Earning QFF points at Rockpool Group Restaurants

[Mr_Orange]

I just received an email spruiking a new points tie up with the Rockpool group, including being able to use QFF points to pay/part pay for the bill: Home - Qantas.

 

[NoName]

I dined at one of their restaurants tonight. Didn’t remember the points until I saw it mentioned inside the menu. Went through the process of putting in my FF number as we were paying so will be interested to see how long it takes for the points to him the account.

 

[NoName]

I dined at one of their restaurants tonight. Didn’t remember the points until I saw it mentioned inside the menu. Went through the process of putting in my FF number as we were paying so will be interested to see how long it takes for the points to him the account.

Points came through very quickly for this. Dined on Saturday night and logged in to see them Monday. Could well have come through immediately but didn’t log in until then.

 

[Sdtravel]

I already tried it at Burger project and it didn't work. Was handed a tablet to enter my surname and qff. It rejected these saying they arent correct. They said to come back next time and we will try again. But while i was waiting for my buger they contacted someone from support who said to call Qantas about it and to get the points.

Contacted Qantas who said to contact Rockpool customer service and that if the tablet isnt working to tell them to get their IT to replace it.

Wasn't impressed with this circular pattern.

Anyway contacted Rockpool who eventually put me through to someone at the store who tried again and processed it. 30 points credited yesterday.

I guess put it down to teething issues.

 

[Assassin]

I already tried it at Burger project and it didn't work. Was handed a tablet to enter my surname and qff. It rejected these saying they arent correct. They said to come back next time and we will try again. But while i was waiting for my buger they contacted someone from support who said to call Qantas about it and to get the points.

Contacted Qantas who said to contact Rockpool customer service and that if the tablet isnt working to tell them to get their IT to replace it.

Wasn't impressed with this circular pattern.

Anyway contacted Rockpool who eventually put me through to someone at the store who tried again and processed it. 30 points credited yesterday.

I guess put it down to teething issues.

I've dined twice already - Rosetta Sydney and Fratelli Fresh Bridge St and in both cases points posted almost immediately. There was trouble at Rosetta but eventually someone came and sorted it out. She told me that as I have an older QFF number (7 digit with the first digit a zero) I need to add an additional zero at the front. So 00xx_xx_. I tried that today at Fratelli Fresh and no issues.

 

[Princess Fiona]

Dined at Rockpool and Spice Temple on the weekend and points came through virtually instantly for both. The Staff have an iPad thing and you just give them your QFF number.

 

[GoldCanyon340]

She told me that as I have an older QFF number (7 digit with the first digit a zero) I need to add an additional zero at the front. So 00xx_xx_.

My FF number is the same format and I've had intermittent problems like this, including MH not accepting it until a zero was placed in front. I use seven digits with the leading zero as a matter of course now, including on the QF website.