Hi Everyone,
A month ago I was on a delayed QF2 flight from LHR to SYD. Originally it was delayed 12 hours, but I opted to reschedule for the QF2 that was scheduled to depart one day later than my original flight (and which left on time).
Qantas said they would cover accommodation, food and ground transport, which came to $AUD 450. I emailed Qantas the receipts, and also requested the EU compensation for a delayed flight of 600 Euros.
Qantas have come back agreeing to the 600 Euros, but saying that no additional out of pocket expenses will be covered. 600 euros is obviously more than $450, but shouldn't they be paying for both? According this this site Air passenger rights - Your Europe the accommodation / food / ground transport if for a delayed departure, and the 600 euros is for delayed arrival.
So two questions
1) Am I just being greedy and should just accept the 600 euros?
2) Are I actually entitled to both or am I reading it wrong?
A month ago I was on a delayed QF2 flight from LHR to SYD. Originally it was delayed 12 hours, but I opted to reschedule for the QF2 that was scheduled to depart one day later than my original flight (and which left on time).
Qantas said they would cover accommodation, food and ground transport, which came to $AUD 450. I emailed Qantas the receipts, and also requested the EU compensation for a delayed flight of 600 Euros.
Qantas have come back agreeing to the 600 Euros, but saying that no additional out of pocket expenses will be covered. 600 euros is obviously more than $450, but shouldn't they be paying for both? According this this site Air passenger rights - Your Europe the accommodation / food / ground transport if for a delayed departure, and the 600 euros is for delayed arrival.
So two questions
1) Am I just being greedy and should just accept the 600 euros?
2) Are I actually entitled to both or am I reading it wrong?