brad330
Member
- Joined
- Jun 19, 2011
- Posts
- 215
Today I flew in Business on DJ785 from Brisbane to Cairns. A lot of passengers and crew have complained about the use of the trolley for the serving of meals. Almost all of my flights sconce the introduction of Business they have been hand delivered. When the seat belt sign went off I went to the lavatory and on my way out I noticed the cabin manager preparing the trolley for service. There was me and three friends in the Business cabin. I almost said to her dot worry about using the trolley for us. A few minutes later she came out with the trolley and started the service serving my friends in 1A and 1C when t he cabin manager got a glass from the tray and put back she went to serve the my friend her drink and then we hit a small bump and the trolley fell forward to the floor making the loudest noise. All the glasses smashed and the wine bottles flew down the aisle smashing. The food was on the floor and there was glass everywhere in the cabin up to row 20! I couldn't believe it! The cabin manager turned around I'm shock and the whole cabin was string in disbelief. The trolley empty trolley was put back in the galley and the crew started picking up the larger pieces of glass and my fiends started to pick up the items from the trolley that were on the floor. I took some of the trays back to the galley and stowed the cart and put the items in it.the crew tried to get the glass of the floor but it was everywhere. The meals were wrecked so me and one of my friends were offered something if the economy menu. The cabin manager then came and apologised to us. Why is Virgin not listening to there crew and customers as this could have being avoided!
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