Answered - Flybuys and eBayPlus | Australian Frequent Flyer
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Answered Flybuys and eBayPlus

AisleSeat

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I renewed my eBay Plus membership as I got good value from it.

As an eBay Plus member you're supposed to get 1FB/$ too.

However, they're only giving 1FB/$2 as I discovered over the last few days (which is the none-eBayPlus rate)

Did a quick dig and it seems this has been going for a while and people are getting fobbed off by both @flybuys and eBay.

Anyone experienced this?

I also didn't receive the correct basic rate. Spent $50, got 23 points, so that's not even 1FB/$2 anyway.
 
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flybuys

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Mar 3, 2013
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I renewed my eBay Plus membership as I got good value from it.

As an eBay Plus member you're supposed to get 1FB/$ too.

However, they're only giving 1FB/$2 as I discovered over the last few days (which is the none-eBayPlus rate)

Did a quick dig and it seems this has been going for a while and people are getting fobbed off by both @flybuys and eBay.

Anyone experienced this?

I also didn't receive the correct basic rate. Spent $50, got 23 points, so that's not even 1FB/$2 anyway.
Apologies for this. We're aware of this issue for eBay Plus members and are liaising with eBay to have this rectified.
 

AisleSeat

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I renewed my eBay Plus membership as I got good value from it.

As an eBay Plus member you're supposed to get 1FB/$ too.

However, they're only giving 1FB/$2 as I discovered over the last few days (which is the none-eBayPlus rate)

Did a quick dig and it seems this has been going for a while and people are getting fobbed off by both @flybuys and eBay.

Anyone experienced this?

I also didn't receive the correct basic rate. Spent $50, got 23 points, so that's not even 1FB/$2 anyway.
Seems bonus points are trickling in now. Received 3 separate transactions of 15 + 4 + 4 so far. Still 4 short. Or if it's being calculated per item purchased, then it's 2 short.
 
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AisleSeat

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Seems bonus points are trickling in now. Received 3 separate transactions of 15 + 4 + 4 so far. Still 4 short. Or if it's being calculated per item purchased, then it's 2 short.
@flybuys That's great these missing points are now coming in, but it looks like eBay have simply awarded double what I was initially awarded back in August, which is incorrect.
 

flybuys

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@flybuys That's great these missing points are now coming in, but it looks like eBay have simply awarded double what I was initially awarded back in August, which is incorrect.
We're happy to query this with eBay - if you could itemise the transactions (specifically the amounts), that would help - feel free to send a private message.
 

AisleSeat

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We're happy to query this with eBay - if you could itemise the transactions (specifically the amounts), that would help - feel free to send a private message.
Thanks, will do. Including FB number etc?
 

AisleSeat

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Sorry to hear this; we'll follow up with eBay.
Just checking in. I suppose having heard nothing, eBay has not responded yet? This seems rather poor.

A benefit of being part of the eBay+ program is not being delivered. Seems ACCC should come and wave a big stick at both eBay and flybuys.
 
Last edited:

flybuys

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Just checking in. I suppose having heard nothing, eBay has not responded yet? This seems rather poor.

A benefit of being part of the eBay+ program is not being delivered. Seems ACCC should come and wave a big stick at both eBay and flybuys.
We take very seriously our responsibility to honour all the offers we make. We sincerely regret the delays and the inconvenience to you and other affected members in rectifying this issue in conjunction with eBay.
 

AisleSeat

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We take very seriously our responsibility to honour all the offers we make. We sincerely regret the delays and the inconvenience to you and other affected members in rectifying this issue in conjunction with eBay.
Thanks for the prompt reply. I contacted eBay about it as well and the person I chatted to said it's the first time they've heard of this particular issue.
 

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