to book it today, or the 280k points it cost me back in Aug 2019?
 

glasszon

Member
Joined
Jul 30, 2015
Messages
416
What's the best way to contact SQ? I got a J points booking for MEL-SIN-MLE return in April and unsurprisingly all those flights are cancelled, is there a way to arrange a refund without having to call and wait in the queue for hours?
 
Joined
Sep 20, 2018
Messages
137
A quick search indicates most TI policies don't cover airline or TA insolvencies. Ours certainly doesn't.
TA insolvencies in Australia may be covered by the industry insurance scheme, but not sure if your particular TA would be covered. Worth checking their web site to see about that.
 
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Cruiser elite just posted the email address in the SQ tips and tricks thread. Nip over there.

@glasszon - SQ Tips, Trips and Tales

What's the best way to contact SQ? I got a J points booking for MEL-SIN-MLE return in April and unsurprisingly all those flights are cancelled, is there a way to arrange a refund without having to call and wait in the queue for hours?
 
Last edited:
Joined
Sep 20, 2018
Messages
137
Shout out to Accor and Pullman Melbourne for just agreeing to a full refund on a large non-refundable booking. In total they have agreed to refund on 3 separate rooms for 10 room nights across the lot. That is very decent of them. As many before me have noted, some companies are doing a better job than others of appreciating that they will want/need our business when this is all over.

Just by the way, the comedy show we were going to was cancelled, some or all of our Qantas flights were cancelled (from Canberra and Gold Coast) or had very major changes and 3 of the 5 of us are in quarantine after returning from overseas. Add in the 14 day local quarantine requirement for those returning to Queensland and I reckon it was in the "it was never going to happen" category!
 

drron

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Joined
Jul 4, 2002
Messages
21,732
Well all our UK places have now answered.The only one giving an unconditional refund was Hand Picked Hotels with one of their properties in Bath.Two others will only let us change dates.We're due to be back in October so changed to then.If we don't get there my sister will probably able to use them.
The bad one is an apartment through London Connect.At the moment will allow us to change dates-nothing suitable.But that would cost us 1 nights accommodation.If we just cancel we lose the lot.
 

Flashback

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Oct 29, 2006
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As a data point..... folks had JQ PER-DPS-PER (to start a QR DPS-LON-DPS), JQ cancelled the flight to DPS but not the one back to PER. Called this evening, got straight through and full amount for the JQ booking refunded without any hassle.

Next job......... the QR flights. That won't be quite so easy I don't think.
 

Pushka

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Jan 26, 2011
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Flashback

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As a data point..... all booking.com cancelled bookings (including those that were non-refundable, where the accommodation provider agreed to refund) received within 2 days of request. Hotels.com bookings cancelled 9 days ago still not received. BA bookings cancelled 2 weeks ago still not received.
 

Flashback

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Finally had a (placeholder) response from QR, took 8 days to acknowledge the refund request. It's more than I've had from BA though, 2 weeks gone and still no notification to even say they're processing my refund request.

Qatar said:
Dear Valued Customer,
Thank you for submitting a request for a refund or a travel voucher to Qatar Airways. Your case is in process.
We understand your worry during this time, especially as original travel dates approach, then pass. Rest assured that as long as your request was received at least 72 hours before departure, it will go through as expected. All requests will be processed within 2-4 weeks of receiving them, on a first-in, first-out basis.
While you cannot reply to this email, you can request any further services you need at Submit a request – Qatar Airways Support.

We remain grateful to you for your understanding and loyalty and we look forward to welcoming you onboard when the moment is right.

Sincerely,
Qatar Airways
 

Flashback

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Finally had a (placeholder) response from QR, took 8 days to acknowledge the refund request. It's more than I've had from BA though, 2 weeks gone and still no notification to even say they're processing my refund request.
Well, I was too optimistic. I've now received a voucher (not a refund, as I requested quoting EU261/2004 and their CoC 11.3). Guess I'll have to call and go through that fun as they clearly can't read the text that was written in the ticket.

Note the voucher is issued in QAR (with 10% bonus added) and FYI here are the T&C:
You have up to one year to use the voucher, and can book your travel within a period for up to one further year after.
If you decide to rebook to your original travel destination, don’t worry about any difference in fare; we will try and book you with the same fare class. If you change your plans and decide you would like to travel somewhere else, you can use the same voucher for your new destination.
 

wrldtrvllr

Member
Joined
Jan 4, 2008
Messages
167
Finally had a (placeholder) response from QR, took 8 days to acknowledge the refund request. It's more than I've had from BA though, 2 weeks gone and still no notification to even say they're processing my refund request.
I got a response overnight from QR as well - about 6 days after request submitted. I too requested refund for partially flown ticket - be interesting to see what they offer considering one segment was cancelled by them...
 

Flashback

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I got a response overnight from QR as well - about 6 days after request submitted. I too requested refund for partially flown ticket - be interesting to see what they offer considering one segment was cancelled by them...
It seems like they put in a massive shift yesterday, lots of reports of people receiving responses from them and/or vouchers. Now I need to decide whether I can be bothered to spend the time calling them to force the issue on the refund........ or whether I just keep the voucher. Guess I need to think about when I might be able to use it, compare fare prices to then and then make a decision.
 

clifford

Established Member
Joined
Jul 6, 2004
Messages
1,821
It's more than I've had from BA though, 2 weeks gone and still no notification to even say they're processing my refund request.
Was the flight cancelled by BA, or did you cancel the ticket?

I've now received cash/avios refunds from BA, for for three requests I made 2-3 weeks ago. One flight (paid ticket) was cancelled by BA and I applied for a cash refund using their online form. I noticed the cash back in my credit card account today. The other two bookings were avios award booking which I cancelled using the online "JavaScript workaround" method, and the avios were refunded immediately, with the cash (minus cancellation fee) taking a couple of days to be returned.

This was so much better than the experience I've had with Qantas, where I online cancelled a CGK-SYD business class award three weeks ago. Not a peep out of Qantas. I guess I'll have to ring them at some stage.

I've also cancelled a couple of tickets with Aegean (A3) and a couple of tix with UK train companies, and the money has come back within 2-3 weeks.

I'm also going to have to cancel some Oman Air paid business class tickets, but I'm not looking forward to that process!
 

Flashback

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Was the flight cancelled by BA, or did you cancel the ticket?

I've now received cash/avios refunds from BA, for for three requests I made 2-3 weeks ago. One flight (paid ticket) was cancelled by BA and I applied for a cash refund using their online form. I noticed the cash back in my credit card account today. The other two bookings were avios award booking which I cancelled using the online "JavaScript workaround" method, and the avios were refunded immediately, with the cash (minus cancellation fee) taking a couple of days to be returned.

This was so much better than the experience I've had with Qantas, where I online cancelled a CGK-SYD business class award three weeks ago. Not a peep out of Qantas. I guess I'll have to ring them at some stage.

I've also cancelled a couple of tickets with Aegean (A3) and a couple of tix with UK train companies, and the money has come back within 2-3 weeks.

I'm also going to have to cancel some Oman Air paid business class tickets, but I'm not looking forward to that process!
Mixture of:
  1. Used the book with confidence guarantee to not take a flight scheduled the next day, eVoucher request submitted for that one (as refund not available under that guarantee) - submitted using online eVoucher form
  2. Cash booking reduced with Avios, BA cancelled 1 flight in the booking (which entitles to a full refund) - submitted using Javascript workaround to get the cash refund page
  3. BA Avios booking, BA cancelled all flights - phoned in as Javascript workaround wouldn't work
  4. Avios booking using Lloyds upgrade voucher, BA cancelled all flights - phoned in as Javascript workaround wouldn't work
  5. OnBusiness booking, BA cancelled all flights - phoned in as Javascript workaround wouldn't work
I was surprised at Jetstar, positioning flights my folks had to come over here (connecting to an ex-DPS QR flight to LON) - 1 flight cancelled, but when called up straight through and full amount refunded. Pleasantly surprised.
 

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