Flights taken on review date - SCs post to current year or next review year?

[Jurahn]

Just wondering if SCs for flights taken ON your review date are included in the current year or if they would count towards requalifying for the next year? I have just hit Gold (woohooo!!! and many, many thanks to forum rep Virgin Australia for their assistance in an issue I was having re this) and I will earn enough SCs over the next 12 months to retain Gold. However I am looking at taking a trip in J to the US in November 2013 (returning December) and want the SCs from that trip to count towards the following year's requalifying for Gold (won't get anywhere near Platinum LOL, so status upgrade isn't an issue!). So if I take the first leg of the trip on my review date of 14 November, would those SCs go towards the following year, or would I need to wait until 15 November for my membership year to kick off again?

In the Velocity T & Cs, Review Date means "the date 12 months after" you change or requalify for status (so does that mean 14 Nov 2012 to 13 Nov 2013?), under Status Credits it mentions "the total number of SCs earned during the previous 12 months" and eligible sectors refers to "the required number of Eligible Sectors you need to fly before your Review Date". On my Velocity account, it lists the Additional Status Credits and Eligible Sectors to maintain Gold "by 14 Nov 2013", so it's not exactly clear whether it includes that date or not!

Would be interested to hear from anyone who has flown on their review date, what their experience has been with the allocation of SCs.

 

[sumthinfornuthin]

Ring velocity and ask would be the best bet

 

[ms1]

Just to share my 2 cents.

I took a flight on October 15th which took me to platinum. That SC's took 2 days to post to my account on October 17th. I also took a flight on October 16th. The October 16th flight ended up counted towards the prior year. I rang Velocity to explain that it should count towards the new membership year but they didn't understand what I was saying so I just gave up.

 

[Jurahn]

Thanks for the replies - yes, I will check with Velocity, but thought I'd ask here first as people's actual experience of what happens in a certain situation can be very different to what you're told by the Velocity staff - depending on who you talk to, you can get a different answer each time!

ms1, that seems to be a common issue when changing status levels, a number of people have complained about it on this forum, but I don't know whether any of them have had any success with getting the SCs "reallocated" towards their new membership year.

With the membership year review date, it's a little different, seeing as it's an automatic review (triggered by date) to see whether or not you've done enough in the 12 months leading up to that date to keep your current status, although it's quite possible the same problem you experienced could occur - my plan was to take a domestic flight on 14 November, then an international one on 15 November, but if the membership year review process takes a few days to go through on the Velocity system and somehow the SCs for those flights end up being included in the prior membership year, rather than the new one, I wouldn't be very happy! I'll have to give Velocity a call, or maybe send across an email and see what they say!

 

[muppet]

Thanks for the replies - yes, I will check with Velocity, but thought I'd ask here first as people's actual experience of what happens in a certain situation can be very different to what you're told by the Velocity staff - depending on who you talk to, you can get a different answer each time!

ms1, that seems to be a common issue when changing status levels, a number of people have complained about it on this forum, but I don't know whether any of them have had any success with getting the SCs "reallocated" towards their new membership year.

With the membership year review date, it's a little different, seeing as it's an automatic review (triggered by date) to see whether or not you've done enough in the 12 months leading up to that date to keep your current status, although it's quite possible the same problem you experienced could occur - my plan was to take a domestic flight on 14 November, then an international one on 15 November, but if the membership year review process takes a few days to go through on the Velocity system and somehow the SCs for those flights end up being included in the prior membership year, rather than the new one, I wouldn't be very happy! I'll have to give Velocity a call, or maybe send across an email and see what they say!

Yep i took a flight on the date and it counted in the previous qual period.

 

[StevePER]

I took a flight on October 15th which took me to platinum. That SC's took 2 days to post to my account on October 17th. I also took a flight on October 16th. The October 16th flight ended up counted towards the prior year. I rang Velocity to explain that it should count towards the new membership year but they didn't understand what I was saying so I just gave up.

I had something similar and contacted them via the webpage. They have manually adjusted it to credit towards the new year.

 

[ms1]

I had something similar and contacted them via the webpage. They have manually adjusted it to credit towards the new year.

Can you tell me what you explained to them. I asked them on the phone and they were clueless.

 

[StevePER]

Can you tell me what you explained to them. I asked them on the phone and they were clueless.

I said this:

On October 1 I flew PER-MEL and attained silver. However as the status was not reviewed until October 4, the status credits for my flight on October 3 have not been counted towards maintaining silver. I should require 180 more SCs to retain silver, but the system shows that I still need another 200. Can you please adjust this?

 

[almelb]

You certainly had better luck than me StevePER.
I was in the same situation as you (but in my case went from gold to platinum) and explained the exact same thing but the call centre staff said they were unable to manually adjust status credits to count towards the new year.