Apologies for any confusion. To clarify, "the outcome" is in reference to the goodwill discussed with Customer Care. Tier status would have been considered in the early stages, and as per our internal procedures and guidelines for managing such situations (e.g. during the initial call out period etc...).
Disruptions of this nature are often the last resort for any airline, with tier status, extenuating circumstances and seat availability amongst the many operational factors taken in to account when making alternative arrangements.
Given the high interest in this thread, I can understand the need for some to analyse and interpret my posts. I can personally and truthfully assure you that each case is reviewed independently, using our guidelines as a benchmark to ensure some consistency.
