Flybuys Dollars REDEEM Alert INFO 2020! | Australian Frequent Flyer
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Flybuys Dollars REDEEM Alert INFO 2020!

PLANT

Established Member
Joined
Jan 23, 2005
Messages
3,005
Hi all,

Found out the following today after being a Flybuys member for 10+ years and as a result of losing free for life Coles Black card when Citi took over and said no use of CC:

1. If you have a Coles financial service linked to Flybuys you will get prompted, ever time to use $10 Flybuys dollars at register, if $$$$ in account.

2. This stopped when lost CC card and only way to use Flybuys dollars is call Flybuys and convert points to dollars!

3. You also need a PIN number attached to Flybuys card to use dollars when not prompted.

4. You are not restricted to $10 only Flybuys dollars off but can use whatever dollars you choose!!!! No pre spend required.

5. Flybuys card must be swiped once yearly or will be closed automatically.

6. You can convert Flybuys dollars to points if required.

7. Conversation can take 30 minutes but I found 10 minutes should be in account.

8. Alcohol can be purchased with Flybuys in store.

9. Kmart Auto/mycar and Target can still pay for items with Flybuys dollars.

Feel free to add to list all.
 

rainbowgirl

Established Member
Joined
Jan 17, 2012
Messages
3,212
You can convert points to flybuys dollars online. You don't have to phone flybuys call centre. Go to the rewards section of your flybuys account. You can probably use the app to convert points as well but don't use the app so I can't be certain.

Using the flybuys dollars as a payment method means it's easier to qualify for targeted offers. The previous automatic $10 off meant it worked as a discount, not a payment method and therefore you needed to get more groceries to qualify for the targeted offers, as the target amount isn't calculated until all discounts have been applied.

I've never heard of flybuys dollars being converted back to points. That might be a new feature.
 

deejo77

Active Member
Joined
Feb 5, 2012
Messages
935
App for the conversion

Once points are redeemed for $$ we have never been able to move them back - interesting if that is a new feature
 

PLANT

Established Member
Joined
Jan 23, 2005
Messages
3,005
The guy at Flybuys I spoke to said there was, when I directly asked can I convert $ to points if need be.
He could be wrong but he said it can be done.

I can supply my Flybuys number to check the recorded call if need be?
 
Joined
Mar 3, 2013
Messages
266
The guy at Flybuys I spoke to said there was, when I directly asked can I convert $ to points if need be.
He could be wrong but he said it can be done.

I can supply my Flybuys number to check the recorded call if need be?
Thanks. If you could send us your member number via private message that would be appreciated.
 
Joined
Mar 3, 2013
Messages
266
Thanks. If you could send us your member number via private message that would be appreciated.
Thanks so much for this; we've checked the call recording and we've confirmed that the agent did incorrectly provide this information to you - we're sorry for this confusion. We confirm our previous advice that it is not possible to convert flybuys dollars back to points.
 

Harthagan

Member
Joined
Nov 18, 2018
Messages
404
4. You are not restricted to $10 only Flybuys dollars off but can use whatever dollars you choose!!!! No pre spend required.
How do you do this? Using the app u can only convert into multiples of 10 flybuys dollars.
 

rainbowgirl

Established Member
Joined
Jan 17, 2012
Messages
3,212
How do you do this? Using the app u can only convert into multiples of 10 flybuys dollars.

Conversion is in $10 increments only.

When you want to use flybuys dollars as a payment method at Coles or other participating stores, you can nominate the exact amount you want to spend. For example, if you're doing a quick trip to Coles and your transaction total is $5 you can pay all of that in flybuys dollars and have $5 of flybuys dollars left on your card to use at a future time.
 

Harthagan

Member
Joined
Nov 18, 2018
Messages
404
Conversion is in $10 increments only.

When you want to use flybuys dollars as a payment method at Coles or other participating stores, you can nominate the exact amount you want to spend. For example, if you're doing a quick trip to Coles and your transaction total is $5 you can pay all of that in flybuys dollars and have $5 of flybuys dollars left on your card to use at a future time.
Yeah I misread the OP and thought it was saying you can convert any amount of points you want at a time, instead of in $10 increments.
 

Harthagan

Member
Joined
Nov 18, 2018
Messages
404
Anyone know if there exists the ability to use flybuys $ for online purchases? As far as I can tell it's not possible.
 

deejo77

Active Member
Joined
Feb 5, 2012
Messages
935
Nope you physically have to swipe card like eftpos.
unlike Woolworths’s rewards - that’s why they have been stolen a lot in the last 2 years
 

PLANT

Established Member
Joined
Jan 23, 2005
Messages
3,005
I'm having trouble determining how many dollars I have on mobile with no app....I logged into account on mobile but still cannot find amount?
 

rainbowgirl

Established Member
Joined
Jan 17, 2012
Messages
3,212
The balance updates for flybuys dollars appears to go to a different website to check the balance. I'm guessing there's reasons for this.

I've always had trouble finding the on card flybuys dollars balance. It's not really instinctive to find like most functions. In order to get the balance you've got to go through a series of menus in different sections of the web page. I think the menu system needs improving.
 
Joined
Mar 3, 2013
Messages
266
The balance updates for flybuys dollars appears to go to a different website to check the balance. I'm guessing there's reasons for this.

I've always had trouble finding the on card flybuys dollars balance. It's not really instinctive to find like most functions. In order to get the balance you've got to go through a series of menus in different sections of the web page. I think the menu system needs improving.
Thanks for your feedback - per the above, choose My Account, then Account Details. Under flybuys Dollars choose "View your current balance".
 

PLANT

Established Member
Joined
Jan 23, 2005
Messages
3,005
Again I rang and told cannot currently do it on the mobile without the app installed.
No webpage via mobile?
They said working on it at moment as identified issue.
They verbally told me.
The Press numbers on the phone, on calling Flybuys, did not work either.

Edit: Did what said above and works on mobile em page got it!
 
Last edited:

Harthagan

Member
Joined
Nov 18, 2018
Messages
404
Thanks for your feedback - per the above, choose My Account, then Account Details. Under flybuys Dollars choose "View your current balance".
How do you find it in the app. All it shows me is fuel offer preference and email preferences.
 

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