odoherty said:Just wondering if anyone has ever been downgraded? Either voluntarily or involuntarily.
Which airline was it, did you get decent compensation?
JohnK said:That is unless you are denied boarding due to lack of seats or given a boarding pass to travel with the cargo. :mrgreen:
Reggie,Reggie said:Wif I and another pax were downgraded at gate on SYD - PER. Basically boarding pass wasn't accepted by reader, sent to desk. Was given new boarding passes, when I looked at them they were economy, and I asked what was going on they said Oh you have been downgraded due to operation requirements (read three engineers were required in PER and they only fly J due to their award). So basically rude, didn't tell us, then when pushed on reasons used the operational requirement card. Gave us no options, didn't tell us of our rights, or offer compensation.
I now know my rights and am familair with Qantas terms and conditions, so it will be interesting when they try it again.
With some routes next flight might be tomorrow or 2 days away. So if you accepted an involuntary downgrade on a fully paid F or J ticket would you be compensated fully with icing on top?Dave Noble said:Yup, ya can accept the downgrade or be rebooked on the next flight with the cabin availability
On a paid fare there should be compensation due. And since the word "involuntary" comes into the situation, in most cases the compensation should be due in the form of cash. Some airlines will try to convince the passenger to accept some other form of compensation (vouchers etc) because they really don't like to pay cash compensation.JohnK said:With some routes next flight might be tomorrow or 2 days away. So if you accepted an involuntary downgrade on a fully paid F or J ticket would you be compensated fully with icing on top?
Points refund would be all you could expect. I doubt the terms and conditions regarding award tickets are very much in favour of protective the passengers in such situations.odoherty said:Is any compensation offered for downgrade of FF bookings?
Surely there must be something - refund of points?
It sounds like a fair compromise as long as you don't end up losing money on the deal.NM said:In most cases, the cash compensation should be the difference between the fare for the booked cabin and the cabin flown for a ticket purchased on the day of travel.
you can't lose money since you have paid for a ticket and anything returned means a net profit. But how you feel about the end result depends on how much "value" you put on flying in your chose (and paid) cabin.JohnK said:It sounds like a fair compromise as long as you don't end up losing money on the deal.