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Excellent QF Service

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Just wanted to give some well-earned praise for Qantas crew. On Monday a friend and I flew SYDNEY-LAX in J on QF11 and the flight crew were just superb. Friendly but professional, engaging but not intrusive, and flexible when asked. We also had a friend travelling downstairs in Y and it was no trouble for him to come up and spend a couple of hours with us in the J cabin, with the crew happily offering him wine and nibbles.

I know Qantas gets a lot of bad press these days but they really made this flight a total delight.
 

puppysparkes

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It's always great to hear positive experiences. Especially in what must be uncertain and difficult times for frontline staff, et al. The ability to turn up for work and remain professional on a daily basis could be tested under those conditions.

Have you provided direct feedback to QF?
 
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Good posting gb - by all means email QF and pass on your thoughts - whilst good service is expected - some times the level of service just surprises and thos providing this service should be congratulated - best way is to pass your thanks up the line.
 
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Good posting gb - by all means email QF and pass on your thoughts - whilst good service is expected - some times the level of service just surprises and thos providing this service should be congratulated - best way is to pass your thanks up the line.
I will definitely pass on my feedback to QF, I often get the email survey after a flight so just waiting to see if that comes, otherwise I'll pop them an email.
 

MEL_Traveller

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Just wanted to give some well-earned praise for Qantas crew. On Monday a friend and I flew SYDNEY-LAX in J on QF11 and the flight crew were just superb. Friendly but professional, engaging but not intrusive, and flexible when asked. We also had a friend travelling downstairs in Y and it was no trouble for him to come up and spend a couple of hours with us in the J cabin, with the crew happily offering him wine and nibbles.

I know Qantas gets a lot of bad press these days but they really made this flight a total delight.
I'm likely gonna get a whole heap of trouble for this... but... you might want to confirm with any Qantas CC on this forum whether the friend from Y is an official policy. If it is - no problem (and then we know for future reference that we can have guests from different cabins). If it is not standard policy, perhaps you might not want to raise all the details in case the CC get in trouble.
 
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I'm likely gonna get a whole heap of trouble for this... but... you might want to confirm with any Qantas CC on this forum whether the friend from Y is an official policy. If it is - no problem (and then we know for future reference that we can have guests from different cabins). If it is not standard policy, perhaps you might not want to raise all the details in case the CC get in trouble.
Thanks MEL, that thought occurred to me too. Might leave that bit out of the official feedback :)
 

michaele

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Especially in what must be uncertain and difficult times for frontline staff, et al. The ability to turn up for work and remain professional on a daily basis could be tested under those conditions.
That was what I found most surprising at the Tweet&Greet - that the staff there were genuinely very excited about their jobs and passionate about the company. Steve Furlong, the Production Manager at QCatering said unlike his previous positions as a chef, after 6(ish) years he still found each day as exciting as his first - and you could tell he was genuinely passionate about his work - and Qantas. It was great to see.
 

medhead

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I'm likely gonna get a whole heap of trouble for this... but... you might want to confirm with any Qantas CC on this forum whether the friend from Y is an official policy. If it is - no problem (and then we know for future reference that we can have guests from different cabins). If it is not standard policy, perhaps you might not want to raise all the details in case the CC get in trouble.
Pretty sure it's manager's discretion on board. My first experience of extra service was being asked if I'd like to use the business lounge on an A380 when traveling in Y. I've also been part of a group in J where a friend from Y has been allowed to join us for a little bit of socialising. Both these happened on daytime flights. I've also experienced the manager refusing to let someone join the group in J on a nighttime flight. Perhaps that is the difference when people want to sleep. :?:
 

MEL_Traveller

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Pretty sure it's manager's discretion on board. My first experience of extra service was being asked if I'd like to use the business lounge on an A380 when traveling in Y. I've also been part of a group in J where a friend from Y has been allowed to join us for a little bit of socialising. Both these happened on daytime flights. I've also experienced the manager refusing to let someone join the group in J on a nighttime flight. Perhaps that is the difference when people want to sleep. :?:
people want to sleep in the day too :)

For me I guess it's a fine line. Allowing people into a higher cabin may entice some to fly Qantas, but it may have the opposite effect on others.

The broader question is if you have paid for an economy fare, should premium wines, drinks, food and all the extra space be made available? If we use the 'day time' flight example (where presumably the argument is most people are not asleep) - the main advantage of business class is the extra room. Why pay for it when you can just go up and have all the space you want in the lounge?

how does the bar work on Emirates or ANA? Are guests from economy allowed to use them?
 

Red Roo

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Thanks MEL, that thought occurred to me too. Might leave that bit out of the official feedback :)
The OP notes the flight details, so I can share your comments from this thread with the relevant team as "official feedback".

However should you wish to include any personal information, please do send me a private message with the additional details.
 

medhead

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people want to sleep in the day too :)

For me I guess it's a fine line. Allowing people into a higher cabin may entice some to fly Qantas, but it may have the opposite effect on others.

The broader question is if you have paid for an economy fare, should premium wines, drinks, food and all the extra space be made available? If we use the 'day time' flight example (where presumably the argument is most people are not asleep) - the main advantage of business class is the extra room. Why pay for it when you can just go up and have all the space you want in the lounge?

how does the bar work on Emirates or ANA? Are guests from economy allowed to use them?
That's an interesting question re use of the lounge. That was the first time I'd explicitly been offered a higher level of service on an international flight. I took on the responsibility to self police my disruption to the other pax and put myself back in my place when a few other pax came to use the lounge. In my case I believe that was the exception that proves the rule.
 

JohnK

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The broader question is if you have paid for an economy fare, should premium wines, drinks, food and all the extra space be made available?
Does it really matter?

Do you think those paying economy fares should get op-ups to business when their cabin is not full?

Do you think those paying economy fares should get op-ups to business on board when their IFE or something is broken?

Do you think those paying economy fares should get op-ups to business on board because the CSM feels sorry for them for whatever reason?

Each one of these situations describes your point above and happens regularly.

Does it really matter if someone in economy gets one or more of these benefits but hasn't been actually op-uped? Most times you wouldn't even know it was happening.
 

deejo77

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I know it is a very SAD day for the family and friends of all passengers on MH17 and my thoughts are with them. As a result of this my parents made a decision to backtrack through Europe to get to Horrible Heathrow (and those departure taxes) so that they could fly home on Qantas (having to extend the holiday to do so) I had to adjust two lots of tickets 1 for 4 family members and 1 for 2 family members. I spoke to the call centre this morning and had a lady adjusted the 4 tickets (with missing out on using a portion of the ticket as we would be over the 35000 miles) - my sister however still wanted the USA part of the trip and called without success - and as it was her birthday today got extremely upset. I managed to get on the phone and speak to a lovely man called KEVIN - he was fantastic and did multiple combinations to try and get under 35000 - and was successful with a horrible 9hr stop over. The call centre was extremely busy (understandable) but he was great and understood the need to get to the USA on this ticket. Yes I have provided feedback. QANTAS you rock!!
 
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