Everyday Rewards Targeted Offers

I have received six emails today from Everyday Rewards. I wonder, at what point do they consider that they might be spamming their members?
 
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Had a highly unusual experience dealing with EDR today.

Mrs H had a targeted offer a couple of weeks back for which the bonus points did not credit.

Mrs H logged in to her account and confirmed the date/details of the transaction.

She started live chat and the agent immediately addressed Mrs H by name.

Mrs H outlined the issue and requested manual credit of the points.

The agent said she could not see a transaction on the relevant date and asked Mrs H to confirm here rewards card number, which she did.

The agent then said "the account that you have come through to us is for <my name>".

So despite being logged in to Mrs H's account and the agent addressing Mrs H by name before Mrs H provided any details, the agent claimed to be looking at my account and knew my name.
 
One account spend $290 for 1100 bonus points (account has not been used for 3 weeks as we were overseas and they've increased to some random number)

Another account spend $140 for 1100 bonus points (ridiculous as we've never spent that much in this account)

Another account spend $100 for 800 bonus points

Another account spend $60 for 800 bonus points

Another account no offers (long time no offers at all)
 
$160 per week for 4 weeks, returning 15,000 points.
Stacks with a 3x everything for this week.

Away until Sunday night, so will need to deploy my "assistant".
 
Spend $260 x 4 weeks for 22,000 points.
My last couple of offers were spend $230 for one week 1100 points. I haven't been able to manage that spend, so I don't know how they expect me to spend $260 for 4 weeks. The points would be nice but there is only the two of us.
 
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