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FINALLY! - Citi launching Citi Prestige with Visa Infinite

Emporium

Junior Member
Joined
Nov 7, 2019
Messages
15
I made a separate thread about this - but I may as well copy and paste in here also....

As some of you may be aware, Citibank Australia have removed product information about the Citi Prestige credit card from their website.

Some assumed the card is soon to be discontinued - but that is not the case. Citibank intend to make the card available to the public again starting from January (currently nobody can apply for the Prestige card).

The bad news is that SEVERAL Citi Prestige benefits are being ELIMINATED (e.g. airport "meet and assist" benefit, complimentary golf course access).

One of the MAJOR benefits Citibank are also eliminating is the complimentary one night at a 4 or 5 star hotel once a year anywhere in the world.

This particular benefit being removed in particular is infuriating, because this benefit alone is valued at around (I would guess) $350. I have personally used my one free night hotel stay at several 5 star hotels including Crown Casino Melbourne & Intercontinental Sydney. This is also a major benefit for those who travel to expensive cities like New York City or Singapore where hotel accommodation is through the roof. Getting a free night at a quality hotel in such expensive cities is a MASSIVE money saver.

Citibank intend on writing to all current Prestige Card holders (about several benefits being eliminated) sometime next month. I informed the CItibank phone representative about my disappointment regarding the complimentary hotel stay benefit coming to an end, and the representative advised me that she will pass on the feedback to her manager.

Considering these changes have not come into place yet and customers have not been informed of the changes in writing - I STRONGLY urge all of you to call Citibank (the Citi Prestige priority phone number is 02 8225 0042) and tell them your thoughts. If enough people call Citibank and let them know that we are not happy with this ballpark $350 benefit being eliminated - they may decide not to go ahead with the change.

Ultimately I am just annoyed with Citibank. This is supposed to be a "prestige" credit card with an annual fee of $700. Citibank seems to want to keep stripping away benefits, and i'm just so sick and tired of it - and don't even think I will keep the credit card in 2020 if Citibank goes ahead with the changes they intend to make (it just won't any longer be worth it for the annual fee I am paying).
 

villemus

Junior Member
Joined
Nov 9, 2010
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Received the email yesterday about the change...

1 night hotel + reduced airport transfer is the 2 benefit I use most.....
 

SOPOOR

Established Member
Joined
Jan 12, 2009
Messages
3,147
apologies if the wrong thread,
been checking my relatives statemetns, they have the fee free for life signature from way back,

can anyone confirm how long its been $2 per 1 QFF point?

I left them on that product because it used to be 1:1

and I checked their physical card and now it says "Citibank Premier" on it
 

Chappelli80

Newbie
Joined
May 26, 2018
Messages
5

Mattg

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Aug 21, 2011
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Well the Citi Prestige card is back on the Citibank website, and there are even bonus point offers available:


Edit: I see there's a lengthy thread about the recent changes to this card here: Several Prestige Credit Card Benefits to be Eliminated Jan 2020 (And I'm Not Happy!)
 
Last edited:

cove

Enthusiast
Joined
Feb 15, 2008
Messages
13,735
I packed it in and will continue with other cards like Amplfy, BW World and 2 Amex cards in Australia. I still run up zillions of points/miles and got sick of Citi Australia downgrades. I still like Citi US.
 
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Checking Citibank online last night it appears GA no longer a transfer partner for pts - is this indeed the case and is that a recent change does anybody know?

Last transfer I did to GA was like 2 years ago and I was going to have another lick to secure flts to DPS for XMAS 2020
 
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Gotta ❤ Citibank - they are always good for a giggle.

Prestige to swap over from VISA to MC - pretty straight forward huh? New MC arrives in mail so all good + 3 Supp cards to Supp holders - a week later another new MC arrives with diff card numbers + 3 Supps for Supp holders - confused? Me to so I call Citi - oh sorry second batch of cards are a mistake just throw them in the bin - pretty straight forward huh?

Week later received letter from Citi - sorry new MCs sent to you are WRONG as these are attached to QF Rewards and not City Rewards - we will send you out new cards - pretty straight forward huh?

Let's wait to see next twist.
 

cove

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Joined
Feb 15, 2008
Messages
13,735
Have avoided that merrygo round for a while now. They gave me an exit interview so I told them some home truths. Their US cards are ok.
 
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i have never paid an annual fee to this day so the 4 x Stay 4 / Pay 3 promos annually are the only reason I retain the card - or is that now back to 2 x free annually?
 

tanky

Newbie
Joined
Sep 16, 2013
Messages
3
Gotta ❤ Citibank - they are always good for a giggle.

Prestige to swap over from VISA to MC - pretty straight forward huh? New MC arrives in mail so all good + 3 Supp cards to Supp holders - a week later another new MC arrives with diff card numbers + 3 Supps for Supp holders - confused? Me to so I call Citi - oh sorry second batch of cards are a mistake just throw them in the bin - pretty straight forward huh?

Week later received letter from Citi - sorry new MCs sent to you are WRONG as these are attached to QF Rewards and not City Rewards - we will send you out new cards - pretty straight forward huh?

Let's wait to see next twist.
Would like to confirm if the MC you received is MC World Elite or just normal MC?
 
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Here is something I did not know re Stay 4 Pay 3 - can only be booked 6mths out:

Greetings from the Citi Prestige Concierge!

Thank you for taking my call earlier. As discussed, 4th Night Free bookings are only available up to 6 months advance. Please send us an email again or call us on December 12, 2021 so we can provide you a quotation for your preferred hotel.

For the mean time, we can help you prepare with your trip as we do have a London destination guide exclusive only for Citi Prestige card holders. We will be glad to send it to you so you can review it at your leisure.

Please let us know if there is anything else that we can help you for now with your upcoming trip.

It has been my pleasure to assist you. Kindly contact me if you need anything further.

Kind regards,
Ericka
Citi Prestige Concierge
 

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