I thought I'd give a quick update about this, especially for N860CR...
After responding to
Etihad's request on AFF for me to contact them directly, I was then told '
Hi Uncle BJ, we can see that our Guest Relations Officer has requested a receipt to process the claim. Please let us know what you can provide so that we can ask her to review your case and contact you accordingly.'
This was in circumstances where I'd already given
Etihad the full account including inability to provide a receipt and willingness to provide a stat dec or similar. It's like talking to a robot which has been trained to be as infuriating as possible. A follow up message to
Etihad then gave the same request for me to provide a receipt. Uggghhhhh.
Anyway, I'm done now. N860CR - you were right about
Etihad customer service.