Everyday Rewards Targeted Offers

[Mr_Orange]

I have received six emails today from Everyday Rewards. I wonder, at what point do they consider that they might be spamming their members?

 

[Freq Flier 2013]

I have received six emails today from Everyday Rewards. I wonder, at what point do they consider that they might be spamming their members?

I only got 1. What do you think about them removing the 10% discount for BigW?

 

[Mr_Orange]

I only got 1. What do you think about them removing the 10% discount for BigW?

We have probably only used it 50% of the time and even then, mostly for smallish amounts. We get most value out of the Woolworths shops so we will stick with the programme for now.

 

[prozac]

I only got 1. What do you think about them removing the 10% discount for BigW?

10% discount?

 

[Mr_Orange]

10% discount?

Everyday Extra subscribers only.

 

[Captain Halliday]

Had a highly unusual experience dealing with EDR today.

Mrs H had a targeted offer a couple of weeks back for which the bonus points did not credit.

Mrs H logged in to her account and confirmed the date/details of the transaction.

She started live chat and the agent immediately addressed Mrs H by name.

Mrs H outlined the issue and requested manual credit of the points.

The agent said she could not see a transaction on the relevant date and asked Mrs H to confirm here rewards card number, which she did.

The agent then said "the account that you have come through to us is for <my name>".

So despite being logged in to Mrs H's account and the agent addressing Mrs H by name before Mrs H provided any details, the agent claimed to be looking at my account and knew my name.