Flybuys Targeted Bonus Promotions

drron

Veteran Member
Joined
Jul 4, 2002
Posts
30,171
Yesterday I was able to contact Flybuys by phone - they don't operate on weekends and only until 5pm AEDT on weekdays. So after nearl 1.5 hours wait I related my experience to the Rep. He told me that they know they have a problems with emails so just ignore the emails.
But I said on my activated offers list on both the website and app the 4 week offer has disappeared even though I have a docket from 19/11 that I completed week 1. He said excuse me can you wait while I investigate. On his return the answer was that is a known problem with our website and app but if you have confirmation on a docket the offer is still active. I am pretty confident that I will be ringing back at some stage because it looks like their IT system is worse than QF.

As an inside I had to contact SQ because I had an email from them saying I hadn't completed ticketing on an award booking I cancelled 2 months ago. After 30 minutes waiting for FB I decided to use chat on the SQ website -that also now doesn't operate on weekends. I am sure you know where this is going. Yes the chat function sprang to life just as the Flybuys rep came on the phone.
 

RAM

Established Member
Joined
Jan 30, 2011
Posts
3,289
Yesterday I was able to contact Flybuys by phone - they don't operate on weekends and only until 5pm AEDT on weekdays. So after nearl 1.5 hours wait I related my experience to the Rep. He told me that they know they have a problems with emails so just ignore the emails.
But I said on my activated offers list on both the website and app the 4 week offer has disappeared even though I have a docket from 19/11 that I completed week 1. He said excuse me can you wait while I investigate. On his return the answer was that is a known problem with our website and app but if you have confirmation on a docket the offer is still active. I am pretty confident that I will be ringing back at some stage because it looks like their IT system is worse than QF.

As an inside I had to contact SQ because I had an email from them saying I hadn't completed ticketing on an award booking I cancelled 2 months ago. After 30 minutes waiting for FB I decided to use chat on the SQ website -that also now doesn't operate on weekends. I am sure you know where this is going. Yes the chat function sprang to life just as the Flybuys rep came on the phone.
Decisions, decisions - which did you prioritise?

Just did an old email purge and decided NOT to delete a FB redemption email from 2007. Ah, the good old days - $20 Coles voucher @ 2,500 FB points - from the pre-enhancement days.
 
Sponsored Post

Struggling to use your Frequent Flyer Points?

Award Flight Assist takes the hard work out of finding award availability and redeeming your frequent flyer or credit card points for flights.

Using their expert knowledge and specialised tools, the Award Flight Assist team at Frequent Flyer Solutions will help you book a great trip that maximises the value for your points.

kyle

Established Member
Joined
Mar 8, 2006
Posts
1,508
But I said on my activated offers list on both the website and app the 4 week offer has disappeared even though I have a docket from 19/11 that I completed week 1. He said excuse me can you wait while I investigate. On his return the answer was that is a known problem with our website and app but if you have confirmation on a docket the offer is still active. I am pretty confident that I will be ringing back at some stage because it looks like their IT system is worse than QF.

It's been like that for years. The 4 week offer will disappear after the last day of the week, then reappear on the Wednesday (or Thursday).
Post automatically merged:

Decisions, decisions - which did you prioritise?

Just did an old email purge and decided NOT to delete a FB redemption email from 2007. Ah, the good old days - $20 Coles voucher @ 2,500 FB points - from the pre-enhancement days.

Or go way back further and it's $20 or $25 per point.
 

rurounimaikeru

Junior Member
Joined
Oct 30, 2021
Posts
32
Does anyone know if flybuys->Velocity redemption bonus has been started again or likely to?
I've seen VFF partner bonus redemptions, but used to be good 15-25% bonus with flybuys.?
 

MooTime

Established Member
Joined
Mar 1, 2019
Posts
1,214
Qantas
Gold
Virgin
Platinum
Does anyone know if flybuys->Velocity redemption bonus has been started again or likely to?
I've seen VFF partner bonus redemptions, but used to be good 15-25% bonus with flybuys.?
That 15-25% bonus was around when 2000 FB's would gain you just 870 VFF....so the bonus would get you 2000 FBs for 1000VFF points.

Now it's standard every redemption is 2000 FB's to 1000 VFF. No need for the bonus offers.

All I've seen is redeeming FB's to VFFF are for entries into competitions to win Million points etc etc. Which I participate in.
 

RAM

Established Member
Joined
Jan 30, 2011
Posts
3,289
Our accounts still getting different 40x points offers ($70, $80 or $90 one off spend). No interest, happy to keep the $50 spend 4 wk 10ks.

Some odd new products appearing in Coles given some of the 'bonus points offers' in the last few weeks.
 

drron

Veteran Member
Joined
Jul 4, 2002
Posts
30,171
Yesterday I was able to contact Flybuys by phone - they don't operate on weekends and only until 5pm AEDT on weekdays. So after nearl 1.5 hours wait I related my experience to the Rep. He told me that they know they have a problems with emails so just ignore the emails.
But I said on my activated offers list on both the website and app the 4 week offer has disappeared even though I have a docket from 19/11 that I completed week 1. He said excuse me can you wait while I investigate. On his return the answer was that is a known problem with our website and app but if you have confirmation on a docket the offer is still active. I am pretty confident that I will be ringing back at some stage because it looks like their IT system is worse than QF.

As an inside I had to contact SQ because I had an email from them saying I hadn't completed ticketing on an award booking I cancelled 2 months ago. After 30 minutes waiting for FB I decided to use chat on the SQ website -that also now doesn't operate on weekends. I am sure you know where this is going. Yes the chat function sprang to life just as the Flybuys rep came on the phone.
So I rang back again today as the Week 2 qualifying shop didn't appear and as well the offer which had reappeared in my offers disappeared again today.
The phones must be ringing hot because when the machine answered the first thing after Welcome to Flybuys was do you want an SMS sent with our email contact.In just a couple of seconds was An SMS has been sent.

So I emailed. And the automated reply is -
Thank you for your email.

We will endeavour to respond to your email within the next 5 business days.

If the matter is urgent please call 13 11 16.

Now having already called that number so now is decision time. do I make a qualifying spend this week in the hope things will be fixed within 5 business days - ie next week.
 

RAM

Established Member
Joined
Jan 30, 2011
Posts
3,289
So I rang back again today as the Week 2 qualifying shop didn't appear and as well the offer which had reappeared in my offers disappeared again today.
The phones must be ringing hot because when the machine answered the first thing after Welcome to Flybuys was do you want an SMS sent with our email contact.In just a couple of seconds was An SMS has been sent.

So I emailed. And the automated reply is -
Thank you for your email.

We will endeavour to respond to your email within the next 5 business days.

If the matter is urgent please call 13 11 16.

Now having already called that number so now is decision time. do I make a qualifying spend this week in the hope things will be fixed within 5 business days - ie next week.
Same issue with one of our family's accounts.

Have a close look at the docket.

The 'offending' account docket clearly displays the FlyBuys number on it (so proof we did scan the card) but did not have the 'Congratulations only two weeks to go message.

The 'compliant' account docket both displays the Flybuys number (not far below total cost) as well as the 'Congratulations' section lower down.

As long as your docket has the Flybuys number showing = proof you scanned your card & should be no issue if you do need to get it fixed after two more weeks shopping completed.
 

oz_mark

Enthusiast
Joined
Jun 30, 2002
Posts
19,952
The four week promotions
So I rang back again today as the Week 2 qualifying shop didn't appear and as well the offer which had reappeared in my offers disappeared again today.
The phones must be ringing hot because when the machine answered the first thing after Welcome to Flybuys was do you want an SMS sent with our email contact.In just a couple of seconds was An SMS has been sent.

The 4 week offers disappear from the offers section every week. They return Wednesday or Thursday if you have achieved all the shops to date.
 

drron

Veteran Member
Joined
Jul 4, 2002
Posts
30,171
The four week promotions


The 4 week offers disappear from the offers section every week. They return Wednesday or Thursday if you have achieved all the shops to date.
But both mrsdrron and I have also had 2 of the 4day offers of 2000 bonus points for $70 shops as well not posting going back 2 weeks.
Sorry their IT dept' is just hopeless.
 

RAM

Established Member
Joined
Jan 30, 2011
Posts
3,289
But both mrsdrron and I have also had 2 of the 4day offers of 2000 bonus points for $70 shops as well not posting going back 2 weeks.
Sorry their IT dept' is just hopeless.
Peanuts, monkeys & nepotism.
 

GSP

Established Member
Joined
Jun 17, 2016
Posts
1,360
All accounts received an offer for 5k FB points for signing up to Coles Plus. Looks to be $19 per month with the benefits being double FB points on standard shop, some free delivery options on $50 spend and a free monthly trial. To get the points, you must pay the $19 for one month (therefore two months including the first free month). If one values 5000 points at $25 at a minimum you are marginally in front but a bit of hassle.

Additionally a few accounts had 4k FB points for using FlyPay. I signed this up for 2 accounts and met the criteria a few weeks back and are still awaiting points. I did the same a few months back and received the points so will wait a bit longer - not sure if others took this offer up and have been paid or not.
 

exceladdict

Established Member
Joined
Mar 26, 2014
Posts
3,154
Qantas
Gold
Virgin
Gold
Collect 1,500 bonus points
Spend $140 in one shop at Coles!

OR

Collect 3,000 bonus points
Spend $180 in one shop at Coles instead!

Time to stock up on a few things that are on sale, so might actually go for the $180 target. Then it's time for a break.
 

MooTime

Established Member
Joined
Mar 1, 2019
Posts
1,214
Qantas
Gold
Virgin
Platinum
Collect 1,500 bonus points
Spend $140 in one shop at Coles!

OR

Collect 3,000 bonus points
Spend $180 in one shop at Coles instead!

Time to stock up on a few things that are on sale, so might actually go for the $180 target. Then it's time for a break.
I got nothing from either side of the wall atm, but your offers seems rather low ball.

I thought they'd flood us with offers as the spend at pre-xmas usually higher. maybe their data says otherwise, or juicy offers not req'd pre-xmas.
 

exceladdict

Established Member
Joined
Mar 26, 2014
Posts
3,154
Qantas
Gold
Virgin
Gold
I got nothing from either side of the wall atm, but your offers seems rather low ball.

I thought they'd flood us with offers as the spend at pre-xmas usually higher. maybe their data says otherwise, or juicy offers not req'd pre-xmas.
Yeah, I seem to recall super-targets last year. The 3000 for $180 is ~8% but better than nothing as, I figure like most, I have some big xmas shops.
 

drron

Veteran Member
Joined
Jul 4, 2002
Posts
30,171
Since complaining neither of us has received an offer.We used to get the 2000 points offer every week.
However The FB IT is absolutely pathetic. EDR runs rings around them. Points in the account within a few minutes and bonus offers at least on products we actually buy.
 

Vic

Established Member
Joined
Jan 31, 2017
Posts
1,161
Just seeking thoughts and experience on an offer T&C. This is spend $30 at Liquorland, if you spend at coles on the same day for 1000 points. (good offer than triggered with a $2 coles spend.

Now I have to spend the qualifying amount on the same day I shop at coles. NB does not say the same transaction for Liquorland

Offer redeemable once per day, and "one redeemption per account per day"

My second attempt hasn't triggered the bonus points.
Is it one per account, only?
The liquor land spend was in two transactions. but activity statement is showing the correct value in one transaction for the day.

What do you reckon the problem is?
 

MooTime

Established Member
Joined
Mar 1, 2019
Posts
1,214
Qantas
Gold
Virgin
Platinum
Just seeking thoughts and experience on an offer T&C. This is spend $30 at Liquorland, if you spend at coles on the same day for 1000 points. (good offer than triggered with a $2 coles spend.

Now I have to spend the qualifying amount on the same day I shop at coles. NB does not say the same transaction for Liquorland

Offer redeemable once per day, and "one redeemption per account per day"

My second attempt hasn't triggered the bonus points.
Is it one per account, only?
The liquor land spend was in two transactions. but activity statement is showing the correct value in one transaction for the day.

What do you reckon the problem is?
Not sure, I saw this offer, but never took it up. was reasonable offer though.

Have a FB spend $130 for 5200pts, nice 20%+ deal, but bought the WW gift cards for bonus points last week, but geez I get seldom good deals with WW.
Think I'll hit this FB deal.
 

NoName

Established Member
Joined
Aug 1, 2012
Posts
2,046
Just seeking thoughts and experience on an offer T&C. This is spend $30 at Liquorland, if you spend at coles on the same day for 1000 points. (good offer than triggered with a $2 coles spend.

Now I have to spend the qualifying amount on the same day I shop at coles. NB does not say the same transaction for Liquorland

Offer redeemable once per day, and "one redeemption per account per day"

My second attempt hasn't triggered the bonus points.
Is it one per account, only?
The liquor land spend was in two transactions. but activity statement is showing the correct value in one transaction for the day.

What do you reckon the problem is?

I had this same offer on two accounts except 1,500pts for a $50 Liquorland spend (plus shop at coles same day).

Used it twice on each account with no issues. Was in one transaction each time though.
 
Top