Question - Experience with being Upgraded then Downgraded at Check-in, Late Luggage | Australian Frequent Flyer
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Question Experience with being Upgraded then Downgraded at Check-in, Late Luggage

fijime

Junior Member
Joined
Sep 26, 2012
Messages
21
Hi Everyone,

I have a few questions from the experienced Qantas flyers on this forum. Last week I did a few trips on Qantas - Nadi - Syd - Melb - Tokyo - Syd - Melb - Syd - Nadi. Mind you it was over my anniversary with Qantas FF of which I went from Gold (last 9 years) to Silver - having missed out on 100 points to claim back my Gold. Anyway on my Tokyo - Syd flight I was rewarded a Business Upgrade - but upon check in - i was told my upgrade was not valid and was going to premium economy. I was struggling to understand the qantas rep but she stated $400 voucher of which I need to call up Qantas to get this refunded. Is this normal?

My second question is on the last leg from Melb/Syd - Nadi my luggage was left behind - flight landed in Nadi 4.30pm and the luggage arrived at 9.30pm that night. Is there any compensation from Qantas or this is acceptable practice? Thanks
 

mannej

Senior Member
Joined
Mar 16, 2009
Messages
9,700
1) Was the upgrade a points upgrade?

2) I would have thought that unless you have the receipt for any supplies you had to purchase due to the delayed luggage, trying to claim compensation a week after the event would limit any claim that you may have. You may get some miles out of it but it was only delayed 5 hours in any case.
 

BAM1748

Senior Member
Joined
Jul 22, 2008
Messages
5,664
Re the delay, for a few hour delay I wouldn't be bother trying for anything, It will be more grief than it's worth. How many dollars are you out of pocket for the luggage delay?
 

TheInsider

Established Member
Joined
Jul 7, 2010
Messages
2,360
My second question is on the last leg from Melb/Syd - Nadi my luggage was left behind - flight landed in Nadi 4.30pm and the luggage arrived at 9.30pm that night. Is there any compensation from Qantas or this is acceptable practice? Thanks
Compensation for a 5hr luggage delay?
Just curious, what would you expect? Why does everyone feel entitled to compensation these days, even travel insurance wouldn't kick in for that short amount of time?
 

Hvr

Senior Member
Joined
Jun 27, 2007
Messages
8,982
Qantas
Platinum
Noting that Nadi was your final destination, why would you seek to claim compensation for late luggage? You're home with your own stuff. Surely there's nothing buy?

The cancelled upgrade is another story. Did you get the SMS saying you've been upgraded and then told it wasn't happening at the airport?

How does the $400 voucher come into the story? Lots more information needed to work this part out. Also, were you originally booked in premium economy or economy?
 

TheInsider

Established Member
Joined
Jul 7, 2010
Messages
2,360
The cancelled upgrade is another story. Did you get the SMS saying you've been upgraded and then told it wasn't happening at the airport?
How does the $400 voucher come into the story? Lots more information needed to work this part out. Also, were you originally booked in premium economy or economy?
I'd be assuming he was upgraded to Business then downgraded at the airport to W due to an oversale due to a broken seat. $400 would be a cash refund - as compensation - and points difference would be refunded.
 

RichardMEL

Established Member
Joined
Mar 28, 2014
Messages
4,842
yes $400 voucher seems a bit much as "downgrade" compensation to me.. but who knows?

Reading between the lines it seems like the J upgrade was awarded, but for whatever reasons they had to get that seat back and move the OP to W (Assuming the original booking was in Economy?). This can happen if, for example, another service was cancelled or delayed and paid J pax were moved over and they had to bump out an upgrade. It is possible the $400 is some form of compensation? It's very unclear from the OP's post what went on there. It would be interesting to know how many points were deducted (if any)?)

If on the other hand the pax put in a PAID upgrade bid which was granted, that could be the $400 voucher for the value of the bid put in for J?
 

fijime

Junior Member
Joined
Sep 26, 2012
Messages
21
Tokyo return flight was a point upgrade. In regards to the comments on the late luggage - I dont live in Fiji - my return ticket was the following Friday (different ticket). I do note in some countries there is a time limit on late luggage hence my question if this applies to Qantas. Thanks
 
Joined
Apr 27, 2005
Messages
19,756
Tokyo return flight was a point upgrade. In regards to the comments on the late luggage - I dont live in Fiji - my return ticket was the following Friday (different ticket). I do note in some countries there is a time limit on late luggage hence my question if this applies to Qantas. Thanks
If there is a time limit, it is well in excess of 5 hours. Qantas for example says '24 hours' before compensation kicks in. Your travel insurance may have a different time limit, but 5 hours might just be a bit too early as well.

It depends if you needed to make a genuine purchase of clothing. I arrived in Bangkok once and it was about 35 degrees. I had winter clothes. Cathay gave me about $20 on the spot at the airport, enough to buy a t-shirt and pair of flip-flops. The bags were delivered to the hotel about 3 hours later.
 
Last edited:

SOPOOR

Established Member
Joined
Jan 12, 2009
Messages
2,891
Compensation for a 5hr luggage delay?
Just curious, what would you expect? Why does everyone feel entitled to compensation these days, even travel insurance wouldn't kick in for that short amount of time?
Given by Qantas recent/continuous/consistent horrible and hypocritical service when there has been problems, id be expecting something based on principal
 

nichojo

Junior Member
Joined
Nov 15, 2016
Messages
24
Yep, the other day I was upgraded at T-30 (as Gold) and then downgraded at Lounge. Thankfully someone misconnected and I still ended up up front, but it was not a peaceful time for me.
 

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