Flight Upgrade Request - How do I know? | Australian Frequent Flyer
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Flight Upgrade Request - How do I know?

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Sequel

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Aug 30, 2005
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Tried to request an intl upgrade using points. Followed the links, request upgrade - check box for conditions - submit. Have had a look today and it still gives me the option to upgrade the flight, there doesn't seem to be any indication that I have requested the upgrade. Is this normal? Or should I request upgrade again?
 

Shano

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From manage my bookings, click on the upgrade flight button. It should then list all of your current bookings and show if an upgrade request has been submitted, or if not available due to class booked.
 

Sequel

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Aug 30, 2005
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When I do that, next to the flight I m trying to upgrade, it still has the "request upgrade" button (which I have pressed twice and followed the process).
 

serfty

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Nov 16, 2004
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Click on the Upgrade link and it will show all the flights in the booking along with an action like to the right.

IIRC, If an upgrade has already been successfully requested, the action will read something like "Cancel Upgrade".
 

Sequel

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Aug 30, 2005
Messages
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Sunday 22 Jul 07 Jakarta Sydney Upgrade to: Business Points: 15,000 Request Upgrade

Have used the "request upgrade" link twice now with no change. Other flights in the itinerary also have "request upgrade", "upgrade not available" (for SQ leg) and "contact your travel advisor" (for wait-listed flight). Maybe needs a call to the service centre.
 

NM

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Time to call QF and ask them if the waitlist is registered and if not to have it registered. This can be done over the phone. In fact, for a paper ticket that is the only way it can be done.
 

Sequel

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Aug 30, 2005
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Just had the call centre phone me! Turns out the TA has booked me 2 seats on the SYD-BNE leg (1 full Y, the other a wait listed discount fare), and QF need one of those cancelled before the booking can be adjusted - ie. an upgrade request put in.
 

NM

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Sequel said:
Just had the call centre phone me! Turns out the TA has booked me 2 seats on the SYD-BNE leg (1 full Y, the other a wait listed discount fare), and QF need one of those cancelled before the booking can be adjusted - ie. an upgrade request put in.
Ahh, now that explains why the on-line process was not working.
 
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