Flight Upgrade Request - How do I know?

Status
Not open for further replies.

Sequel

Member
Joined
Aug 30, 2005
Messages
476
Points
10
Tried to request an intl upgrade using points. Followed the links, request upgrade - check box for conditions - submit. Have had a look today and it still gives me the option to upgrade the flight, there doesn't seem to be any indication that I have requested the upgrade. Is this normal? Or should I request upgrade again?
 
Get paid up to 25% in real cash from your everyday purchases from leading companies such as Virgin Australia, Booking.com, Coles, Apple, Microsoft and much more. Free to join and no catches!

AFF Supporters can remove this and all advertisements

Shano

Established Member
Joined
Aug 17, 2006
Messages
1,244
Points
10
From manage my bookings, click on the upgrade flight button. It should then list all of your current bookings and show if an upgrade request has been submitted, or if not available due to class booked.
 

Sequel

Member
Joined
Aug 30, 2005
Messages
476
Points
10
When I do that, next to the flight I m trying to upgrade, it still has the "request upgrade" button (which I have pressed twice and followed the process).
 

serfty

Veteran Member
Moderator
Joined
Nov 16, 2004
Messages
43,704
Solutions
12
Points
3,300
Qantas
Platinum
Virgin
Platinum
Click on the Upgrade link and it will show all the flights in the booking along with an action like to the right.

IIRC, If an upgrade has already been successfully requested, the action will read something like "Cancel Upgrade".
 

Sequel

Member
Joined
Aug 30, 2005
Messages
476
Points
10
Sunday 22 Jul 07 Jakarta Sydney Upgrade to: Business Points: 15,000 Request Upgrade

Have used the "request upgrade" link twice now with no change. Other flights in the itinerary also have "request upgrade", "upgrade not available" (for SQ leg) and "contact your travel advisor" (for wait-listed flight). Maybe needs a call to the service centre.
 

NM

Enthusiast
Moderator
Joined
Aug 27, 2004
Messages
16,461
Points
1,295
Qantas
LT Gold
Virgin
Red
Time to call QF and ask them if the waitlist is registered and if not to have it registered. This can be done over the phone. In fact, for a paper ticket that is the only way it can be done.
 

Sequel

Member
Joined
Aug 30, 2005
Messages
476
Points
10
Phoned QF call center and they have manually entered the request.
 

Sequel

Member
Joined
Aug 30, 2005
Messages
476
Points
10
Just had the call centre phone me! Turns out the TA has booked me 2 seats on the SYD-BNE leg (1 full Y, the other a wait listed discount fare), and QF need one of those cancelled before the booking can be adjusted - ie. an upgrade request put in.
 

NM

Enthusiast
Moderator
Joined
Aug 27, 2004
Messages
16,461
Points
1,295
Qantas
LT Gold
Virgin
Red
Sequel said:
Just had the call centre phone me! Turns out the TA has booked me 2 seats on the SYD-BNE leg (1 full Y, the other a wait listed discount fare), and QF need one of those cancelled before the booking can be adjusted - ie. an upgrade request put in.
Ahh, now that explains why the on-line process was not working.
 
Status
Not open for further replies.

Enhance your AFF viewing experience!

From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.

And you'll be supporting us so that we can continue to provide this valuable resource :)


Sample AFF with no advertisements? More..

Community Statistics

Threads
87,722
Messages
2,161,778
Members
54,660
Latest member
alicealice
Top