On the phone now (rang the 1300 number). Started at 5:50 BNE time. Catherine (Kathryn?) answered and had no idea about the Any Seat Award in U class. She asked why I couldn't book it online, so I gave her the spiel. Gave her the RoQ card number and she has me on hold whilst she reads it (so obviously not had one before). She has come back and said that it isn't possible, after checking with her supervisor. Gave her my last JASA booking reloc and she confirmed that it was done as an Any Seat Award but she can't do them now as her Supervisor has said that it can't be done. Call terminated at my request after 12 minutes.
HUACA, take 2 @ 6.02pm. Got Jenny in Melbourne who knew what I wanted and was aghast that another CSA (and Supervisor) didn't know about these - whilst she hadn't done one in a while, she didn't need the RoQ number. Chatted more than we did work (and the system hung on the first attempt, so she had to re-start) - booking finalised at 6.15pm.
Both knew that these bookings were going from 1 July