Hi Everyone,
I have a few questions from the experienced Qantas flyers on this forum. Last week I did a few trips on Qantas - Nadi - Syd - Melb - Tokyo - Syd - Melb - Syd - Nadi. Mind you it was over my anniversary with Qantas FF of which I went from Gold (last 9 years) to Silver - having missed out on 100 points to claim back my Gold. Anyway on my Tokyo - Syd flight I was rewarded a Business Upgrade - but upon check in - i was told my upgrade was not valid and was going to premium economy. I was struggling to understand the qantas rep but she stated $400 voucher of which I need to call up Qantas to get this refunded. Is this normal?
My second question is on the last leg from Melb/Syd - Nadi my luggage was left behind - flight landed in Nadi 4.30pm and the luggage arrived at 9.30pm that night. Is there any compensation from Qantas or this is acceptable practice? Thanks
I have a few questions from the experienced Qantas flyers on this forum. Last week I did a few trips on Qantas - Nadi - Syd - Melb - Tokyo - Syd - Melb - Syd - Nadi. Mind you it was over my anniversary with Qantas FF of which I went from Gold (last 9 years) to Silver - having missed out on 100 points to claim back my Gold. Anyway on my Tokyo - Syd flight I was rewarded a Business Upgrade - but upon check in - i was told my upgrade was not valid and was going to premium economy. I was struggling to understand the qantas rep but she stated $400 voucher of which I need to call up Qantas to get this refunded. Is this normal?
My second question is on the last leg from Melb/Syd - Nadi my luggage was left behind - flight landed in Nadi 4.30pm and the luggage arrived at 9.30pm that night. Is there any compensation from Qantas or this is acceptable practice? Thanks