Everyday Rewards Targeted Offers

Had a highly unusual experience dealing with EDR today.

Mrs H had a targeted offer a couple of weeks back for which the bonus points did not credit.

Mrs H logged in to her account and confirmed the date/details of the transaction.

She started live chat and the agent immediately addressed Mrs H by name.

Mrs H outlined the issue and requested manual credit of the points.

The agent said she could not see a transaction on the relevant date and asked Mrs H to confirm here rewards card number, which she did.

The agent then said "the account that you have come through to us is for <my name>".

So despite being logged in to Mrs H's account and the agent addressing Mrs H by name before Mrs H provided any details, the agent claimed to be looking at my account and knew my name.
 
One account spend $290 for 1100 bonus points (account has not been used for 3 weeks as we were overseas and they've increased to some random number)

Another account spend $140 for 1100 bonus points (ridiculous as we've never spent that much in this account)

Another account spend $100 for 800 bonus points

Another account spend $60 for 800 bonus points

Another account no offers (long time no offers at all)
 
Spend $260 x 4 weeks for 22,000 points.
My last couple of offers were spend $230 for one week 1100 points. I haven't been able to manage that spend, so I don't know how they expect me to spend $260 for 4 weeks. The points would be nice but there is only the two of us.
 
Read our AFF credit card guides and start earning more points now.

AFF Supporters can remove this and all advertisements

Become an AFF member!

Join Australian Frequent Flyer (AFF) for free and unlock insider tips, exclusive deals, and global meetups with 65,000+ frequent flyers.

AFF members can also access our Frequent Flyer Training courses, and upgrade to Fast-track your way to expert traveller status and unlock even more exclusive discounts!

AFF forum abbreviations

Wondering about Y, J or any of the other abbreviations used on our forum?

Check out our guide to common AFF acronyms & abbreviations.
Back
Top