EF Service interruption - affects viewing Qantas upgrade classes (amongst others)

Discussion in 'Expert Flyer Discussion' started by Mal, Feb 3, 2007.

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  1. Mal

    Mal Enthusiast

    Dec 25, 2004
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    Wonder how long a short time will be :)
     
  2. Evan

    Evan Established Member

    Dec 26, 2006
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    I wonder what caused the issue in the first place, you would have thought that you ask for seat availabailit from an airline system you would get it but it maybe that they are having to do more than one query to find some seat types like U from QF.

    OT... QF seat U (business award) is the seats you can book in advance of 24 hours as an upgrade or just a straight award flights ? ODU upgrades i assume can come from other buckets since they are just upgradeing non sold seats correct ?

    Evan
     
  3. serfty

    Moderator

    Nov 16, 2004
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    Correct... U is business award for both Domestic and International flights. With domestic upgrades, they book into U class as well. i.e. See U availability and you have a WHY booking on the same flight (not N, O, Q) and you can upgrade immediatly. AFAIK, U is also used for International Upgrades as well; however any such seems to occur after the 24 hour window to request such upgrades has closed (& Business awards for that matter) so can't be accessed.
     
  4. NM

    NM
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    My guess is that they are in the process of renegotiating access to one of the major GDS - probably Amadeus. Until they finalise those negotiations, their access to that system has been suspended. But that is just my guess and may not reflect reality :p .
     
  5. Mal

    Mal Enthusiast

    Dec 25, 2004
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    Yah, That's my best guess too.

    EF had access to a certain GDS and for whatever reason cannot access that GDS at the moment.

    They have access to a another GDS which shows most of the current information (but also doesn't show other information they did show).

    Hence what we are seeing right now.
     
  6. ExpertFlyer Voice

    Authenticated Company Representative

    Feb 4, 2007
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    I would like to assure everyone that we are working to achieve access to QF information "the way it was" prior to this latest interruption. It will take a few days, perhaps a couple of weeks, but it is in the works and it is our plan and desire to restore it the way you previously experienced.

    We thank you for your patience and understanding.

    EFV
     
  7. NM

    NM
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    Thanks for the update. I look forward to the QF information being restored. I find ExpertFlyer is a very valuable resource for me.
     
  8. Evan

    Evan Established Member

    Dec 26, 2006
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    NM, Agreed, just saved me hundreds of dollars (or rather the company) and me a 10 hours top over in an airport i didn't want to be without lounge access.
    Allows me to keep or corp travel people honest, or rather point out better for me options, they are really just over worked rather than no good at there job. When they really want to they can always find the BFOD, even if it is double the distance and with stopovers overnight all to save less than the hotel rates for that night !
     
  9. serfty

    Moderator

    Nov 16, 2004
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    Another manifestation of this problem is that EF is not showing main Deck J seat maps in 744's. Upper Deck rows appear (11-18), just no rows 23-26/30.
     
  10. ExpertFlyer Voice

    Authenticated Company Representative

    Feb 4, 2007
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    ExpertFlyer.com
    Yes, we are aware of this and are working to fix it.

    Thank you,
    EFV
     
  11. Dave Noble

    Dave Noble Senior Member

    Oct 10, 2005
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    Just checking one flight now and 11-26 is showing , just that 11-18 map shows as 2-3-2

    What a dull post for #2000 :)

    Dave
     
  12. NM

    NM
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    Must have been the JetStar high-density seating plan version of the 747 upper deck :p .
     
  13. ExpertFlyer Voice

    Authenticated Company Representative

    Feb 4, 2007
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    Happy to report this bug has been fixed. You can now see all the seats in J on the 744. Thanks for your patience while we sorted things out.

    EFV
     
  14. serfty

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    It was also occurring on BA maps; beauty ... fixed for both, tnx... :)
     
  15. NM

    NM
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    We are now over a month since losing visibility of Z and U for QF flights. This is one of the major reasons I subscribe to EF. Any info on when this will be fixed?
     
  16. kpc

    kpc Senior Member

    Mar 11, 2003
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    #16 kpc, Mar 8, 2007
    Last edited: Mar 8, 2007
    I joined ExpertFlyer using a discount code kindly given to me by NM. My main use for EF is to look at award inventory on SQ (which EF does NOT show), and likewise for QF. I now rely on making dummy bookings on both SQ's and QFs website to look for award availability....I personally don't have a lot of use for ExperFlyer now...:( Just double checked, T class, which QF gold and platinum members can utilise for reward redemption, appears to be unavailable as well....
     
  17. simongr

    simongr Enthusiast

    Jul 10, 2006
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    Seems that EF is now giving X availability - random check (after a mate had asked me re a fligth this weekend):

    QF 759
    0 SYD
    11/03/07 02:25 PM ADL
    11/03/07 04:05 PM 734
    Su J2 D0 I0 B9 H9 W0 K9 M9 R9 L9 V9 S9 N0 Q9 O0 X9 E0

    The award availability wa confirmed on a dummy booking on the QF site.

    S
     
  18. serfty

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    IME, X has generally been shown even with the recent issues; what it's not showing several classes including premium award/upgrade (T, Z & U).

    I is another class not always been shown. (See "I" availability the day before an international flight and that upgrade is very likely to come through).
     
  19. simongr

    simongr Enthusiast

    Jul 10, 2006
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    Ahh - wondered why no-one had picked up onthis.

    Cheers

    S
     
  20. openseat

    openseat Active Member

    Jun 1, 2006
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    I have to agree with you kpc. I am somewhat frustrated that SQ availability in D shown by EF is not what my travel agent is seeing, which makes the tool less than useful.
    Is it the case of EF resulting, at least for SQ and QF, in the "Unempowered Frequent Flyer"?
     

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